Getting a copy of a reservation as originally ticketed
Apr 25, 2017, 4:12 am
#1
Original Poster
Join Date: Dec 2004
Location: UK
Programs: Bonvoy Gold, AA Plat, Volare Premier, VS Silver, National Emerald Elite, Hertz President Circle
Posts: 2,526
Getting a copy of a reservation as originally ticketed
I have only realised this not but several months ago I must have accidentally deleted the (gmail) email containing the original ticket for an itinerary. I have now flown the itinerary but unfortunately, due to a mixture of maintenance and weather problems, I will have to make a claim on my insurance to recover the costs incurred.
The ticket was with miles. I have tried to get a receipt of the ticket on
https://prefunds.aa.com/refunds/
However my ticket number now shows the re-routing of the itinerary not the original one. I tried to contact AA but I was told that any request must be made in writing to the Phoenix office and a fee is payable. Is there any other way of getting hold of the original itinerary?
The ticket was with miles. I have tried to get a receipt of the ticket on
https://prefunds.aa.com/refunds/
However my ticket number now shows the re-routing of the itinerary not the original one. I tried to contact AA but I was told that any request must be made in writing to the Phoenix office and a fee is payable. Is there any other way of getting hold of the original itinerary?
Apr 25, 2017, 6:09 am
#2
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
A few possibilities MAY work:
(1)If you recently deleted the message it may (still) be in the TRASH folder.
(2)If you paid with a cc, the ORIGINAL itn may show as part of the cc record.
(3)If you purchased the ticket with a 24 hour HOLD, the original itn should show in the email from AA (separate from the confirming e-ticket email).
(4)have you been ARCHIVING your gmails, it may still be intact?*
I did a GOOGLE search re retrieving deleted gmails, if it was PERMENANTLY deleted it seems it is lost forever.
*A few years ago I decided to make a copy (saved to MY HD) of my gmails, it took HOURS to do it and took lots of space--I'm not sure of why it did that operation.
(1)If you recently deleted the message it may (still) be in the TRASH folder.
(2)If you paid with a cc, the ORIGINAL itn may show as part of the cc record.
(3)If you purchased the ticket with a 24 hour HOLD, the original itn should show in the email from AA (separate from the confirming e-ticket email).
(4)have you been ARCHIVING your gmails, it may still be intact?*
I did a GOOGLE search re retrieving deleted gmails, if it was PERMENANTLY deleted it seems it is lost forever.
*A few years ago I decided to make a copy (saved to MY HD) of my gmails, it took HOURS to do it and took lots of space--I'm not sure of why it did that operation.
Apr 25, 2017, 10:32 am
#3
Original Poster
Join Date: Dec 2004
Location: UK
Programs: Bonvoy Gold, AA Plat, Volare Premier, VS Silver, National Emerald Elite, Hertz President Circle
Posts: 2,526
Thanks. I tried all of those before posting. 2) does not report the whole itinerary, which I really need. Stupid of me to delete the email rather than archiving it. Don't know why I did that.
But AA should have the original itinerary. I am confused that the same ticket number would show the revised itinerary and not the original one. I thought they'd do a ticket reissue in these cases. Is there any way of getting hold of it from AA'a side (other than by writing in)?
But AA should have the original itinerary. I am confused that the same ticket number would show the revised itinerary and not the original one. I thought they'd do a ticket reissue in these cases. Is there any way of getting hold of it from AA'a side (other than by writing in)?
Apr 25, 2017, 10:51 am
#4
Join Date: Oct 2004
Location: WRO, AQP
Programs: LatamPass Gold, SAS EBB, M&M
Posts: 674
Try "Manage my booking" -> "View/print itinerary" on http://www.etihad.com/en/. You will be taken to the virtuallythere/Sabre page. Perhaps you will be able to access your electronic ticket receipt there.
Apr 25, 2017, 12:04 pm
#5
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,424
Try "Manage my booking" -> "View/print itinerary" on http://www.etihad.com/en/. You will be taken to the virtuallythere/Sabre page. Perhaps you will be able to access your electronic ticket receipt there.
Apr 25, 2017, 2:01 pm
#6
Join Date: Oct 2004
Location: WRO, AQP
Programs: LatamPass Gold, SAS EBB, M&M
Posts: 674
Virtuallythere redirects you to tripcase. In the past, when virtuallythere still worked independently, AA reservations weren't accessible. They are accessible via etihad though there may be a restriction that there needs to be an Amadeus-based airline (e.g. Finnair, AirBerlin, BA) flight in the reservation. Otherwise, you may get the following note, "THIS RESERVATION DOESN'T HAVE EMAIL, PLEASE CONTACT YOUR TRAVEL ARRANGER". Presumably, AA doesn't add the email address to the reservation. You can add it via Amadeus, but there must be a segment operated by an Amadeus-based airline in the reservation.
It is quite useful, as you can access all etickets issued for a reservation.
Apr 25, 2017, 3:04 pm
#7
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,424
Just try it and see what happens and you'll see the reason.
Virtuallythere redirects you to tripcase. In the past, when virtuallythere still worked independently, AA reservations weren't accessible. They are accessible via etihad though there may be a restriction that there needs to be an Amadeus-based airline (e.g. Finnair, AirBerlin, BA) flight in the reservation. Otherwise, you may get the following note, "THIS RESERVATION DOESN'T HAVE EMAIL, PLEASE CONTACT YOUR TRAVEL ARRANGER". Presumably, AA doesn't add the email address to the reservation. You can add it via Amadeus, but there must be a segment operated by an Amadeus-based airline in the reservation.
It is quite useful, as you can access all etickets issued for a reservation.
Virtuallythere redirects you to tripcase. In the past, when virtuallythere still worked independently, AA reservations weren't accessible. They are accessible via etihad though there may be a restriction that there needs to be an Amadeus-based airline (e.g. Finnair, AirBerlin, BA) flight in the reservation. Otherwise, you may get the following note, "THIS RESERVATION DOESN'T HAVE EMAIL, PLEASE CONTACT YOUR TRAVEL ARRANGER". Presumably, AA doesn't add the email address to the reservation. You can add it via Amadeus, but there must be a segment operated by an Amadeus-based airline in the reservation.
It is quite useful, as you can access all etickets issued for a reservation.
Were your tickets issued by AA when you did this? Have you done it recently? AA cut access to tripcase in late January.
Apr 25, 2017, 3:21 pm
#8
Join Date: Oct 2004
Location: WRO, AQP
Programs: LatamPass Gold, SAS EBB, M&M
Posts: 674
I think you have been lucky. I have an AA issued RTW ticket that has 3 Amadeus carriers (QR, LA, CX) and your way doesn't work. I get the no email error. Checkmytrip does not show an email or phone number, but QR, BA and AY websites (all Amadeus based) show both email and phone numbers.
Were your tickets issued by AA when you did this? Have you done it recently? AA cut access to tripcase in late January.
Were your tickets issued by AA when you did this? Have you done it recently? AA cut access to tripcase in late January.
Apr 25, 2017, 3:34 pm
#9
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,424
Yes, my ticket was issued by AA in early March and then reissued at the end of March after a schedule change to an AY flight in the reservation. I have updated my email account on BA and AY websites - maybe it will help if you update it, too, even if it is already there? Btw, LA uses Sabre (but you will have a different PNR for the LA flight than the one of AA), so you should be able to at least access the LA segments of the reservation on Etihad. If your LA flight is operated by Latam Brazil (JJ), it will have an Amadeus PNR.
EDIT: Well, I just used the LAN PNR on tripcase and got the same results: only the LAN flights, but access to all my old receipts.
Apr 25, 2017, 3:40 pm
#10
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
A few possibilities MAY work:
(1)If you recently deleted the message it may (still) be in the TRASH folder.
(2)If you paid with a cc, the ORIGINAL itn may show as part of the cc record.
(3)If you purchased the ticket with a 24 hour HOLD, the original itn should show in the email from AA (separate from the confirming e-ticket email).
(4)have you been ARCHIVING your gmails, it may still be intact?*
I did a GOOGLE search re retrieving deleted gmails, if it was PERMENANTLY deleted it seems it is lost forever.
*A few years ago I decided to make a copy (saved to MY HD) of my gmails, it took HOURS to do it and took lots of space--I'm not sure of why I did that operation.
(1)If you recently deleted the message it may (still) be in the TRASH folder.
(2)If you paid with a cc, the ORIGINAL itn may show as part of the cc record.
(3)If you purchased the ticket with a 24 hour HOLD, the original itn should show in the email from AA (separate from the confirming e-ticket email).
(4)have you been ARCHIVING your gmails, it may still be intact?*
I did a GOOGLE search re retrieving deleted gmails, if it was PERMENANTLY deleted it seems it is lost forever.
*A few years ago I decided to make a copy (saved to MY HD) of my gmails, it took HOURS to do it and took lots of space--I'm not sure of why I did that operation.
Apr 26, 2017, 4:19 am
#11
Original Poster
Join Date: Dec 2004
Location: UK
Programs: Bonvoy Gold, AA Plat, Volare Premier, VS Silver, National Emerald Elite, Hertz President Circle
Posts: 2,526
I am afraid I'd tried already virtuallythere to no avail. The itinerary does not show. I tried ethiad.com which I had not tried before, but the result is the same: the itinerary does not come up.