Downgraded Myself To Coach Due First Cabin Issue
#1
Original Poster
Join Date: Jan 2000
Location: Baltimore/Washington, USA
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Downgraded Myself To Coach Due First Cabin Issue
I cleared a rare Platinum 48 hr upgrade on Transcon. F went out full, Coach 1/2. Turns out that one of the first FA’s drowned herself in perfume. I practically passed out in flight due to being nauseated.
The other first FA was so kind about it and had nowhere to move me in first. I ended up downgrading myself to an exit row with her permission.
I have the name of the “toxic” FA, and I really feel as though she needs to be told to tone it down.
Do you think it would be wasted breath to contact customer relations so that her supervisor can address it?
The other first FA was so kind about it and had nowhere to move me in first. I ended up downgrading myself to an exit row with her permission.
I have the name of the “toxic” FA, and I really feel as though she needs to be told to tone it down.
Do you think it would be wasted breath to contact customer relations so that her supervisor can address it?
Last edited by chix; Dec 3, 2017 at 4:04 pm
#3
Original Poster
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I am just trying to decide if it is worth letting them know and if it will trickle down to her.
Thanks for your opinion.
#6
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OP says that she is "very sensitive and allergic to these odors". None of the other passengers apparently did anything or they complained did not follow through my moving to another cabin.
If a significant number of passengers complain, it is remotely possible that AA may take a look at the specific issue. Otherwise, this is simply a one-off extremely sensitive passenger with a one-off concern which I would be surprised if AA addressed other than by a cut & paste answer thanking OP for the input.
If a significant number of passengers complain, it is remotely possible that AA may take a look at the specific issue. Otherwise, this is simply a one-off extremely sensitive passenger with a one-off concern which I would be surprised if AA addressed other than by a cut & paste answer thanking OP for the input.
#7
Join Date: Feb 2014
Location: PHX
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I would send AA a note. Basically what you said in the first post plus flight number, date, FA name, etc. They may or may not do anything, but who knows? Maybe passengers on other flights with the same FA have had the same problem.
Did the second FA seem to confirm that the amount of perfume was excessive?
Did the second FA seem to confirm that the amount of perfume was excessive?
#10
Join Date: Mar 2008
Location: Israel/United States
Posts: 1,234
There are people who can end up with asthma attacks if perfume is too strong. I too would have been forced to leave the section due to my eyes burning etc. etc. I think telling AA is totally the proper thing to do.
#11
Moderator: American AAdvantage
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Certain components of perfumes etc. can cause allergic and respiratory reactions among some passengers. On the other hand, some people have very low olfactory sense, or may even be anosmic, and have poor sense of these things. This is also relevant to the airline as allergies etc. fall within the Purdue of the Air Carrier Access Act.
I’d report it to AA. Like low level behaviors that may cause offense or characteristics that might affect work performance, resulting reports are usually documented and may be brought forward if they reach a certain volume or are frequent. In this instance it’s unlikely to result in any discipline (nor would I want any disciplinary action), but the employee may be advised or counseled so less scent is used during work hours. (This would be typical in most large companies with professional HR offices, in my experience.)
I’d report it to AA. Like low level behaviors that may cause offense or characteristics that might affect work performance, resulting reports are usually documented and may be brought forward if they reach a certain volume or are frequent. In this instance it’s unlikely to result in any discipline (nor would I want any disciplinary action), but the employee may be advised or counseled so less scent is used during work hours. (This would be typical in most large companies with professional HR offices, in my experience.)
#12
Join Date: Jan 2002
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Report it to AA? I would do no such thing about something that was not a problem for anyone else nor a service failure.
I have a peanut allergy - the idea of complaining to AA if I saw a FA consuming peanuts in the cabin is beyond comprehension.
I have a peanut allergy - the idea of complaining to AA if I saw a FA consuming peanuts in the cabin is beyond comprehension.
#13
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You would think common sense would prevail upon donning perfume/cologne especially in a setting that constitutes customer contact up close and personal for a extended duration of time.
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Last edited by JDiver; Dec 4, 2017 at 8:30 pm Reason: Rules, please
#14
Join Date: Jul 2002
Location: Virginia, USA
Posts: 4,511
It's quite possible no one else even noticed the perfume except the OP, who by admission is unusually sensitive to perfume smells. If you're referring to the FA as an "idiot" you've picked the wrong target.
Last edited by JDiver; Dec 4, 2017 at 8:31 pm Reason: Redacted previously deleted post content
#15
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,708
i think its worthwhile to write in and get something from AA in return for the self-downgrade.
as for handling of the employee, let AA management deal with that..... i don't know what their policies are regarding reasonable accommodation for employee vs passengers.
as for handling of the employee, let AA management deal with that..... i don't know what their policies are regarding reasonable accommodation for employee vs passengers.