ExpertFlyer and Travel Agent AA Premium Seat Maps Blank (fixed)

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Feb 1, 2017, 8:55 am

#16

ijgordon

FlyerTalk Evangelist

Join Date: Apr 2001

Location: NYC

Posts: 27,238

Quote:

Originally Posted by cova

I suspect this is an AA issue and not an EF issue.

It was apparently not an EF issue; EF noted up-thread that it was affecting all North American travel agents. So likely an AA/GDS issue. Probably not related to your experience, but that sounds like a bit of a nightmare!

Feb 1, 2017, 8:58 am

#17

cova

Join Date: Oct 2003

Location: DCA

Programs: UA LT 1K, AA EXP, Bonvoy LT Titan, Avis PC, Hilton Gold

Posts: 9,658

Appears fixed - at least EF shows F seat map now.

Feb 1, 2017, 10:43 am

#18

ExpertFlyer Voice

Left Expert Flyer 4/23

Join Date: Jan 2005

Posts: 2,741

Fixed, on EF

Hi folks, we fixed the issue this morning by switching the source of AA seat maps to a different reservation system until the issue with the primary reservation system is fixed.

Feb 1, 2017, 10:50 am

#19

HofstraJet

Join Date: Apr 2008

Location: CLT

Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond

Posts: 1,133

Great. Thanks, EF.

Be sure to resubmit your seat alerts that went off due to the glitch as they are now in the Notified category and won't notify you again.

Feb 21, 2017, 1:01 am

#20

SkyTeam777

FlyerTalk Evangelist

Join Date: May 2002

Location: NC

Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium

Posts: 11,980

Seems to be happening again, but instead of being all blank, it just errors out anytime you try to pull up a seat map.

Feb 21, 2017, 1:14 am

#21

ryan182

Join Date: Jul 2004

Location: SNA

Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold

Posts: 9,239

Quote:

Originally Posted by SkyTeam777

Seems to be happening again, but instead of being all blank, it just errors out anytime you try to pull up a seat map.

I just tried two random flights and the seat maps worked fine for me. Were you possibly choosing First as the cabin? Domestic flights use Business class now and choosing First will get an error.

Feb 21, 2017, 1:23 am

#22

SkyTeam777

FlyerTalk Evangelist

Join Date: May 2002

Location: NC

Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium

Posts: 11,980

Quote:

Originally Posted by ryan182

I just tried two random flights and the seat maps worked fine for me. Were you possibly choosing First as the cabin? Domestic flights use Business class now and choosing First will get an error.

Was choosing business. Tried it on 5 different flights, routes, and dates. Errors out.

Feb 21, 2017, 1:28 am

#23

ryan182

Join Date: Jul 2004

Location: SNA

Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold

Posts: 9,239

Quote:

Originally Posted by SkyTeam777

Was choosing business. Tried it on 5 different flights, routes, and dates. Errors out.

strange, I am using the mobile site on my phone - perhaps try that since it's working for me still.

Feb 21, 2017, 3:27 am

#24

C17PSGR

Join Date: Apr 2003

Location: SLC/HEL/Anywhere with a Beach

Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET

Posts: 5,234

I had this happen this morning around the same time. I couldn't see the economy seats either. I ran the search again five minutes later and all was back to normal.