RogerD408

Sounds like HUCA is in order. But this time ask them to confirm your status level on the rez. The system is supposed to make the change, but there hasn't been anything posted about it actually doing that. Doesn't mean it doesn't since most FT postings are about problems.

dll

I had a flight last week, LAX-YYZ. Had requested an upgrade but did not clear prior to boarding as a PLT. Ended up flight somewhat empty, so I had empty middle seat next to me in exit row. I was all settled in, then the gate agent came back to move me up due to a no-show in F/J.

I was comfortable so I thanked her for the trouble but declined the upgrade. I already had my bags put away and the flight was just about to push, so I didn't want to deal with the hassle of moving them. Someone else got the upgrade, as I saw her move another pax up.

I suppose now I should have just taken it, as I ended up having the 5 stickers deducted from my account despite the fact I rode in Y.

I emailed them to inquire, but was told to call. So I did, and an excellent agent worked on it - she pulled up the manifest which did show me in in the F (sold as J) cabin, not in Y. She says she documented the situation and manually added 5 stickers, but 24 hours later they've not appeared.

Now, 5 stickers are worth $150, and next year I'll be Ex Plt (one more trip before end of year will put me over top). I'm not sure I want to waste another 30 minute phone call on this.

Have others experienced this? I should have taken the upgrade, that's now clear. I paid for it in the end, and someone else didn't.

akcae

I would definitely follow up. You can use those stickers for a companion upgrade while you're EXP, or yourself if you drop to a lower level elite.

Also, they'll be worth $200 after Jan 1.

jix

If it was manually added back, it will take 3-4 days to appear on your account.

azepine00

is it still possible to call and request prorated stickers when a bit short of next 10K threshold?

If so should it be done before end of year or after?

bosman

Sticker counter resets 3/1. I usually call in a few days after. We'll see if they still grant prorated stickers.

mickeydfly13

Question--If I request an upgrade and then get upgraded, but choose to fly standby on an earlier flight in the Y cabin, do the upgrades get redeposited into my account?

United747

Upgrades are not taken out until departure. You may also get upgraded on the standby flight (unlikely, but it happens).

Kate2015

Current flight is delayed almost four hours. I tried to get rebooked on an earlier flight to a nearby airport and the agent told me I couldnt use EXP upgrades (me) and stickers (for my companion) even though seats were available in F and the flight left in 45 minutes. So, is it true you can't use complimentary/sticker upgrades if rebooked or did I just find the wrong agent?

RogerD408

... wrong agent...

Now what they may have meant to say was that you would first need to clear Y and THEN get upgraded if F was still open after other upgrades have been processed. Some creative GAs will clear you directly into F, but those have been rare for me.

CodeAdam10

Question: Is the upgrade automatically requested for my companion when I put in the upgrade request during booking? At the bottom of my reservation, I see the "Upgraded? Requested" status, but it is just an overall status...no passenger names are listed.

formeraa

Just a quick question about Gold 500-mile upgrade timing. The rules state that Golds can be upgraded 24 hours before departure (based upon availability of course). Practically, what does this mean (e.g. exactly 24 hours)? Should I do OLCI at 24 hours in advance or is there any benefit to waiting? (I knew the LUS rules and windows perfectly, but this is my first shot at actually getting an upgrade under AA rules -- still 9 F seats at 48 hours before departure).

United747

In my experience, I've gotten upgraded a little bit after the 24hr mark. But this afternoon I got upgraded at t minus 23:58 and also for a later segment that was t minus 29ish.