Silent Devaluation - Premium Check-in Changes
Nov 27, 2017 | 12:07 pm
#16
Join Date: Jan 2009
Location: OKC
Programs: IHG Plat, National EE, AA Plat
Posts: 2,539
I'm okay with that....if and only if the kiosks are FAST, can handle almost everything, and there's still the option of me going immediately to a human without delay when I know my scenario isn't covered by the kiosk.
Global Entry is a good example of it working pretty well.
Supermarkets are a good example of it working poorly, because the hardware/software sucks and too much skill is required on the part of the user to move FAST. When we reach a point where I can bag groceries as I walk the aisles and then walk through a scanner that prices the entire cart at once, I'll be happy. (This has been promised for a few years now but I haven't actually seen it.)
I love hotels that have a fully Digital Key where I only need to interact with the FDC at some point during the stay if I'm interested in getting extra physical keys for kids or whatever.
Global Entry is a good example of it working pretty well.
Supermarkets are a good example of it working poorly, because the hardware/software sucks and too much skill is required on the part of the user to move FAST. When we reach a point where I can bag groceries as I walk the aisles and then walk through a scanner that prices the entire cart at once, I'll be happy. (This has been promised for a few years now but I haven't actually seen it.)
I love hotels that have a fully Digital Key where I only need to interact with the FDC at some point during the stay if I'm interested in getting extra physical keys for kids or whatever.
Nov 27, 2017 | 12:42 pm
#17
Join Date: Sep 2013
Location: CHS
Programs: UA GS, Bonvoy Amabassador, Hertz PC
Posts: 2,593
I like self-check-out at the supermarket if I only have a few items but find that the regular lanes are so much easier if I have a full grocery cart. In the same way, If the kiosks are fast and thus speed up my waiting time, I'm all for them. But I have found, as an earlier poster remarked, that there are so many hoops to jump through and questions to answer that it's easier for an agent to check my passport, tag my bags with a priority label, print my boarding pass and answer any miscellaneous questions I may have about the airport than using a kiosk only to be directed to an agent later for one of the above issues.
p.s. Pinniped beat me to it while I was writing this. everything he said!!
p.s. Pinniped beat me to it while I was writing this. everything he said!!
Walk into store, pickup item, scan on phone....pay...get mobile receipt
Walk out of store - never said a single word to anyone
Nov 27, 2017 | 1:29 pm
#18
Join Date: Apr 2017
Programs: AA, DL, Avis, Enterprise, National, IHG, HH, SPG/MR
Posts: 1,852
Damn. I left my shocked face at home today.
In any case, I actually like the kiosks. So while it doesn't affect me, I'd be annoyed too if I were in OPs shoes. Just more cost cutting in the race to the bottom...
In any case, I actually like the kiosks. So while it doesn't affect me, I'd be annoyed too if I were in OPs shoes. Just more cost cutting in the race to the bottom...