FlyerTalk Forums - View Single Post - AA Destroys a Bag, Issues $3,500 Check + $300 Voucher in 24 Hours
Old Jun 10, 2018, 1:56 pm
  #51  
jsintexas
 
Join Date: Jan 2010
Location: Dallas Area
Programs: AA EX PLT, Lifetime Platinum, Marriott Lifetime Gold
Posts: 149
Many years ago I had a bag ( Hartman) damaged by American and inside were 2 suits and assorted other clothing items.

They shipped me a replacement bag identical to the one that was damaged and paid for my suits.

They used to have a special deal with a discount luggage company called "Bag and Baggage" in Dallas.

They have always been good at making up for lost or damaged checked items.
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