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aa.com website / app down, glitch, bug, etc. (2020 on - master thread)

aa.com website / app down, glitch, bug, etc. (2020 on - master thread)

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Old Nov 2, 22, 1:43 am   -   Wikipost
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Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.

If the website doesn't work try the app, or vice versa.

aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.

Drunkmuppet: Go to book flights->advanced->clearhistory.

azsharonc: How to resolve the 400 errors in Chrome
1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
"Flight / Fare selected no longer available; please modify your request" common booking error

For Web-related issues, including web-displayed fares issues, call American Airlines Web Services Phones
United Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.

Servicios Web de AA.com en Espaol U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily

All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily

Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".

N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)
/AA Forum Moderator Team
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Old Nov 24, 22, 9:57 am
  #421  
 
Join Date: Sep 2019
Programs: AA: CK
Posts: 1,883
I still cannot order for my LAX-SEA Eagle flight. Im wondering if its because there is no meal, or something related to Eagle. Have others been able to order meals on Eagle?
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Old Nov 24, 22, 10:15 am
  #422  
 
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA "mid tier" elite | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 8,892
Originally Posted by BlooJoo View Post
I still cannot order for my LAX-SEA Eagle flight. Im wondering if its because there is no meal, or something related to Eagle. Have others been able to order meals on Eagle?
No. Eagle has not been available for preorder as far as I am aware.
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Old Nov 24, 22, 10:22 am
  #423  
 
Join Date: Sep 2019
Programs: AA: CK
Posts: 1,883
Originally Posted by Antarius View Post
No. Eagle has not been available for preorder as far as I am aware.
Ah. What's weird is the button is there to pick my meal, but it never works. This makes sense now (in an aa.com sorta way.) Thanks!
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Old Nov 28, 22, 7:38 am
  #424  
 
Join Date: Sep 2009
Programs: AA Executive Platinum, SW A-List Preferred, Marriott Lifetime Titanium, IHG Diamond
Posts: 257
Originally Posted by AirborneLocksmith View Post
Is anyone else having issues viewing your AAdvantage account activity in the app?
When I choose "Your activity" in the app, it just keeps reloading a blank screen.
Happens on both the iPhone and iPad AA app.
This is happening for me on my iPad. Perhaps coincidental, but I noticed it after updating to iPadOS 16.1.1.

Everything is functioning correctly on my iPhone, which is at iOS 16.1.1.
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Old Nov 29, 22, 4:02 pm
  #425  
 
Join Date: Sep 2009
Programs: AA Executive Platinum, SW A-List Preferred, Marriott Lifetime Titanium, IHG Diamond
Posts: 257
Originally Posted by WannaTheater View Post
This is happening for me on my iPad. Perhaps coincidental, but I noticed it after updating to iPadOS 16.1.1.

Everything is functioning correctly on my iPhone, which is at iOS 16.1.1.
If anyone else is having this issue with the AA app on their iPad, please call and report it to AA Technical Support:
https://www.aa.com/i18n/customer-ser...al-support.jsp
800-222-2377
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Old Nov 29, 22, 7:11 pm
  #426  
 
Join Date: Sep 2009
Programs: AA Executive Platinum, SW A-List Preferred, Marriott Lifetime Titanium, IHG Diamond
Posts: 257
Originally Posted by WannaTheater View Post
If anyone else is having this issue with the AA app on their iPad, please call and report it to AA Technical Support:
https://www.aa.com/i18n/customer-ser...al-support.jsp
800-222-2377
As another data point, I updated wife's iPad to iPadOS 16.1.1 today. The AA app is now doing the same thing as mine- will not display recent activity.
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