Jan 14, 2016, 5:43 am
Last edit by: medellinfein
Booking Award Seats on EY / Etihad Airways Using AA / AAdvantage Miles
Also see: Earning AA Miles EQM / EQD / EQS on EY / Etihad (master thread)
This thread is about how to book Etihad / EY award seats using AA AAdvantage miles, and sharing success stories. This wiki is new, so anyone with 90/90 who wishes to add helpful information is, of course, urged to do so.
NOTE:AA has removed most EY and QR award access from aa.com due to a glitch booking these:
Please see the archived threads for previous experiences:
Also see: Earning AA Miles EQM / EQD / EQS on EY / Etihad (master thread)
This thread is about how to book Etihad / EY award seats using AA AAdvantage miles, and sharing success stories. This wiki is new, so anyone with 90/90 who wishes to add helpful information is, of course, urged to do so.
NOTE:AA has removed most EY and QR award access from aa.com due to a glitch booking these:
From One Mile at a Time (link)
Bottom Line
For the time being you’ll have to call American if you want to ticket AAdvantage awards on Etihad & Qatar that aren’t for travel to & from the US or Canada. It makes sense that American took these awards “offline,” and now it also makes sense why so many passengers have been having issues with checked bags on awards.
Bottom Line
For the time being you’ll have to call American if you want to ticket AAdvantage awards on Etihad & Qatar that aren’t for travel to & from the US or Canada. It makes sense that American took these awards “offline,” and now it also makes sense why so many passengers have been having issues with checked bags on awards.
- You can now search or book awards for travel on EY (Etihad) on www.aa.com.
- You can search award availability on EY's website. Look only for seats on flights operated by Etihad Airways that are labeled as "GuestSeats". You can also search on ExpertFlyer
- Note: You may see more availability if you search on EY's website using itineraries that do not originate in the US. In other words, to potentially see more availability on a USA-XYZ segment, search for XYZ-USA-XYZ. Expertflyer does not report this additional availability (if any), and US-based agents probably will not be able to see or book it (but see further below for Fiji).
- To expand on this point a bit, it seems that even if you only want to fly USA-AUH (or to other foreign destinations, since they route through AUH), due to an EY website quirk you need to search AUH-USA-AUH in order to find available USA-AUH routes.
- You no longer have to call AA to book them. You may need to request the AA agent to look up the inventory one segment at a time in order to find the inventory in their system. OR:
- It is often or even typically the case that for first and business class awards US agents cannot see the award space that you see on Etihad's site. Your best bet, then, is to call AA Australia (+61 2-9101-1948 ) then press 3 - or the New Zealand number (+64 09-308-4014) (actually South African contractor Mindpearl in Fiji) or Singapore (+65 6349-8444) as an alternative - what you need is the specific call center which is actually in Suva, Fiji (I believe it's our old South African agency friend Mindpearl) or, according to recent reports, in Trinidad (since there have been some reports that the Fiji center has closed). You can put the EY segments on hold so you can flesh out the award afterward and/or pay the fees in USD through the US call center, or simply buy it through non-US call center if you think you won't be making subsequent routing changes (such as adding AA connecting flights within the USA) that would incur fees. (NOTE: calls may get picked up by the local Brisbane office, or rerouted to Trinidad or the USA. As noted, there are reports that the Fiji call center has closed, but people have still been able to book some of the time, particularly if they reach the Trinidad center since that seems to be the call center that yields the greatest success in late 2017 and 2018 - with the big caveat that there are at least as many failures as successes in calling there, including repeatedly. To increase the chances of success, you may have to call several times, since for some reason a given customer service representative at a given time won't see availability even if it shows at the EY site, but another CSR at the same center may be able to do so even a few minutes later. It's conceivable that this difference is due to some CSRs knowing how to search for award availability better than others do, but that's simply a matter of speculation at this point.)
- Note: EY award holds only last 72 hours...irrespective of what AA reservation hold email states
- Booking connections via AUH / Abu Dabhi using one award is now allowed.
- Get both AA and EY reservation codes/numbers: Upon booking with AA, make sure to get the EY reservation number as well as that of AA from the AA CSR, as without the EY number it will be difficult or impossible to deal with EY, such as for checking or managing your reservation online. And of course, if there is another airline involved in the reservation as well (such as BA), get its reservation number.
- A handy EY route map is here: http://flights.etihad.com/routemap.
- The applicable AAdvantage miles award chart is the oneworld and partner airlines award chart.
- Award routing rules are in the wikipost of this thread.
- If you find EY inventory from your continent but not your city of choice, as usual you can include any other AAdvantage award airlines in order to complete the itinerary. E.g. LHR-xAUH-DEL-xAUH-CDG on EY connecting to CDG-LHR on BA.
- WARNING: While this trick is great for new bookings (especially if you have patience to get lucky for call to be routed to Fiji office), modifying booking on partner airlines is always risky especially when an overseas center is involved, Your original seats are immediately released and while new reservation is supposedly confirmed, it may actually not the case until ticket desk actually issues ticket after approval of the partner liaison. Weekend/Holidays/Time-Difference can delay issuance of ticket and if something goes wrong, there is always risk of being SOL. (Mistakes by agents are rare but not unheard of).
- SEAT ASSIGNMENTS: You cannot choose seats until after ticketing. Even then, the regular web site will not allow seat assignments to be made for AAdvantage award bookings. The mobile site (which can be reached with either a mobile or a desktop browser) may work in some cases. Calling EY to make seat assignments always works, as long as you can give them the EY record locator, and as long as AA has issued the ticket (which can take a few days, you will get e-mail). Call 1-877-690-0767, press 1 for English, then 2 for First/Business, then 2 for existing bookings, then they will tell you the call is ending - but it's not: they have added "press 1 to speak to an agent", so finally, press 1 to continue the call. After this, you should have someone on the line quickly to help you. They will ask you a series of questions such as "What class are you traveling in?" and "Where are you going?" Alternatively, you can choose your seats on the Etihad website and app by using the EY record locator to find your award itinerary.
- Availability: EY award availability using AA miles can be fairly good, including in business and first class - IF you get past the big, aforementioned challenge of actually booking award seats that the EY site shows as available but that AA agents have trouble finding. But it ebbs and flows quite a bit in at least two respects (in addition to the general rule that the further in advance you seek availability, the better, as well as reports that availability is easier to find from one to three weeks before a flight): 1) availability showing at the EY site and 2) even if availability shows at the EY site, the ability of non-US call centers (especially the "least bad" ones for finding availability, which might have been Fiji and might now be Trinidad) to find that availability. So if the EY site is not showing availability for a given day or week, and if you have flexibility, check other dates. And if availability seems to be particularly constrained across many dates, particularly if you are searching many months in advance, check again periodically to see if this has changed (or arrange an alert via ExpertFlyer, if it provides such a service for EY flights).
- "Baby-sit" your tickets: Though this advice could apply to many award bookings, EY's systems can be glitchy and the airline apparently is going through some financial challenges. So it makes sense to check online or via phone occasionally with EY to make sure everything remains in order, particularly if there have been even minor changes in things like your flight times. And if there seem to be problems, including with checking in online or other procedures, the EY forum here at FT can be a source of useful advice about whether or not those problems are worth worrying about.
- Itinerary: You can use https://www.virtuallythere.com/new/login.html to enter your EY record locator and last name to 1)display your complete itinerary 2)save a pdf 3)add to outlook/ical 4)view ticket # and different times the ticket has been reissued
- AA lounge access: If you book a premium cabin itinerary on EY with domestic connections on AA, you will not be able to access the Admiral's Club during your domestic layovers because EY is not a member of OW.
Please see the archived threads for previous experiences:
- How to: Use AA Miles to Book Award on Etihad / EY (Archive - 2015 and earlier)
- Success stories booking awards on Etihad using AA miles (Archive - 2015 and earlier)
- Booking AA Award travel on Etihad / EY - [2015-17 ARCHIVE]
Booking AA Award travel on Etihad / EY (master thread July 2017 onwards)
Jul 29, 2019, 1:12 pm
#1216
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Have an AA award ticketed on EY in J flying ORD-AUH-CMB. Went on to AA.com this morning and saw that EY100 (JFK-AUH) was available for a J Award (bookable online). Called AA and agent saw the availability. New routing is ORD(AA)-JFK(EY)-AUH-CMB. The reservation on AA.com still shows "On Request" but when I pull up the EY record locator on the Etihad site the status shows as "Confirmed" for all legs. Should I assume that all is good and it is taking the EY/AA systems a bit to talk to each other? The ticket needs to be reissued so not sure if this is a problem (yet) or not a big deal.
Jul 29, 2019, 1:23 pm
#1217
Join Date: Dec 2000
Location: Chicago, IL
Programs: AA EXP (LT Plat 2MM), Marriott Plat, IHG Plat, HHonors Diamond, Hyatt Plat, SPG Plat75, UA1K
Posts: 1,248
A status of "On Request" on aa.com means the ticket is pending, which is normal in almost all cases for AA (in rare situations, some AA phone agents can do immediate ticketing, but in almost all cases tickets are queued to a ticketing department). Award itineraries with partner airline flights usually go through a review process as well, which can take a few days. Sometimes when making a change in routing to a previously-issued ticket it can be reissued without review, but still takes a few hours to go through the ticketing department. A status of "Confirmed" on the the partner airline's site just means the reservation is holding confirmed space, it doesn't mean that it is or is not ticketed.
Jul 29, 2019, 1:38 pm
#1218
Join Date: Apr 2014
Posts: 59
So now its been 3+ days. What's weird is When i go view/print my Itinerary on Etihad's website (taking me to tripcase/virtually there) status says confirmed. However if I go on AA's website it is still showing On Request. Modify reservation on EY's site still tells me to call it in. Planning on calling this in tomorrow unless I hear otherwise.
Jul 29, 2019, 2:06 pm
#1219
Join Date: Dec 2000
Location: Chicago, IL
Programs: AA EXP (LT Plat 2MM), Marriott Plat, IHG Plat, HHonors Diamond, Hyatt Plat, SPG Plat75, UA1K
Posts: 1,248
Thanks - just nervous since I made the changes through the US-based AA Call Center and now my originally confirmed ORD-AUH space doesn't show up in any award searches. I don't want to hear from AA "Oh, EY refused the award booking and now your original seat is unavailable." Feel better seeing that EY has it as "Confirmed" on their end. Now just need for this to be reticketed (which I know can take a little bit).
Jul 29, 2019, 2:46 pm
#1220
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Thanks - just nervous since I made the changes through the US-based AA Call Center and now my originally confirmed ORD-AUH space doesn't show up in any award searches. I don't want to hear from AA "Oh, EY refused the award booking and now your original seat is unavailable."
Jul 30, 2019, 9:56 am
#1222
Join Date: Apr 2014
Posts: 59
did u call the Australia call center or US?
I called Australia call center to get my tickets booked (MLE-AUH-LAX-PDX) on Sunday night and it is still in on request status even though the miles have been deducted. wondering if I should give a call!
Thanks
Jul 30, 2019, 1:17 pm
#1223
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
It's been less than two full days. I'd give it another day at least. No harm in calling, of course. It's always possible there's a problem, but three-four days is fairly typical.
Jul 30, 2019, 1:46 pm
#1224
Join Date: Apr 2014
Posts: 59
Jul 31, 2019, 4:46 am
#1225
Join Date: Aug 2010
Location: NYC / MIA / AMS
Programs: UA 1k
Posts: 500
Thanks for your reply
did u call the Australia call center or US?
I called Australia call center to get my tickets booked (MLE-AUH-LAX-PDX) on Sunday night and it is still in on request status even though the miles have been deducted. wondering if I should give a call!
Thanks
did u call the Australia call center or US?
I called Australia call center to get my tickets booked (MLE-AUH-LAX-PDX) on Sunday night and it is still in on request status even though the miles have been deducted. wondering if I should give a call!
Thanks
Jul 31, 2019, 10:06 am
#1226
Join Date: Apr 2014
Posts: 59
to provide an update myself, without calling, last night I received an email with ticketing info! so i didn't need to get worried
so it went from on request -> ticketed in about 48 hours
Jul 31, 2019, 1:01 pm
#1227
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
. But I understand -- we all get a bit anxious when we've booked something terrific until it's ticketed.
Aug 1, 2019, 2:54 am
#1228
Join Date: Jun 2007
Location: Sydney, NSW
Posts: 842
So, EY first availability will open in a few days time (LHR - SYD) - it would seem. I have 2 x J already.
Worth the $2k points buy vs. waiting for QR availability? This is for June next year (again, LHR-SYD).
QR (? availability) vs EY J (current)
EY F vs EY J vs QR J?
Leaning towards buying some points to go EY F --- just not sure whether the experience still justifies?
Worth the $2k points buy vs. waiting for QR availability? This is for June next year (again, LHR-SYD).
QR (? availability) vs EY J (current)
EY F vs EY J vs QR J?
Leaning towards buying some points to go EY F --- just not sure whether the experience still justifies?
Aug 1, 2019, 3:29 am
#1229
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
So, EY first availability will open in a few days time (LHR - SYD) - it would seem. I have 2 x J already.
Worth the $2k points buy vs. waiting for QR availability? This is for June next year (again, LHR-SYD).
QR (? availability) vs EY J (current)
EY F vs EY J vs QR J?
Leaning towards buying some points to go EY F --- just not sure whether the experience still justifies?
Worth the $2k points buy vs. waiting for QR availability? This is for June next year (again, LHR-SYD).
QR (? availability) vs EY J (current)
EY F vs EY J vs QR J?
Leaning towards buying some points to go EY F --- just not sure whether the experience still justifies?
Aug 11, 2019, 11:23 am
#1230
Join Date: Jan 2009
Location: right place, wrong time
Programs: UA Gold; HH Diamond; Hyatt Plat
Posts: 300
data point - the system sucks, but it does work:
4 x biz seats for next summer SEZ-AUH-IAD showing on AA and Etihad website. AA US phone line no help.
AA Australia office first tried to put me on a BA itinerary with LHR-IAD flights in Y; once I fed them the EY segments, they were able to grab and hold them no problem.
purchased tickets through AA US phone line just now - will report back when ticketed.
4 x biz seats for next summer SEZ-AUH-IAD showing on AA and Etihad website. AA US phone line no help.
AA Australia office first tried to put me on a BA itinerary with LHR-IAD flights in Y; once I fed them the EY segments, they were able to grab and hold them no problem.
purchased tickets through AA US phone line just now - will report back when ticketed.