What a poor customer de-centric company American is [schedule change issues]
Feb 2, 2016, 10:35 pm
#16
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Location: NYC
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The grass is much greener.....I've had such better experiences on Delta with better IROPS and happy employees that actually appreciate customers. Just look at the many AA threads about PDBs....FAs not doing a meal service in premium cabin, refusing company mandated service procedures.....AA has A LOT of work to do to catch Delta.
Feb 2, 2016, 11:33 pm
#17
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By and large its the state of the industry. Some airlines are better (DL, B6, WN), some worst. Since the OP like many buy the cheapest you get what you pay for. Most Kettles do not seem to understand they are on their own to monitor their trip to see if anything looks wrong.
Feb 3, 2016, 7:11 am
#18
Join Date: Feb 2013
Location: DCA
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Feb 3, 2016, 8:32 am
#19
Join Date: Nov 2003
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Feb 3, 2016, 8:47 am
#20
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The grass is much greener.....I've had such better experiences on Delta with better IROPS and happy employees that actually appreciate customers. Just look at the many AA threads about PDBs....FAs not doing a meal service in premium cabin, refusing company mandated service procedures.....AA has A LOT of work to do to catch Delta.
You're in NYC, so you have the absolute best choices available among the shrinking number of airlines. The OP likely doesn't.
Feb 3, 2016, 9:12 am
#21
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Join Date: Jul 2001
Location: Phoenix, AZ
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The grass is much greener.....I've had such better experiences on Delta with better IROPS and happy employees that actually appreciate customers. Just look at the many AA threads about PDBs....FAs not doing a meal service in premium cabin, refusing company mandated service procedures.....AA has A LOT of work to do to catch Delta.
The grass is NOT always greener on the other side of the fence. Yes, AA is going through merger-related issues. But I think Parker, Kirby, and company are beginning to realize that they must compete adequately with DL, UA, and even WN.
Feb 3, 2016, 9:26 am
#22
Join Date: Oct 2011
Location: DFW
Programs: AA EXP - Marriott LT Platinum - National Exec Elite
Posts: 1,112
But if you're based at ORD or DFW or other places where AA is huge and DL is not, a switch to DL entails a whole new set of potential issues. Nonstops become connections; 1-stops become 2-stops. More chances for IRROPS, even if Delta responds a bit better in such situations.
You're in NYC, so you have the absolute best choices available among the shrinking number of airlines. The OP likely doesn't.
You're in NYC, so you have the absolute best choices available among the shrinking number of airlines. The OP likely doesn't.
I wouldn't ever consider switching from AA because it would make no sense. The situation gets dicier the farther away from a main hub you get...
Feb 3, 2016, 10:36 am
#23
Join Date: Feb 2002
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Feb 3, 2016, 1:51 pm
#24
Join Date: Jun 2013
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At the same time, AA can't give you your seat assignments back after the flight, nor can they refund you two hours of your time due to a delay. This is what differentiates airlines from Amazon or your local pizza joint. They maybe could've moved you to a better flight after the schedule change, or seated you two back together, if you'd called in advance. But after the fact, without specifying what would make it right in your mind, there's not much for them to react to; as a result, "we'll try to do better" is about the most you can expect.
DL? Really?!? DL has stranded me overnight twice -- both times due to an airline-related issue (crew or aircraft availability). Sure, they paid for a hotel but both times I had to take an unplanned day off from work.
The grass is NOT always greener on the other side of the fence. Yes, AA is going through merger-related issues. But I think Parker, Kirby, and company are beginning to realize that they must compete adequately with DL, UA, and even WN.
The grass is NOT always greener on the other side of the fence. Yes, AA is going through merger-related issues. But I think Parker, Kirby, and company are beginning to realize that they must compete adequately with DL, UA, and even WN.
OP, if you're not aiming for any type of elite status, I would suggest buying whatever's cheapest and most convenient for you so that at least if something goes wrong you know you didn't pay through the nose for it. Instead of comparing airlines to Amazon or a pizzeria, it's better to compare them to cable companies like Comcast.
Speaking of which, one night I was third in line to see a gate agent, and after the first passenger had just finished verbally unloading on her and left, the next one in line said to her "Man, I'm glad I don't have your job." She replied "It could be worse: at least I'm not working for Comcast!"