Terrible Service (BOS-MIA 6 hr delay, no cheese & fruit plate, etc.)
Feb 28, 2018, 11:50 am
#16
Join Date: Dec 2017
Posts: 1,107
like 18 months ago.
i would complain again. Look at the compensation thread in this forum. I would think 5k miles each might be right or it might be low, the thread should give you some data points(I got 10k miles for a similar delay in 2016, as an EXP in coach).
The $12 voucher might be disappointing, but it’s the delay that’s the issue, the size if the meal voucher is inflexible.
surprised people are talking about “a few miles” unless they mean 5k each is a few.
I had a 3.5hr delay last August for mx. Just as the nose started to lift, takeoff was aborted and back to the gate we went. Deplaned, waited, carried on. AA had auto-booked me onto the next available connection once in the air, and there was 10k miles dropped into my account before landing.
Delays are unfortunate, but much better than the alternative possibility.
Feb 28, 2018, 1:03 pm
#17
Original Member
Join Date: May 1998
Location: Austin TX
Programs: AA PLT, ICH Plat
Posts: 1,965
Feb 28, 2018, 5:05 pm
#18
Join Date: Sep 2012
Location: Sun Prairie, WI
Programs: AA Executive Platinum, HH Diamond, National Executive
Posts: 1,786
I see what your'e saying but since OP was still able to take the flight and receive the first class benefits they actually got what they paid for (although the whole cheese plate is in question).
Feb 28, 2018, 5:57 pm
#19
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Our flight from Boston to Miami was scheduled for departure at 12:52 PM (on February 15th). Due to an air flow issue on the aircraft, we had to wait for another aircraft to be brought in. We ended up departing Boston at 7:08 PM (over 6 hrs. later). We were located in first class and received a $12.00 meal voucher (there were 6 of us in our travel party). I feel like that is very small compensation considering the amount of time we were delayed and also considering first class received the same compensation as those not located in first class.
Secondly somehow the airline got my food order messed up and I had pre-ordered thefruit and cheese plate and this was not on record so I did not receive a meal on the flight. The stewardess did not ask me if I wanted anything else after this happened (including a beverage).
On our return flight (a few days ago), we had a connecting flight from Charlotte, NH back to Boston. This flight was delayed by almost 1.5 hrs. as something was wrong with this aircraft as well. We had been boarded onto the plane and then had to disembark as the issue was not resolved. Thankfully, another plane was available to fly us back home.
I have traveled with another airline in the past, been delayed an hour due to aircraft issues, not been in first class, and received a $50 voucher as an apology, along with a free onboard movie (all the customers did).
------------------------------------------------
AA's response to me:
"We try to run a seamless operation but sometimes we have delays like these. We always try and keep them to a minimum."
Secondly somehow the airline got my food order messed up and I had pre-ordered thefruit and cheese plate and this was not on record so I did not receive a meal on the flight. The stewardess did not ask me if I wanted anything else after this happened (including a beverage).
On our return flight (a few days ago), we had a connecting flight from Charlotte, NH back to Boston. This flight was delayed by almost 1.5 hrs. as something was wrong with this aircraft as well. We had been boarded onto the plane and then had to disembark as the issue was not resolved. Thankfully, another plane was available to fly us back home.
I have traveled with another airline in the past, been delayed an hour due to aircraft issues, not been in first class, and received a $50 voucher as an apology, along with a free onboard movie (all the customers did).
------------------------------------------------
AA's response to me:
"We try to run a seamless operation but sometimes we have delays like these. We always try and keep them to a minimum."
Of course, there are some good places in the Boston airport to eat, drink, and relax.
When you wrote to AA did they offer you any miles? Curious.
As for the meal, I'm assuming that they offered you a meal of some type but didn't have the fruit plate you had special ordered. I've certainly had them run out of my preferred choice of meals, but never had an experience where they simply skipped me (well --- I have been asleep a couple of times). Normally, I would expect they would tell you that somehow something slipped in catering and ask if you wanted the meat or non-meat meal. Are you saying just told you that they didn't have your meal and then offered a choice to your seatmate? What did you say when that happened?
Feb 28, 2018, 6:57 pm
#20
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,315
The fruit and cheese plate is very pedestrian. $12 at Starbucks will get you something as good.
Feb 28, 2018, 8:08 pm
#22
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,315
Feb 28, 2018, 8:16 pm
#23
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Denver, CO, USA
Programs: Sometimes known as [ARG:6 UNDEFINED]
Posts: 26,704
Feb 28, 2018, 8:58 pm
#24
Join Date: Sep 2016
Posts: 1,159
So yes, 50% of flights are below the median, but that median is a fairly uneventful flight. The mean is lower but still not terrible. OP's experience is not merely in the lower half but probably in the bottom 2% or so. Flying would be very different if we had anything like a 50% chance of a six-hour delay.
Feb 28, 2018, 9:58 pm
#26
Join Date: Apr 2017
Programs: AA, DL, Avis, Enterprise, National, IHG, HH, SPG/MR
Posts: 1,852
Our flight from Boston to Miami was scheduled for departure at 12:52 PM (on February 15th). Due to an air flow issue on the aircraft, we had to wait for another aircraft to be brought in. We ended up departing Boston at 7:08 PM (over 6 hrs. later). We were located in first class and received a $12.00 meal voucher (there were 6 of us in our travel party). I feel like that is very small compensation considering the amount of time we were delayed and also considering first class received the same compensation as those not located in first class.
Secondly somehow the airline got my food order messed up and I had pre-ordered thefruit and cheese plate and this was not on record so I did not receive a meal on the flight. The stewardess did not ask me if I wanted anything else after this happened (including a beverage).
On our return flight (a few days ago), we had a connecting flight from Charlotte, NH back to Boston. This flight was delayed by almost 1.5 hrs. as something was wrong with this aircraft as well. We had been boarded onto the plane and then had to disembark as the issue was not resolved. Thankfully, another plane was available to fly us back home.
I have traveled with another airline in the past, been delayed an hour due to aircraft issues, not been in first class, and received a $50 voucher as an apology, along with a free onboard movie (all the customers did).
------------------------------------------------
AA's response to me:
"We try to run a seamless operation but sometimes we have delays like these. We always try and keep them to a minimum."
Secondly somehow the airline got my food order messed up and I had pre-ordered thefruit and cheese plate and this was not on record so I did not receive a meal on the flight. The stewardess did not ask me if I wanted anything else after this happened (including a beverage).
On our return flight (a few days ago), we had a connecting flight from Charlotte, NH back to Boston. This flight was delayed by almost 1.5 hrs. as something was wrong with this aircraft as well. We had been boarded onto the plane and then had to disembark as the issue was not resolved. Thankfully, another plane was available to fly us back home.
I have traveled with another airline in the past, been delayed an hour due to aircraft issues, not been in first class, and received a $50 voucher as an apology, along with a free onboard movie (all the customers did).
------------------------------------------------
AA's response to me:
"We try to run a seamless operation but sometimes we have delays like these. We always try and keep them to a minimum."
I'm not sure what you really expect here. Mechanical delays happen on occassion.
Feb 28, 2018, 10:25 pm
#27
Join Date: Nov 2015
Location: SNA/LAX, PHL
Programs: AA Gold, AS MVP, WN A-List, Hilton Gold, Hyatt Exp, Hertz PC
Posts: 449
Is that response at the bottom of your OP what AA sent you? I suppose if you email them back again with your disappointment they might throw a few hundred miles at you otherwise chalk it up as to what does and can happen on any given day.
Also stewardess hasn't been used in 30 years. It's 2018, not 1988 just an FYI.
Also stewardess hasn't been used in 30 years. It's 2018, not 1988 just an FYI.
https://books.google.com/ngrams/grap...ENDANT%3B%2Cc0
Mar 1, 2018, 3:27 am
#28
Join Date: May 2005
Location: PHX
Programs: AA Gold, WN A+ & CP, HH Diamond, Hyatt Platinum, National Executive Elite
Posts: 3,246
I had a 3.5hr delay last August for mx. Just as the nose started to lift, takeoff was aborted and back to the gate we went. Deplaned, waited, carried on. AA had auto-booked me onto the next available connection once in the air, and there was 10k miles dropped into my account before landing.
Delays are unfortunate, but much better than the alternative possibility.
Delays are unfortunate, but much better than the alternative possibility.
Mar 1, 2018, 4:46 am
#29
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,755
As in, "I'm sorry, sir, but there are no fruit and cheese plates on this flight," and she walked away? Did you ask for anything else?
Mar 1, 2018, 6:34 am
#30
Join Date: Dec 2017
Posts: 1,107
Yes, completely sure. It was a CR7 on a long runway. Pilot came on while heading back to the gate. “Well I apologize for this, but we got to take off speed and the number two engine threw an overspeed fault. We’re going to get maintenance on it and get you on to your destinations as soon as possible.” Well close to that anyway.