Feb 18, 2018, 9:41 am
Last edit by: JDiver
Please edit or add information to this wiki as necessary.
Skype has known issues when calling the main AA -800 number. They might be resolved as follows.
Skype has known issues when calling the main AA -800 number. They might be resolved as follows.
Here is how you fix the issue on iPhone version of Skype app:
1- On Skype app go to the Settings
2- Scroll down and tap on option Account and Profile
3- Tap on Your Profile
4- Scroll down and tap on Add Mobile Phone
5- Add your cellphone number
6- Click on Caller ID check-box.
7- Click on Verify. Skype will send you a SMS with your verification code. Enter the code and complete verification.
8- Youre all set!
9- Youre welcome
1- On Skype app go to the Settings
2- Scroll down and tap on option Account and Profile
3- Tap on Your Profile
4- Scroll down and tap on Add Mobile Phone
5- Add your cellphone number
6- Click on Caller ID check-box.
7- Click on Verify. Skype will send you a SMS with your verification code. Enter the code and complete verification.
8- Youre all set!
9- Youre welcome
Calling AA via VOIP: Skype, Hangouts, Voice, Etc.
Nov 3, 2017 | 7:50 am
#1
Original Poster
Join Date: Apr 2009
Location: SEA
Programs: AA LT PLT; HH Diamond;
Posts: 3,003
Calling AA via VOIP: Skype, Hangouts, Voice, Etc.
I've tried various AA phone numbers using Skype but get "you cannot call this number on Skype". Other numbers such as Hilton and Citibank work fine.
Any ideas?
Any ideas?
Nov 3, 2017 | 8:08 am
#3
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,077
That is interesting. Same experience for me today with the “free” 800 numbers not working. Just this past weekend calling in was working fine using Skype.
Nov 3, 2017 | 8:36 am
#5
Original Poster
Join Date: Apr 2009
Location: SEA
Programs: AA LT PLT; HH Diamond;
Posts: 3,003
All other 800 numbers worked fine. I downloaded voca and connected just fine. It wasn't free but a 15 minute call cost 12 cents from Argentina.
Nov 3, 2017 | 2:46 pm
#7
Join Date: Apr 2009
Location: YYF/YLW
Programs: AA, DL, AS, VA, WS Silver
Posts: 6,235
Google Hangouts can also make calls on an iPhone or Mac desktop (through the web interface in the latter case). Dunno if you have to have a Google Voice account and number; I do.
Nov 4, 2017 | 12:00 am
#8
Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA 1MM EXP. UA 2MM Lifetime Plat
Posts: 6,742
2nd for Google Hangouts - new accts may need to deposit a min amount of credit but if you ever used it before the calls to US Toll Free numbers are free. You can do it through the web on a mac/PC ; http://hangouts.google.com
Pretty much the primary way I call AA when out of the country
Also find the audio quality on hangouts MUCH MUCH better than Skype
Pretty much the primary way I call AA when out of the country
Also find the audio quality on hangouts MUCH MUCH better than Skype
Nov 4, 2017 | 9:00 am
#9
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,077
Nov 4, 2017 | 10:18 am
#10
Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA 1MM EXP. UA 2MM Lifetime Plat
Posts: 6,742
They aren't blocking it - they are doing regional call routing and for some reason this is broken with Skype right now. My own company's HR service center toll free number has the SAME issue - worked a year ago or so and then had the same problems as calling AA, our telco provider said they changed nothing and they assume it's Skype having issues on their end. Just started using Google Hangouts in a web browser and don't see the issue any longer. Shame AA doesn't share a non toll free number - with most calling services free for domestic they may actually save money sharing a routing local number.
Nov 4, 2017 | 11:37 am
#11
Join Date: Dec 2007
Location: FNT, but DTW if I can't help it
Programs: AAdvantage Former EXP/Current PLT / Total Rewards - Diamond / Hilton HHonors - Gold
Posts: 761
Works fine for me on skype with a proper phone number put in for caller ID. If you use the default skype caller ID, it will appear as an invalid number on their caller ID.
Nov 4, 2017 | 12:15 pm
#12
Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA 1MM EXP. UA 2MM Lifetime Plat
Posts: 6,742
I have caller ID on my Skype line still doesn't work. I can call the Spanish AA number and normally the agent will help in English vs my broken Spanish. Just as easy to use Hangouts
Nov 4, 2017 | 1:12 pm
#13
Original Poster
Join Date: Apr 2009
Location: SEA
Programs: AA LT PLT; HH Diamond;
Posts: 3,003
Thanks for the help. I think I figured it out. I replaced my U.S. chip with one from Argentina with a local phone number. I don't know if Skype deleted my old number or if I did but the field for a verified phone number was blank. I put in my Argentina number and verified it and all is good with contacting AA. Still it seems that AA blocks calls without an ID whereas other US companies don't.
Nov 4, 2017 | 7:11 pm
#14
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,077
They aren't blocking it - they are doing regional call routing and for some reason this is broken with Skype right now. My own company's HR service center toll free number has the SAME issue - worked a year ago or so and then had the same problems as calling AA, our telco provider said they changed nothing and they assume it's Skype having issues on their end. Just started using Google Hangouts in a web browser and don't see the issue any longer. Shame AA doesn't share a non toll free number - with most calling services free for domestic they may actually save money sharing a routing local number.
Toll free numbers in the US use ANI to capture inbound phone numbers, so using something like *67 wasn’t blocking much of anything when calling AA’s toll free numbers in the US. But perhaps Skype calls from those without Skype phone numbers weren’t getting AA the information AA wanted.
Last edited by GUWonder; Nov 4, 2017 at 7:20 pm
Nov 4, 2017 | 8:53 pm
#15
Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA 1MM EXP. UA 2MM Lifetime Plat
Posts: 6,742
Anonymous Call Block type features don’t magically get enabled when they weren’t enabled before. AA, or someone acting on AA’s behalf in whole or part, must have done something that resulted in a call block of some sort to just these blocked AA 800 numbers.
Toll free numbers in the US use ANI to capture inbound phone numbers, so using something like *67 wasn’t blocking much of anything when calling AA’s toll free numbers in the US. But perhaps Skype calls from those without Skype phone numbers weren’t getting AA the information AA wanted.
Toll free numbers in the US use ANI to capture inbound phone numbers, so using something like *67 wasn’t blocking much of anything when calling AA’s toll free numbers in the US. But perhaps Skype calls from those without Skype phone numbers weren’t getting AA the information AA wanted.