Glitch trying to select seating on app and website
Jul 9, 2017 | 5:21 pm
#1
Original Poster
Join Date: Apr 2017
Location: IAD / DCA
Programs: AA EP, Hilton Diamond, Hyatt Globalist, IHG Diamond, United Silver, Bonvoy Titanium.
Posts: 159
Glitch trying to select seating on app and website
This has happened for three different trips now and on one trip three of the six segments. I had selected seats when I booked the tickets. Those seats are gone and it shows I don't have an assigned seat or has moved us back to normal seats. I go into the flight (tried in the app and computer) and select new seats. Everything goes fine and click through to where it confirms the seats. It then says unable to confirm these seats and that they might have been taken during the process. I try again and continually get that error. I've called and the agent has fixed the seats a couple of times but it's happened again and I'm getting sick of having to call. Anyone know what the deal is?
Jul 10, 2017 | 11:38 am
#2
Join Date: Jan 2007
Location: PHX
Programs: AA ExPlat, United Plat, IHG Amb Plat, HHonors Diamond(Aspire), Bonvoy LT Plat, Hyatt Globalist
Posts: 473
Same thing happened to me recently. One of the segments seat assignments dropped off and showed unassigned. Trying to get a new assignment showed the same symptoms that you reported. Called AA and they said I still had the same seat assignment, but had no explanation as to why I couldn't see it online.
The only unique thing about it that I could see was that it was a multi-segment flight with the same flight number.... LPB-VVI-MIA.... all #922
The only unique thing about it that I could see was that it was a multi-segment flight with the same flight number.... LPB-VVI-MIA.... all #922
Jul 10, 2017 | 11:57 am
#3
Join Date: Feb 2013
Location: Bay Area, peninsula! (SFO)
Programs: AA PtPro (2 MM); Hilton Diamond; Hertz President Cr; DL SkyMiles; UA MileagePlus
Posts: 3,652
I had this situation, during seat selection of purchasing ticket one of exit row seat, not all exit row seats, was marked $37 and when I choose the seat marked $37 then looked like AA.com wanted to charge me additional $37 for choosing that seat. I chose another seat and completed purchasing a ticket. I returned to seat selection immediately then this time there was no $37 shown on that particular exit row seat and I could choose that seat without paying any extra.
Jul 10, 2017 | 12:10 pm
#4
Join Date: Aug 2011
Programs: AA EXP, Amex Plt, AA AC
Posts: 174
I had this happen twice recently on a relatively simple DFW-ORD-AZO trip and the last time it happened was when I had AA split a PRN and it dropped one of the main tickets and one of the split. I caught it in time and they fixed both of them. Probably has to do with the ancient computer systems AA uses.