Post-flight customer satisfaction survey
Sep 13, 2018, 1:03 pm
#17
Join Date: Jun 2005
Location: ORD (formerly SAN)
Programs: Hilton Diamond; IHG Platinum; Bonvoy Gold; AA Platinum Pro and United Premier Silver (DH = AA EXP)
Posts: 1,929
I just received one of these for my flight. The date of the email is September 13, 2018 at 1:03 pm CDT. I had until midnight September 11, 2018 to complete it.
Sep 13, 2018, 6:26 pm
#18
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
I get these from DL whenever I fly in F and randomly get them from AA in connection with regional flights but ... never get one for mainline.
Jan 31, 2019, 6:35 pm
#19
Join Date: Aug 2010
Programs: AA EXP
Posts: 1,659
I got survey today, international trip booked in J (I class) but the survey concentrated on my DFW-FLL segment. I resounded that everything was average except the onboard experience was terrible because of the new seats in F, less under seat storage, and the lack of dividers bewteen the premium class and coach (a project oasis 787 I think) . Filled it out today and within an hour an AA rep was calling me back to chat about my experience. Nice to hear from them, but the kady that called me was completely unaware of what I was talking about. She could not believe there was no decoder between the classes. Hopefully enough people will complain about the new set up that they do siemhting, or st ekast keep it from getting worse.
Feb 11, 2020, 11:54 am
#20
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 30,053
“tell us about your flight” survey
I received this in my inbox today. It was regarding my return flight MEX-DFW on Sunday. Of course this was one of the few flights that was on time. I’ve never received one of these when my flight was delayed or canceled. Coincidence?
Feb 11, 2020, 12:25 pm
#21
Join Date: Jan 2020
Posts: 2
I was thinking about this recently. Rather than sending random surveys out that are easily overlooked in emails. American could use the app to push a simple message out to everyone just after the flight asking “Good or Bad”. Select either and a dialog box opens for comments. “What did we do well?” / “What could we have done better?” This could help resolve real time issues. It would also allow them to see response quality. It’s best to isolate those that share both positive and negative feedback.