Cannot come too sooon. IFE non op on SFO to PHL to DUB in business class. Solution? Move customers to economy / premium economy (which they call business class on board haha).

Nothing else except to write in. Don’t expect much.

Correct. In December I had an AVOD issue and FA came around with an i-pad and I was offered a choice of compensation, which was processed on the spot.
Credit showed up within 48 hrs in my account. Pretty cool!

Does having to use that tiny bathroom on the 737-MAX 8 qualify for on-board compensation? :p

I know it’s not going to happen, but imagine if those compensation miles go towards EQM. Lol

I, personally, as a customer, do not like this approach. Shows that AA would rather throw "apology" miles than really putting in effort to maintain or improve the travel experience. All about the money than truly going for great.

This commercial by AS hits it home...

Which is exactly what AA is hoping for. A few miles now vs a pax who has had time to stew about whatever the problem was.

I guess, there is always the option to refuse the compensation, get the name of the FA and take the issue up with CS.

How much? Which route? Which class?

It's easy to believe the numbers in the model are inaccurate depending on your experience with Operations.
For example, if the maintenance record says that IFE breaks down once every 200 days and stays broken for a 3 days before it can be fixed, your cost of compensation is X.
If you have reason to suspect it's actually more like every 190 days and it takes 10 days before someone complains in a format that's actually recorded and acted on, that 3 day time to repair is actually closer to 2 weeks, with 4x as many passengers getting compensation for the same failure as the model.

Or if the model thinks that FAs will be issuing a credit once per flight based on complaint records, but you suspect they'll be browbeaten into giving it to 4 grumpy passengers per flight.

Or that 25% of in flight compensation offers will turn in to letters to Customer Relations about the measly miles offering they received, which the quants claim won't happen.

PRECISELY - disgruntled passenger will have to find something else to complain about on social media after the flight, possibly say something nice about AA after receiving compensation.

Indeed - a problem occurs that is within the crew's remit to compensate; the crew member provides compensation there and then

no need for the person to have to decide to make a claim or just leave feeling dissatisfied

Get some compensation straight away and person hopefully happy ; great way of handling small common clearly defined issues ( such as IFE not working , seat recline broken etc )

I had a non functioning WiFi on a 2 class 321 (in coach), without requesting, the FA said “let me give you 10,000 miles as compensation”. I thought that was generous and said thank you.

Today, had a wonky WiFi and dead IFE. Eventually went up and asked about miles. The FA (truly nice and trying hard) said you have to see a gate agent when we land for that. I explained, no they can’t do it but you can). She asked her co FA, he never heard about it either. But he decided to look in their e-pad (whatever the thing they use to charge for food) and saw I solve and opened it up. Allowed me to look over his shoulder.

i could see four categories: IFE, seat, cabin comfort, catering (at least that’s what I recall).

Clicked on IFE and saw broke IFE was 4K points. We looked through the others - no category for WiFi , so I wonder how I got it previously.

I didnt quite see it, but he said broken seat was also 4K. It would be nice to build a list of all the pre filled out ones.

input this in here instead of the compensation thread as I thought the description of the system fit better here.

Not sure that they can do anything on wonky wifi as that is most likely a 3rd party provider (i.e. Gogo). I just had an issue with them - bad wifi on a DFW-LAX flight. Managed to use the chat feature in Gogo and reported the issue. After several attempts to fix, I was given codes for two all flight passes (they couldn't refund the one that was wonky so they gave me one as a make-up and one as a goodwill gesture).

It sounds as if the CBT system isn’t working. There’s no reason every FA shouldn’t be up to snuff on this, much less that a passenger should be the one to bring this option to their attention. :p

At my old aero club, we had a PIF - Pilot Information File - we needed to review for new information, policies, etc. and sign we had read. We couldn’t fly until we proofed the PIF. Old school, but it worked...

beachfan, thank you for taking the time to educate these out of touch cabin crew members.