My 27 May AA52 PHL-PRG flight was a mess
Jun 1, 2018, 12:36 pm
#31
Join Date: Jul 2002
Location: Dallas, Texas
Programs: AA Exp. Bonvoy Gold, Hilton Gold, IHG Platinum.
Posts: 1,186
IMHO this is the biggest issue of those encountered. The seat should have been taken out of service and not sold. If the cabin was already sold to capacity and the issue was recent then of course it is normal to sit someone there and compensate with miles. However, in this case the cabin was not fully booked as non-revs had been given working seats. Obviously the right thing to do would be to greet Mr jmr as he boards the plane and proactively move him to a fully functional seat. Let the non-rev sit in the broken seat.
Jun 1, 2018, 12:59 pm
#32
Join Date: Feb 2008
Location: US/TYO/LON
Programs: Marriott Titanium; Hyatt Globalist
Posts: 411
IMHO this is the biggest issue of those encountered. The seat should have been taken out of service and not sold. If the cabin was already sold to capacity and the issue was recent then of course it is normal to sit someone there and compensate with miles. However, in this case the cabin was not fully booked as non-revs had been given working seats. Obviously the right thing to do would be to greet Mr jmr as he boards the plane and proactively move him to a fully functional seat. Let the non-rev sit in the broken seat.
Jun 1, 2018, 1:51 pm
#33
Join Date: Jun 2002
Location: SEATTLE, WA USA
Programs: UAL, AA, AS, CX
Posts: 1,973
Jun 1, 2018, 2:08 pm
#34
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 3,148
Only DL's has built in IFE. AA does not.
Jun 1, 2018, 3:54 pm
#35
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,247
AA also uses BE Aerospace seats on the 321T and 757 (2x2 slightly angled). These are the same as QR on their a330 and some narrowbodies, IIRC.
Jun 7, 2018, 3:05 pm
#36
Join Date: Jul 2016
Location: PHL
Programs: AAdvantage, DL SkyMiles, B6 TrueBlue, Global Entry
Posts: 56
This Forum has gone from being a "helpful" information source to a NYC whiners Club. It's a bit boring to read some of these, "PHL isn't as great as JFK" posts. Let's face it, JFK was developed during AA's glory days. Today, it is under the aegis of an ultra conservative, former US Airways organization and its management team. You can bet that the last thing Parker wants is to pay for a JFK palace in PHL and add to the potential risk of another AA Bankruptcy. BTW, I am a LONG time US/AA investor/international traveler and I have absolutely no problem with any of the facilities at PHL, or the decisions made to retain it at reasonable levels. But then again, I use an airport to fly from point A to point B, not to luxuriate in a turkish bath, eat Moroccan couscous and drink a glass of Chateau Petrus. Get a grip New Yorkers, you still have Delta and Jet Blue to whine about. 
AA's hard product out of PHL is so inconsistent (332s have power in J, PE and Y; 767 has it in J only and 320/321 have no power at all). If Parker and co is really sold on the BYOD Streaming IFE model then give me a place to plug my iPad in.
But knowing parker and co, they will install outlets in Y, but if you have a basic Y fare you have to pay the FA $5 to have them enable your socket on their TC70 device.