Premium Economy Upgrade Request for EXP & CK [$0 for a limited time]
#31
Join Date: Nov 2010
Programs: AA EXP (owe), BA Silver (ows), AB Silver (owr), WN A+/CP, IHG Spire AMB, Avis First
Posts: 1,414
So you're saying... the GA should have accommodated the request and they should have been cleared into PE?
Last edited by no2chem; Oct 27, 2018 at 5:04 pm
#32
Join Date: Nov 2010
Programs: AA EXP (owe), BA Silver (ows), AB Silver (owr), WN A+/CP, IHG Spire AMB, Avis First
Posts: 1,414
Non-revs get whatever is left which can be really good or really bad. That's part of their compensation package and I don't begrudge them.
Looking at an upcoming LAX-HKG flight for a long weekend that I'm only taking because the fare is decent and I have plenty of SWU's. I'm only taking the trip because (well-if) I have the SWU's and see lots of J availability. I have over 30k in annualized spend so assume I'll be near the top of the upgrade list but ...never know who is buying at the last minute.
As to revs, can someone clarify whether an EXP booked in Y with a SWU pending can get upgraded to a vacant PE seat if the SWU doesn't clear?
Looking at an upcoming LAX-HKG flight for a long weekend that I'm only taking because the fare is decent and I have plenty of SWU's. I'm only taking the trip because (well-if) I have the SWU's and see lots of J availability. I have over 30k in annualized spend so assume I'll be near the top of the upgrade list but ...never know who is buying at the last minute.
As to revs, can someone clarify whether an EXP booked in Y with a SWU pending can get upgraded to a vacant PE seat if the SWU doesn't clear?
My suggestion is that if your SWU does not clear before check in, to call to cancel the upgrade request (it's pretty much impossible to remove once checked in). Then you can check in and -maybe- you'll be offered LFBU. Then you can re-add yourself back to the upgrade list.
#33
Join Date: Sep 2008
Programs: A3 *G, AA exePlat, AS MVP 75k Gold, JL sapphire, UA silver
Posts: 4,024
upgrade to PE is not an official policy, even paying with SWU...
what will end up instead if EP gets clear into PE and have SWU deducted, they will complain about to customer service about spending an SWU and not in J.
i thought the load to HKG is supposed to be low and easy to clear? how are these people become CK if they are flying economy?
what will end up instead if EP gets clear into PE and have SWU deducted, they will complain about to customer service about spending an SWU and not in J.
i thought the load to HKG is supposed to be low and easy to clear? how are these people become CK if they are flying economy?
#34
Join Date: Nov 2010
Programs: AA EXP (owe), BA Silver (ows), AB Silver (owr), WN A+/CP, IHG Spire AMB, Avis First
Posts: 1,414
upgrade to PE is not an official policy, even paying with SWU...
what will end up instead if EP gets clear into PE and have SWU deducted, they will complain about to customer service about spending an SWU and not in J.
i thought the load to HKG is supposed to be low and easy to clear? how are these people become CK if they are flying economy?
what will end up instead if EP gets clear into PE and have SWU deducted, they will complain about to customer service about spending an SWU and not in J.
i thought the load to HKG is supposed to be low and easy to clear? how are these people become CK if they are flying economy?
BTW, IMO I think from AAs perspective this makes sense. PE is relatively new, and without trying AA PE, many might not think PE is any different and be willing to spend the extra $ on it... So here, I think it makes a lot of sense for AA to allow CK/EPs into PE over NRs.
As for HKG, depends on the date - some days J can be quite full, other days quite empty.
As for CKs, plenty of CKs fly economy occasionally, as spend is not a condition for being CK. I suspect some CKs may never actually pay for revenue J but AA has decided that they should have CK (maybe they are heavy influencers of corporate travel purchases, like a EA for a huge company, for example).
Last edited by no2chem; Oct 27, 2018 at 7:24 pm
#35
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Join Date: Mar 2001
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Posts: 27,730
upgrade to PE is not an official policy, even paying with SWU...
what will end up instead if EP gets clear into PE and have SWU deducted, they will complain about to customer service about spending an SWU and not in J.
i thought the load to HKG is supposed to be low and easy to clear? how are these people become CK if they are flying economy?
what will end up instead if EP gets clear into PE and have SWU deducted, they will complain about to customer service about spending an SWU and not in J.
i thought the load to HKG is supposed to be low and easy to clear? how are these people become CK if they are flying economy?
#36
Join Date: May 2017
Posts: 2,244
Y isn't overbooked. Non-revs are not confirmed reservations and don't get compensation if they miss the flight. Non-revs get the best seats available after all confirmed passengers have been accommodated in their confirmed class of service. AA isn't going to OpUp a Y passenger to PE just to place a non-rev in Y. The only time they will Op-Up a Y passenger is if there is another confirmed passenger they need to accommodate. The issue of whether SWU can be used to Y->PE is another discussion, which so far appears to be agent discretion and no formal AA policy. But right now your suggestion that Y was overbooked is completely wrong.
#38
Join Date: Nov 2010
Programs: AA EXP (owe), BA Silver (ows), AB Silver (owr), WN A+/CP, IHG Spire AMB, Avis First
Posts: 1,414
Just because the Asia flights were on time doesn't mean these passengers weren't displaced. They could easily have been connecting passengers that had a late inbound causing them to misconnect.
Y isn't overbooked. Non-revs are not confirmed reservations and don't get compensation if they miss the flight. Non-revs get the best seats available after all confirmed passengers have been accommodated in their confirmed class of service. AA isn't going to OpUp a Y passenger to PE just to place a non-rev in Y. The only time they will Op-Up a Y passenger is if there is another confirmed passenger they need to accommodate. The issue of whether SWU can be used to Y->PE is another discussion, which so far appears to be agent discretion and no formal AA policy. But right now your suggestion that Y was overbooked is completely wrong.
Y isn't overbooked. Non-revs are not confirmed reservations and don't get compensation if they miss the flight. Non-revs get the best seats available after all confirmed passengers have been accommodated in their confirmed class of service. AA isn't going to OpUp a Y passenger to PE just to place a non-rev in Y. The only time they will Op-Up a Y passenger is if there is another confirmed passenger they need to accommodate. The issue of whether SWU can be used to Y->PE is another discussion, which so far appears to be agent discretion and no formal AA policy. But right now your suggestion that Y was overbooked is completely wrong.
And hey, the claim they were overbooked in Y was given several times.by lounge agents and the GAs. So I'm not making things up. And there appears to be a non-official policy to upgrade EPs/CK, see above .
Last edited by no2chem; Oct 27, 2018 at 8:50 pm
#39
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
When this same issue popped up a couple of weeks ago, I thought the consensus was that nonrevs dont show on the upgrade list. In that case, the people at the bottom of the list were clearing from J to F. That's definitely not the case here since there aren't that many seats in F.
so ... if these aren't non revs, who were the people at the bottom of the list? Did CX have flight problems and move J pax over to AA? Maybe those pax were confirmed in Y but on standby for J since they had J tickets with CX
so ... if these aren't non revs, who were the people at the bottom of the list? Did CX have flight problems and move J pax over to AA? Maybe those pax were confirmed in Y but on standby for J since they had J tickets with CX
#40
Join Date: Nov 2010
Programs: AA EXP (owe), BA Silver (ows), AB Silver (owr), WN A+/CP, IHG Spire AMB, Avis First
Posts: 1,414
When this same issue popped up a couple of weeks ago, I thought the consensus was that nonrevs dont show on the upgrade list. In that case, the people at the bottom of the list were clearing from J to F. That's definitely not the case here since there aren't that many seats in F.
so ... if these aren't non revs, who were the people at the bottom of the list? Did CX have flight problems and move J pax over to AA? Maybe those pax were confirmed in Y but on standby for J since they had J tickets with CX
so ... if these aren't non revs, who were the people at the bottom of the list? Did CX have flight problems and move J pax over to AA? Maybe those pax were confirmed in Y but on standby for J since they had J tickets with CX
And no, CX flights yesterday out of LAX were not siginificantly delayed and none were cancelled.
#41
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Join Date: Sep 2009
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There's a difference between overbooked and oversold, but if Y had been oversold, why are there empty seats in Y on the final seat map?
#42
Join Date: Apr 2009
Programs: American EXP; British Airways Gold
Posts: 1,896
#44
Join Date: May 2017
Posts: 2,244
Well, I guess you don't have to believe me, but they were NR, ok? And if they weren't NRs, then I guess Y was really overbooked by a lot
And hey, the claim they were overbooked in Y was given several times.by lounge agents and the GAs. So I'm not making things up. And there appears to be a non-official policy to upgrade EPs/CK, see above .
And hey, the claim they were overbooked in Y was given several times.by lounge agents and the GAs. So I'm not making things up. And there appears to be a non-official policy to upgrade EPs/CK, see above .
They might be claiming that, but the fact non-revs got on that flight, and went out with many seats empty means it was not oversold.
The last reference to that non-official policy was in July, 3 months ago. That policy could have very well changed if AA reevaluated theirs stance, or the GA could have not been aware of the policy, or they were but willingly ignored it. I highly doubt they would ignore the policy in order to displace 13 passengers from the better seats as that would raise a ton of red flags. Yes I can see a gate agent doing it for 1 or 2 friends who are non-rev as that would fly under the radar pretty easily, but not 13 passengers. So either AA has changed the policy or the gate agent was unaware of this "unofficial policy". The problem with unofficial policies is they can be changed without ever making an announcement about it, leading to confusion such as this. The solution is that it should be written as an official policy if that is what the practice is. That way there is clear expectations for both the gate agents and passengers. As of right now, there is no way to definitively say whether what the GA did was a violation of AA policy, or if you were correctly denied placement into a PE seat because there is no official policy dictating how it should be handled.