cannot log into aa.com website
Dec 8, 2017, 3:32 am
#1
Original Poster
Join Date: Sep 2004
Posts: 973
cannot log into aa.com website
I have been trying to log into aa.com as well as americanairlines.co.uk websites for the last hour and kept getting error messages like these "There is a problem connecting securely to this website. The security certificate presented by this website is not secure. Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server. We recommend that you close this webpage and do not continue to this website." "Your connection is not private"
I need to change an award flight for hubby - his mother in Australia is in a nursing home and doing very poorly (tel call from his sister this morning). He has a flight booked to Australia in 2 weeks but he needs to change that to next week. I have googled on how to fix the problem, and done things suggested, but no avail. Have turned off internet and computer a few times - no good either. This happened on both explorer and google browsers - just could not log into the websites at all. All other websites are working OK. Any suggestion, please. Thanks in advance.
Dec 8, 2017, 4:32 am
#2
Join Date: Mar 2014
Location: DCA
Programs: AA ExPlat, SPG Plat
Posts: 21
I am having the same problem as well. Must be an issue on AA's end.
My browser says:
NET::ERR_CERT_REVOKED
My browser says:
Your connection is not private
Attackers might be trying to steal your information from www.aa.com (for example, passwords, messages, or credit cards). Learn moreNET::ERR_CERT_REVOKED
Dec 8, 2017, 4:32 am
#3
Join Date: May 2013
Location: RMS
Programs: DL Plat, UA Gold, Bonvoy Titanium, Hilton Credit Card Diamond
Posts: 8,825
I'm running into the same problem on both Internet Explorer and Google Chrome on my computer. The site works fine on Safari on my phone, so you might try that if you have an Apple device of any sort (don't have laptop with me to test that version of Safari so I can only speak for mobile).
Dec 8, 2017, 4:44 am
#5
Original Poster
Join Date: Sep 2004
Posts: 973
A big relief that it was not just me! I have tried safari on both my iPhone and ipad and same error message. However, hubby at work could log into aa.com OK. Strange that all devices at home did not work. Hope that the problem will fix itself. Hubby said to telephone AA.
Dec 8, 2017, 5:04 am
#6
Join Date: Apr 2011
Programs: US Airways Gold, American Platinum, Marriott Platinum, Hilton Gold
Posts: 111
I am still having the same problem, very annoying.
Been running virus checkers for the last hour, nice to see I am not the only one and it doesn't appear to be a man in the middle attack.
Been running virus checkers for the last hour, nice to see I am not the only one and it doesn't appear to be a man in the middle attack.
Dec 8, 2017, 5:43 am
#10
Join Date: Jun 2013
Location: FSD
Programs: AA CK, DL SM, UA PS, HH Diamond, Bonvoy Titanium , Hyatt Globalist, Global Entry, CLEAR
Posts: 460
Okay, so I tried aa.com on my PC with IE 11 and got right in. Maybe IE doesn't check the certificate on every load?
My Mac on both Safari and Chrome said the certificate was revoked and would not let me in.
My Mac on both Safari and Chrome said the certificate was revoked and would not let me in.
Dec 8, 2017, 6:53 am
#13
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Denver, CO, USA
Programs: Sometimes known as [ARG:6 UNDEFINED]
Posts: 26,859
Firefox 57 on Windows 10:
Virtually nothing on FB or Twitter from AA so far. The single message I see from them:
Virtually nothing on FB or Twitter from AA so far. The single message I see from them:
Our Web Team is aware and working to resolve it. If you're needing assistance, Please call our Reservations Desk at 800-433-7300.
Last edited by DenverBrian; Dec 8, 2017 at 7:00 am