AA: wrong EQM after upgrade from Premium Economy
Apr 20, 2018, 3:23 pm
#31
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
All I g about these things all depends on whom you reach - some agents know what they issue is and will correct things on the spot, some will grouse, finally get it and kivk the can down the road and others just are clueless. I have no idea how AA provides and verifies training, but it’s easy to pseudo-listen to CBT and pass the test “well enough” whilst you’re tending to really important stuff, like scrutinizing your nail polish or reading the Sports Illustrated swimsuit issue 
.
In the end, it reflects management’s lack of concern over this, though you’d think that even lip service to the efficiency gods would require some better leadership and more verifiable policy dissemination and training. Because at the front lines, some will learn eagerly and take pride in their job, but not all will be so inclined,
.In the end, it reflects management’s lack of concern over this, though you’d think that even lip service to the efficiency gods would require some better leadership and more verifiable policy dissemination and training. Because at the front lines, some will learn eagerly and take pride in their job, but not all will be so inclined,
Apr 30, 2018, 12:22 pm
#32
Join Date: Feb 2007
Posts: 91
They fixed mine with a no-hassle 5 minute call this morning. (At least, no more hassle than that of having to make the call in the first place.)
May 2, 2018, 5:59 pm
#34
Join Date: Jul 2002
Location: Dallas, Texas
Programs: AA Exp. Bonvoy Gold, Hilton Gold, IHG Platinum.
Posts: 1,186
I upgraded on DFW-ICN from PE (P fare) to J using miles plus co-pay. My flight posted as a C fare Economy ticket. I called and the agent quickly adjusted the fare code to P and the EQM instantly updated. Happened to myself and my traveling companion. Call took about 5 minutes to get both adjusted.
May 5, 2018, 3:40 pm
#35
Join Date: Aug 2005
Location: Whidbey Island, WA
Programs: AA EXP, DL UA AS
Posts: 207
Upgraded from PEY
It's in AA's best interest to upgrade the PE pax instead of the Y pax. That way they can sell an upgrade Y --> PE. Just like BA does.
Two pax on upgrade waitlist. One in Y, the other in PE. Upgrade the Y and that's the end of the ride. Upgrade the PE, then sell an upgrade Y --> PE for additional dollars. If you can't sell it, then upgrade the waitlisted Y to PE and everyone got an upgrade so everyone's happy.
If it ever comes down to a choice between upgrading a Y or a PE, it always makes more sense to upgrade the PE.
Two pax on upgrade waitlist. One in Y, the other in PE. Upgrade the Y and that's the end of the ride. Upgrade the PE, then sell an upgrade Y --> PE for additional dollars. If you can't sell it, then upgrade the waitlisted Y to PE and everyone got an upgrade so everyone's happy.
If it ever comes down to a choice between upgrading a Y or a PE, it always makes more sense to upgrade the PE.
The food, service and seats on the 787-9 were excellent .
May 5, 2018, 5:46 pm
#36
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,495
My wife and I were fortunate to be upgraded from PEY to Business on Wednesday. So far we've only received 1.0 EQMs per mile flown, even though we would have received 1.5 before the upgrade. If the system doesn't fix this, I will contact AA when we get home.
The food, service and seats on the 787-9 were excellent .
The food, service and seats on the 787-9 were excellent .
May 5, 2018, 8:22 pm
#38
Join Date: Oct 2009
Location: Chicago O'Hare
Programs: AA EXP, LT PLT 2.6MM, HHonors Lifetime Diamond, Hertz Presidents Circle
Posts: 678
FYI, there is a thread about this problem.
May 5, 2018, 8:42 pm
#39
Join Date: Apr 2008
Location: TX
Programs: AA: EXP MR: Ti
Posts: 495
May 5, 2018, 9:54 pm
#40
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,239
I hope you did immediately call back. (And of course, make sure you’re calling Advantage Customer Service, not Reservations. There is a phone number on aa.com for this).
May 6, 2018, 2:12 pm
#41
Join Date: Oct 2009
Location: Chicago O'Hare
Programs: AA EXP, LT PLT 2.6MM, HHonors Lifetime Diamond, Hertz Presidents Circle
Posts: 678
Have worked through three different agents and an e-mail that I have not received a response on. The number on the site takes you to regular reservations, so the way that I have found in is through the EP desk, asking for CS. I've given up at this point. This happened on a domestic trip to me as well.
May 6, 2018, 4:01 pm
#42
Join Date: Apr 2008
Location: TX
Programs: AA: EXP MR: Ti
Posts: 495
Have worked through three different agents and an e-mail that I have not received a response on. The number on the site takes you to regular reservations, so the way that I have found in is through the EP desk, asking for CS. I've given up at this point. This happened on a domestic trip to me as well.
Jun 3, 2018, 10:01 am
#43
Join Date: Jan 2017
Programs: AAdvantage
Posts: 46
Question Regarding EQM's on Paid Upgrade from Premium Economy
I just returned from a trip to Frankfurt and noticed something I thought was odd when the EQM's posted. On the outbound DFW > PHL > FRA I received 5,925 EQM's on the PHL > FRA segment booked in Premium Economy, which seems about right using the 1.5 multiplier for PE. On the return, which was direct FRA > DFW, I was offered a paid upgrade to Biz from PE at check in, which I accepted. That books into a C fare class, which is what I would expect, but the EQM's received were only 5,143, same as if I had originally booked a regular Economy ticket and upgraded from there to Biz instead of from PE to Biz. I would have thought that since I paid for PE I would at least receive the PE EQM's, which would be 7,715, even though I upgraded to a different class. Am I wrong about this? I'd just like some clarification before I jump on the phone with customer service.