AA Destroys a Bag, Issues $3,500 Check + $300 Voucher in 24 Hours
Jun 9, 2018, 12:13 am
#46
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
Ditto and likewise. My suitcase was totally shredded by the machinery at DEN by a US flight (sold as an AA ticket, pre-merger). The contents of the bag were presented to me inside a large plastic garbage bag, and the remains of the suitcase were in a second garbage bag. The baggage office did not have suitable replacements. I went to a suitcase vendor in the DEN airport, bought a brand-new suitcase and sent in the bill. The bill also included cost of damaged items which had to be replaced. Was reimbursed in reasonable time with nary a quibble. After reading this thread, I should have held out for $3800, LOL.
I had a rollaboard totally shredded by the machinery on a Virgin Australia flight several years ago; looked a lot like this one. The contents were OK or mostly OK, I think. They immediately admitted fault and gave us a voucher to purchase a replacement rollaboard. However, nothing more than that, and the luggage store they contracted with didn't have a rollaboard I liked nearly as much as the one that they destroyed (which I think had been discontinued). I pushed back a little but wish I had pushed back more. I'm still bitter about that; for a trip last week, I used my partner's bag, which is identical to the one that was destroyed. It's so much nicer than my replacement one (although I think the replacement one has a higher cost/"objective" value).
For what it's worth, my partner had mid-tier (Gold) status with VA and I had third-tier (Platinum) status with VA joint venture partner DL at the time.
For what it's worth, my partner had mid-tier (Gold) status with VA and I had third-tier (Platinum) status with VA joint venture partner DL at the time.
Jun 10, 2018, 12:29 am
#47
Join Date: Jan 2015
Location: PDX
Programs: AA EXP, HHonors Diamond, Avis First
Posts: 99
Jun 10, 2018, 10:53 am
#49
Join Date: May 2005
Location: PHX
Programs: AA Gold, WN A+ & CP, HH Diamond, Hyatt Platinum, National Executive Elite
Posts: 3,246
Jun 10, 2018, 1:09 pm
#50
Senior Moderator and Moderator: American AAdvantage & TravelBuzz
Join Date: Nov 2007
Location: BOS
Programs: AA EXP, Marriott Titanium
Posts: 10,417
This explains the damage to polycarb spinners at the corners, cracks, and how they lose wheels. Or how the frames with latches get bent. I always thought a smoother exterior was more ideal for tactile & easy cleaning but perhaps a slightly rough/textured exterior helps slow down the slide so it doesn't slam into the wall & ping pong.
+1 I’m not a “big spender” or a fancy-pants, but if I’m traveling to go to a wedding or gala, I’ll easily have several thousand dollar of clothes alone in my suitcase. (Other times, I’m happy with comfy pants and a hoodie.
)
Jun 10, 2018, 1:56 pm
#51
Join Date: Jan 2010
Location: Dallas Area
Programs: AA EX PLT, Lifetime Platinum, Marriott Lifetime Gold
Posts: 149
Many years ago I had a bag ( Hartman) damaged by American and inside were 2 suits and assorted other clothing items.
They shipped me a replacement bag identical to the one that was damaged and paid for my suits.
They used to have a special deal with a discount luggage company called "Bag and Baggage" in Dallas.
They have always been good at making up for lost or damaged checked items.
They shipped me a replacement bag identical to the one that was damaged and paid for my suits.
They used to have a special deal with a discount luggage company called "Bag and Baggage" in Dallas.
They have always been good at making up for lost or damaged checked items.
Jun 12, 2018, 2:16 pm
#52
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,152
Hmm, I don’t get why people think the bag *must* have held less than 3500$...
Even for a week trip I’m pretty sure my bag holds things worth more than 3500$... Like maybe one has a beautiful scarf that was gifted to them for a special occasion worth about 1000 bucks. Add a few brooks brothers shirts, one or two suits, maybe a Hermes tie, and yet I will also have flip flops and some odd shirts and shorts that may look cheap.
Like a few bottles of La Prairie cosmetics and you’re over 3500$ already. Or even a single watch. We just can’t know if that that was paid was more or less the wirth of the bag. Unless the owner tells us (which she should not have to do imo). Don’t judge a book by its cover.
On another note:
I wonder what airlines would pay you if you had a limited edition watch inside of the bag.
Or basically let’s say the clothes worth in the bag exceeded 3500$ by a lot. What would the air’ine pay in that case? And what about items that hold an immense emotional value?
Even for a week trip I’m pretty sure my bag holds things worth more than 3500$... Like maybe one has a beautiful scarf that was gifted to them for a special occasion worth about 1000 bucks. Add a few brooks brothers shirts, one or two suits, maybe a Hermes tie, and yet I will also have flip flops and some odd shirts and shorts that may look cheap.
Like a few bottles of La Prairie cosmetics and you’re over 3500$ already. Or even a single watch. We just can’t know if that that was paid was more or less the wirth of the bag. Unless the owner tells us (which she should not have to do imo). Don’t judge a book by its cover.
On another note:
I wonder what airlines would pay you if you had a limited edition watch inside of the bag.
Or basically let’s say the clothes worth in the bag exceeded 3500$ by a lot. What would the air’ine pay in that case? And what about items that hold an immense emotional value?
Last edited by Nick Art; Jun 12, 2018 at 2:22 pm
Jun 12, 2018, 3:08 pm
#53
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600
Hmm, I don’t get why people think the bag *must* have held less than 3500$...
Even for a week trip I’m pretty sure my bag holds things worth more than 3500$... Like maybe one has a beautiful scarf that was gifted to them for a special occasion worth about 1000 bucks. Add a few brooks brothers shirts, one or two suits, maybe a Hermes tie, and yet I will also have flip flops and some odd shirts and shorts that may look cheap.
Like a few bottles of La Prairie cosmetics and you’re over 3500$ already. Or even a single watch. We just can’t know if that that was paid was more or less the wirth of the bag. Unless the owner tells us (which she should not have to do imo). Don’t judge a book by its cover.
On another note:
I wonder what airlines would pay you if you had a limited edition watch inside of the bag.
Or basically let’s say the clothes worth in the bag exceeded 3500$ by a lot. What would the air’ine pay in that case? And what about items that hold an immense emotional value?
Even for a week trip I’m pretty sure my bag holds things worth more than 3500$... Like maybe one has a beautiful scarf that was gifted to them for a special occasion worth about 1000 bucks. Add a few brooks brothers shirts, one or two suits, maybe a Hermes tie, and yet I will also have flip flops and some odd shirts and shorts that may look cheap.
Like a few bottles of La Prairie cosmetics and you’re over 3500$ already. Or even a single watch. We just can’t know if that that was paid was more or less the wirth of the bag. Unless the owner tells us (which she should not have to do imo). Don’t judge a book by its cover.
On another note:
I wonder what airlines would pay you if you had a limited edition watch inside of the bag.
Or basically let’s say the clothes worth in the bag exceeded 3500$ by a lot. What would the air’ine pay in that case? And what about items that hold an immense emotional value?
For an international trip, the limit under the Montreal Convention is XDR1131 ( appox USD1,604 ) - for a domestic trip , as per, https://www.aa.com/i18n/travel-info/...imitations.jsp , the limit is $3500
Jun 13, 2018, 1:01 am
#54
Moderator: SAS
Join Date: Feb 2018
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The airline will pay to a limit of liability
For an international trip, the limit under the Montreal Convention is XDR1131 ( appox USD1,604 ) - for a domestic trip , as per, https://www.aa.com/i18n/travel-info/...imitations.jsp , the limit is $3500
For an international trip, the limit under the Montreal Convention is XDR1131 ( appox USD1,604 ) - for a domestic trip , as per, https://www.aa.com/i18n/travel-info/...imitations.jsp , the limit is $3500
And are therer any circumstances in which the airline will or has payed more than this required amount? And is there any insurance (maybe already included ina mandatory one) that would pay for lost baggage?
Jun 13, 2018, 1:30 am
#55
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Join Date: Jan 2002
Posts: 44,600
Hmm, that is dissappointing. Also what's the logic that for longer international trips (where ppl usually have more luggage) airlines are required to pay 2 times less than on domestic flights?
And are therer any circumstances in which the airline will or has payed more than this required amount? And is there any insurance (maybe already included ina mandatory one) that would pay for lost baggage?
And are therer any circumstances in which the airline will or has payed more than this required amount? And is there any insurance (maybe already included ina mandatory one) that would pay for lost baggage?
I would doubt that there are many cases where the airline has paid out beyond the limits to which it is liable to pay
You would need to check the policy to see what its limits are - if you are taking expensive items , they may be at risk or you may need to specifically insure them
Jun 13, 2018, 5:51 am
#56
Join Date: Jun 2001
Location: New York, NY
Posts: 3,698
Literally no one is saying that. Some of us are saying that it seems more likely than not that it held less than $3500.
Even for a week trip I’m pretty sure my bag holds things worth more than 3500$... Like maybe one has a beautiful scarf that was gifted to them for a special occasion worth about 1000 bucks. Add a few brooks brothers shirts, one or two suits, maybe a Hermes tie, and yet I will also have flip flops and some odd shirts and shorts that may look cheap.
Like a few bottles of La Prairie cosmetics and you’re over 3500$ already. Or even a single watch. We just can’t know if that that was paid was more or less the wirth of the bag. Unless the owner tells us (which she should not have to do imo). Don’t judge a book by its cover.
Jun 13, 2018, 5:51 am
#57
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AA and other airlines certainly do cover or pay for those above-mentioned items at least at times.
Provisions in an airline’s contract of carriage that run contrary to law/regulation aren’t applicable protection for the airline in claims/disputes from customers,
Provisions in an airline’s contract of carriage that run contrary to law/regulation aren’t applicable protection for the airline in claims/disputes from customers,
Jun 13, 2018, 5:53 am
#58
Join Date: Jun 2001
Location: New York, NY
Posts: 3,698
Are you suggesting there's a law saying AA has to pay for such things? Please let us know what it is. I've never heard of such a law.
Jun 13, 2018, 5:55 am
#59
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http://whoswholegal.com/news/feature...espect-baggage
Jun 13, 2018, 6:43 am
#60
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Join Date: Jan 2002
Posts: 44,600
For international travel, Montreal Convention applies and there is nothing in the convention that allows for AA to pick and choose what it covers
Same as it trying to say that it won't cover damage to baggage handles/wheels and similar - for international travel , it is covered - and I have had AA pay out for it