AA Destroys a Bag, Issues $3,500 Check + $300 Voucher in 24 Hours
Jun 5, 2018, 8:19 am
#1
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
AA Destroys a Bag, Issues $3,500 Check + $300 Voucher in 24 Hours
You and I should be so lucky. 
Kristen Horabin got her soft-sided checked bag at the DFW carousel after a trip from TPA shredded, missing about 50% of its contents and some of the remaining items coated with toothpaste and grease, poured into a bin. She was told by baggage staff to file a loss report, and
“Within 24 hours of reporting it, Horabin told WFAA, American Airlines apologized and told her it was sending her a $3,500 check for the damages, as well as a $300 travel voucher.”
Amazing and speedy action by AA!
Link to abc news article
Kristen Horabin got her soft-sided checked bag at the DFW carousel after a trip from TPA shredded, missing about 50% of its contents and some of the remaining items coated with toothpaste and grease, poured into a bin. She was told by baggage staff to file a loss report, and
“Within 24 hours of reporting it, Horabin told WFAA, American Airlines apologized and told her it was sending her a $3,500 check for the damages, as well as a $300 travel voucher.”
Amazing and speedy action by AA!
Link to abc news article
Jun 5, 2018, 9:15 am
#3
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,652
Jun 5, 2018, 9:41 am
#10
Join Date: Mar 2017
Location: CLT
Programs: AA ExecPlat
Posts: 103
Looks like they correctly figured out a quick $3500 is probably worth more than that in positive earned media, especially compared to the alternative if AA chose to be difficult and her story went viral for the wrong reason. My guess (and it is only that) is that United wished it had just paid the guy whose guitar got trashed a few years back to preempt the viral negative publicity....It's not like this is an easily manipulated circumstance where AA has to worry about copycats with their hands out for the unjust enrichment. On the other hand, I don't know how many bags get chewed up like that, which may now result in an expectation for a payout for those who are so, uh, unfortunate. (AA can mangle my bag and I'd be happy for well less than $3,500....)
Come to think of it, maybe I can get in cahoots with a ramp agent who can make sure my bag gets shredded, and he gets 25%....
Come to think of it, maybe I can get in cahoots with a ramp agent who can make sure my bag gets shredded, and he gets 25%....
Jun 5, 2018, 9:52 am
#12
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Jun 5, 2018, 9:54 am
#13
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
Jun 5, 2018, 9:59 am
#14
Join Date: Sep 2000
Location: DCA/IAD
Programs: AA EXP; 1W Emerald; HHonors Diamond; Marriott Gold; UA dirt
Posts: 7,816
Jun 5, 2018, 10:02 am
#15
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,247
Looks like they correctly figured out a quick $3500 is probably worth more than that in positive earned media, especially compared to the alternative if AA chose to be difficult and her story went viral for the wrong reason. My guess (and it is only that) is that United wished it had just paid the guy whose guitar got trashed a few years back to preempt the viral negative publicity....It's not like this is an easily manipulated circumstance where AA has to worry about copycats with their hands out for the unjust enrichment. On the other hand, I don't know how many bags get chewed up like that, which may now result in an expectation for a payout for those who are so, uh, unfortunate. (AA can mangle my bag and I'd be happy for well less than $3,500....)
Come to think of it, maybe I can get in cahoots with a ramp agent who can make sure my bag gets shredded, and he gets 25%....
Come to think of it, maybe I can get in cahoots with a ramp agent who can make sure my bag gets shredded, and he gets 25%....
Overall, well done.
