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ARCHIVE: aa.com website / app down, glitch, bug, etc. (2020-2023)

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Old Jan 1, 2017, 3:36 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Prospero
• Saturday evenings, AA loads schedules and runs batch processes. This means some scheduled flights might go missing, or your account may show all zeroes, sometimes well into Sunday. It will all come back.

• If the website doesn't work try the app, or vice versa.

• aa.com troubles? Check by using aktchi's recommended way: http://isup.me- or http://www.isitdown.us, http://www.doj.me
• If it is just you, try: reload the page, empty your cache, delete one or more cookies, quit and restart the browser, shut down and reboot the computer.
• LRD shared: (maybe)... it's a bad cookie. I use the "Remove Cookie for Site" extension. This adds a menu item to your mouse right-click that clears the cookies for just the domain you are viewing. Works ...for example, clearing Citi cookies before submitting a second, same-day AA credit-card application.

• Drunkmuppet: Go to book flights->advanced->clearhistory.

• azsharonc: How to resolve the 400 errors in Chrome
1. clear you recent search history on the advanced search page
2. you can delete aa.com cookies by left clicking on American Airlines Inc in the address field
Select Cookies from the list
from the list of cookies, expand the caret for aa.com or www.aa.com
click on cookies then click remove.
• "Flight / Fare selected no longer available; please modify your request" common booking error

• For Web-related issues, including web-displayed fares issues, call American Airlines Web Services PhonesUnited Kingdom: 0207-365-0777 Mon - Fri 7:00 a.m. - 7:00 p.m. GMT; Sat - Sun 8:30 a.m. - 5:00 p.m.

Servicios Web de AA.com en Español U.S. or Canada 1-800-222-2377, 6:00 a.m. - 2:00 a.m. US CT daily

All Other Locations 1-918-832-1384, 6:00 a.m. - 2:00 a.m. US CT daily
• Get AA.com to remember your account number and password? serfty recommends, for personal devices ONLY: Greasemonkey with the "Allow Password Remembering".

N.B. Older posts have been archived to: 2016 AA.com website & app down, glitch, bug, fix etc. (Consolidated)AA Forum Moderator Team
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ARCHIVE: aa.com website / app down, glitch, bug, etc. (2020-2023)

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Old Jun 9, 2020, 9:07 pm
  #61  
Marriott Contributor Badge
 
Join Date: Jan 2013
Location: California
Programs: AA EXP 2MM, HH DIA, Hertz PC, GE + Pre✓, Amazon Super Special Prime
Posts: 1,008
All good on the US site, 6/9/20 8:06pm Pacific Time

Logged in and viewed existing reservations
jtav559 is offline  
Old Jun 12, 2020, 9:22 am
  #62  
 
Join Date: Jan 2007
Location: PHX
Programs: AA ExPlat, United Gold, IHG Amb Plat, HHonors Diamond(Aspire), Bonvoy LT Plat, Hyatt Globalist
Posts: 454
Is anyone having issues booking flights using a BAEC account number? I've tried several different combinations of flights (PHX-ELP, PHX-FAT etc. on different dates). I get through to the seat selection page when I use my AA account so apparently it would allow me to buy the ticket using that, but when I try to clear that information and enter all my personal info including the BA ff number, when I try to move forward, I get the 'This page has flown' message.

I've cleared cache, used different browsers etc. to no avail.
kabroui is online now  
Old Jun 12, 2020, 4:48 pm
  #63  
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Join Date: May 2000
Location: RDU
Programs: AA LT Gold, DL SM, HY Disc, Marriott LT Gold
Posts: 12,507
Originally Posted by kabroui
Is anyone having issues booking flights using a BAEC account number? I've tried several different combinations of flights (PHX-ELP, PHX-FAT etc. on different dates). I get through to the seat selection page when I use my AA account so apparently it would allow me to buy the ticket using that, but when I try to clear that information and enter all my personal info including the BA ff number, when I try to move forward, I get the 'This page has flown' message.

I've cleared cache, used different browsers etc. to no avail.
Yes, just now. Two different computers, two different browsers on each computer. It gets to seat selection if I use my AA#. But putting in my BA# either logged in or as a guest, I get an error message.
ElmhurstNick is offline  
Old Jun 12, 2020, 7:10 pm
  #64  
 
Join Date: Apr 2001
Location: Austin
Programs: AA P4L, WN, BA, DL, UA, HHonors, IHG
Posts: 3,485
Just now looking at award travel JFK to LHR one-way while logged in on aa.com. May 2, 2021.

Main cabin 30K
Premium Economy 48K
Business 300K (!)

Uh, I think I'll have to stick to Premium Economy
Last edited by Middle_Seat; Jun 12, 2020 at 7:19 pm
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Old Jun 15, 2020, 1:46 pm
  #65  
 
Join Date: Jul 2016
Posts: 130
Is the website extremely slow? There's a lag when logging in, searching for flights, booking flights, etc. etc. Is anyone else experiencing this or just me?
tbone14 is offline  
Old Jun 15, 2020, 2:05 pm
  #66  
 
Join Date: Jan 2008
Location: 14.66m NbW of PHL
Programs: HH Diamond
Posts: 848
AAdvantage booking
Trying to book an award flight for next year. AA site errors on booking. "All circuits are busy" when I call, whatever that means.

What is this junk? Does anyone have a phone number that works?
jeffers is offline  
Old Jun 15, 2020, 5:11 pm
  #67  
 
Join Date: Nov 2018
Location: DFW
Posts: 311
What date and flights are you trying to book?
standbyalldtime is online now  
Old Jun 15, 2020, 6:56 pm
  #68  
 
Join Date: Feb 2005
Location: ROA / CLT
Programs: AA Plat, Marriott Life Plat
Posts: 801
If the call didn't go through, it might be on your side if you're calling from a cell phone. Cell phone companies -- particularly T-mobile -- have had major outages all afternoon and evening. If major circuits are out, that could prevent your call from ever even getting to American.
seigex likes this.
twa777 is offline  
Old Jun 16, 2020, 9:03 am
  #69  
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Join Date: May 2000
Location: RDU
Programs: AA LT Gold, DL SM, HY Disc, Marriott LT Gold
Posts: 12,507
Originally Posted by ElmhurstNick
Yes, just now. Two different computers, two different browsers on each computer. It gets to seat selection if I use my AA#. But putting in my BA# either logged in or as a guest, I get an error message.
Still happening. Workaround was to omit the BAEC# when booking as a guest, then after ticketing go back into the record and add it.
ElmhurstNick is offline  
Old Jun 23, 2020, 10:08 am
  #70  
 
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,237
Originally Posted by ElmhurstNick
Still happening. Workaround was to omit the BAEC# when booking as a guest, then after ticketing go back into the record and add it.
glad i looked here because i was going crazy trying to book a quick LAX-SFO flight for next month but with my BAEC number and kept getting that stupid plane error page.

so, it has still be doing this for the past week i've attempted to buy this ticket!
VSLover is offline  
Old Jul 4, 2020, 9:35 am
  #71  
 
Join Date: May 2015
Location: ATL/MCO
Programs: Costco Executive, RaceTrac Sultan of Soda, Chick-fil-A Red
Posts: 5,662
Trying to book a simple domestic award but I want to input my AY+ number to select MCE for free. This has never been an issue to clear the passenger data and enter everything from scratch. Will be very effing annoying to have to call now to book and select the seats.

EDIT: What happens is that after I click next after the pax data, I get the "This page has taken flight" error with the ironic slogan "A world of possibilities is within your reach". Yeah right I can't even book the ticket so what possibilities?
miamiflyer8 is online now  
Old Aug 1, 2020, 8:54 am
  #72  
 
Join Date: Nov 2015
Location: FL, USA
Programs: AA Plat, Hyatt Explorist, Hilton Diamond, IHG Plat, Marriot Gold
Posts: 1,666
AA app error (to merge)
Is anyone else experiencing errors within the AA app? I've been getting an error code for over a week now and have already logged out logged in and just now tried reinstalling. Anyone else
?
miadukes is offline  
Old Aug 1, 2020, 10:06 am
  #73  
Moderator: American AAdvantage
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Originally Posted by miadukes
Is anyone else experiencing errors within the AA app? I've been getting an error code for over a week now and have already logged out logged in and just now tried reinstalling. Anyone else
?
iOS or Android?
JDiver is offline  
Old Aug 1, 2020, 12:05 pm
  #74  
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Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,248
What kind of error?

I just opened mine on Android and it seems to be fine.
Antarius is offline  
Old Aug 1, 2020, 2:43 pm
  #75  
 
Join Date: Nov 2015
Location: FL, USA
Programs: AA Plat, Hyatt Explorist, Hilton Diamond, IHG Plat, Marriot Gold
Posts: 1,666
Originally Posted by JDiver
iOS or Android?
on Android, it just keeps giving me an error pop up that says Error please try again or come back later

Eta the app seems to work fine as long as i don't log in, it starts erroring out once i log in
Last edited by miadukes; Aug 1, 2020 at 2:52 pm
miadukes is offline  



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