Jan 14, 2016, 5:43 am
Last edit by: medellinfein
Booking Award Seats on EY / Etihad Airways Using AA / AAdvantage Miles
Also see: Earning AA Miles EQM / EQD / EQS on EY / Etihad (master thread)
This thread is about how to book Etihad / EY award seats using AA AAdvantage miles, and sharing success stories. This wiki is new, so anyone with 90/90 who wishes to add helpful information is, of course, urged to do so.
NOTE:AA has removed most EY and QR award access from aa.com due to a glitch booking these:
Please see the archived threads for previous experiences:
Also see: Earning AA Miles EQM / EQD / EQS on EY / Etihad (master thread)
This thread is about how to book Etihad / EY award seats using AA AAdvantage miles, and sharing success stories. This wiki is new, so anyone with 90/90 who wishes to add helpful information is, of course, urged to do so.
NOTE:AA has removed most EY and QR award access from aa.com due to a glitch booking these:
From One Mile at a Time (link)
Bottom Line
For the time being you’ll have to call American if you want to ticket AAdvantage awards on Etihad & Qatar that aren’t for travel to & from the US or Canada. It makes sense that American took these awards “offline,” and now it also makes sense why so many passengers have been having issues with checked bags on awards.
Bottom Line
For the time being you’ll have to call American if you want to ticket AAdvantage awards on Etihad & Qatar that aren’t for travel to & from the US or Canada. It makes sense that American took these awards “offline,” and now it also makes sense why so many passengers have been having issues with checked bags on awards.
- You can now search or book awards for travel on EY (Etihad) on www.aa.com.
- You can search award availability on EY's website. Look only for seats on flights operated by Etihad Airways that are labeled as "GuestSeats". You can also search on ExpertFlyer
- Note: You may see more availability if you search on EY's website using itineraries that do not originate in the US. In other words, to potentially see more availability on a USA-XYZ segment, search for XYZ-USA-XYZ. Expertflyer does not report this additional availability (if any), and US-based agents probably will not be able to see or book it (but see further below for Fiji).
- To expand on this point a bit, it seems that even if you only want to fly USA-AUH (or to other foreign destinations, since they route through AUH), due to an EY website quirk you need to search AUH-USA-AUH in order to find available USA-AUH routes.
- You no longer have to call AA to book them. You may need to request the AA agent to look up the inventory one segment at a time in order to find the inventory in their system. OR:
- It is often or even typically the case that for first and business class awards US agents cannot see the award space that you see on Etihad's site. Your best bet, then, is to call AA Australia (+61 2-9101-1948 ) then press 3 - or the New Zealand number (+64 09-308-4014) (actually South African contractor Mindpearl in Fiji) or Singapore (+65 6349-8444) as an alternative - what you need is the specific call center which is actually in Suva, Fiji (I believe it's our old South African agency friend Mindpearl) or, according to recent reports, in Trinidad (since there have been some reports that the Fiji center has closed). You can put the EY segments on hold so you can flesh out the award afterward and/or pay the fees in USD through the US call center, or simply buy it through non-US call center if you think you won't be making subsequent routing changes (such as adding AA connecting flights within the USA) that would incur fees. (NOTE: calls may get picked up by the local Brisbane office, or rerouted to Trinidad or the USA. As noted, there are reports that the Fiji call center has closed, but people have still been able to book some of the time, particularly if they reach the Trinidad center since that seems to be the call center that yields the greatest success in late 2017 and 2018 - with the big caveat that there are at least as many failures as successes in calling there, including repeatedly. To increase the chances of success, you may have to call several times, since for some reason a given customer service representative at a given time won't see availability even if it shows at the EY site, but another CSR at the same center may be able to do so even a few minutes later. It's conceivable that this difference is due to some CSRs knowing how to search for award availability better than others do, but that's simply a matter of speculation at this point.)
- Note: EY award holds only last 72 hours...irrespective of what AA reservation hold email states
- Booking connections via AUH / Abu Dabhi using one award is now allowed.
- Get both AA and EY reservation codes/numbers: Upon booking with AA, make sure to get the EY reservation number as well as that of AA from the AA CSR, as without the EY number it will be difficult or impossible to deal with EY, such as for checking or managing your reservation online. And of course, if there is another airline involved in the reservation as well (such as BA), get its reservation number.
- A handy EY route map is here: http://flights.etihad.com/routemap.
- The applicable AAdvantage miles award chart is the oneworld and partner airlines award chart.
- Award routing rules are in the wikipost of this thread.
- If you find EY inventory from your continent but not your city of choice, as usual you can include any other AAdvantage award airlines in order to complete the itinerary. E.g. LHR-xAUH-DEL-xAUH-CDG on EY connecting to CDG-LHR on BA.
- WARNING: While this trick is great for new bookings (especially if you have patience to get lucky for call to be routed to Fiji office), modifying booking on partner airlines is always risky especially when an overseas center is involved, Your original seats are immediately released and while new reservation is supposedly confirmed, it may actually not the case until ticket desk actually issues ticket after approval of the partner liaison. Weekend/Holidays/Time-Difference can delay issuance of ticket and if something goes wrong, there is always risk of being SOL. (Mistakes by agents are rare but not unheard of).
- SEAT ASSIGNMENTS: You cannot choose seats until after ticketing. Even then, the regular web site will not allow seat assignments to be made for AAdvantage award bookings. The mobile site (which can be reached with either a mobile or a desktop browser) may work in some cases. Calling EY to make seat assignments always works, as long as you can give them the EY record locator, and as long as AA has issued the ticket (which can take a few days, you will get e-mail). Call 1-877-690-0767, press 1 for English, then 2 for First/Business, then 2 for existing bookings, then they will tell you the call is ending - but it's not: they have added "press 1 to speak to an agent", so finally, press 1 to continue the call. After this, you should have someone on the line quickly to help you. They will ask you a series of questions such as "What class are you traveling in?" and "Where are you going?" Alternatively, you can choose your seats on the Etihad website and app by using the EY record locator to find your award itinerary.
- Availability: EY award availability using AA miles can be fairly good, including in business and first class - IF you get past the big, aforementioned challenge of actually booking award seats that the EY site shows as available but that AA agents have trouble finding. But it ebbs and flows quite a bit in at least two respects (in addition to the general rule that the further in advance you seek availability, the better, as well as reports that availability is easier to find from one to three weeks before a flight): 1) availability showing at the EY site and 2) even if availability shows at the EY site, the ability of non-US call centers (especially the "least bad" ones for finding availability, which might have been Fiji and might now be Trinidad) to find that availability. So if the EY site is not showing availability for a given day or week, and if you have flexibility, check other dates. And if availability seems to be particularly constrained across many dates, particularly if you are searching many months in advance, check again periodically to see if this has changed (or arrange an alert via ExpertFlyer, if it provides such a service for EY flights).
- "Baby-sit" your tickets: Though this advice could apply to many award bookings, EY's systems can be glitchy and the airline apparently is going through some financial challenges. So it makes sense to check online or via phone occasionally with EY to make sure everything remains in order, particularly if there have been even minor changes in things like your flight times. And if there seem to be problems, including with checking in online or other procedures, the EY forum here at FT can be a source of useful advice about whether or not those problems are worth worrying about.
- Itinerary: You can use https://www.virtuallythere.com/new/login.html to enter your EY record locator and last name to 1)display your complete itinerary 2)save a pdf 3)add to outlook/ical 4)view ticket # and different times the ticket has been reissued
- AA lounge access: If you book a premium cabin itinerary on EY with domestic connections on AA, you will not be able to access the Admiral's Club during your domestic layovers because EY is not a member of OW.
Please see the archived threads for previous experiences:
- How to: Use AA Miles to Book Award on Etihad / EY (Archive - 2015 and earlier)
- Success stories booking awards on Etihad using AA miles (Archive - 2015 and earlier)
- Booking AA Award travel on Etihad / EY - [2015-17 ARCHIVE]
Booking AA Award travel on Etihad / EY (master thread July 2017 onwards)
Jul 30, 2018, 11:54 pm
#556
Join Date: Apr 2005
Location: LAX
Programs: UA Silver, AA, WN, DL
Posts: 4,091
Apologies if this has been asked previously, but I noticed that EY website has award space on separate segments, but when looking as a single trip, it doesn't show up.
The wiki indicates that married segments may not be available, but it doesn't specify if AA is able to book it or not (maybe I'm not understanding it clearly).
Does this mean AA will not be able to book either and will require 2 awards? Or is there a way to have them book it as a single award?
Thanks.
EDIT: Looks like this was a similar question and the answer is that it needs to be available on EY website for AA to book the 2 segments as one award flight:
https://www.flyertalk.com/forum/29915660-post1249.html
The wiki indicates that married segments may not be available, but it doesn't specify if AA is able to book it or not (maybe I'm not understanding it clearly).
Does this mean AA will not be able to book either and will require 2 awards? Or is there a way to have them book it as a single award?
Thanks.
EDIT: Looks like this was a similar question and the answer is that it needs to be available on EY website for AA to book the 2 segments as one award flight:
https://www.flyertalk.com/forum/29915660-post1249.html
Last edited by luv2ctheworld; Jul 31, 2018 at 12:05 am
Jul 31, 2018, 3:06 pm
#557
Join Date: Jul 2018
Posts: 2
Award Travel Help
I have over 500,000 miles on AA and I want to take the family (3) to Australia. Not a lot of luck taking to AA. I want to take them First Class as out big one time family trip. Any advice would be great. I am open to different types of routings as long as we get there. Thanks!
Jul 31, 2018, 3:24 pm
#558
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,624
I have over 500,000 miles on AA and I want to take the family (3) to Australia. Not a lot of luck taking to AA. I want to take them First Class as out big one time family trip. Any advice would be great. I am open to different types of routings as long as we get there. Thanks!
Jul 31, 2018, 3:43 pm
#560
Join Date: Jul 2015
Location: MIA
Posts: 498
I have over 500,000 miles on AA and I want to take the family (3) to Australia. Not a lot of luck taking to AA. I want to take them First Class as out big one time family trip. Any advice would be great. I am open to different types of routings as long as we get there. Thanks!
That being said take a look at EY. The IAD-AUH-Australia would be a cool option but it would be 430k r/t in First per person. 300 r/t in Business per person
Aug 1, 2018, 8:41 am
#563
Join Date: Jan 2014
Location: Here
Programs: SQ, QR, CX, AA, UA
Posts: 133
We just made a similar connection last week. Our layover at JFK was closer to your current 3 hours, so we went to the DL lounge at around gate B31 in T4 to shower and relax for awhile before going to T8 to catch our connecting AA flight. From the time we left the DL lounge (which is a pretty long way out there in T4) to the time we reached gate 36 in T8 was 40 minutes - at least 10 min of which was spent at the ticket counter in T8 getting our boarding passes re-printed w/Pre-check on them (stupid, I know, but I hate taking all my crap out/off). So we could have made it reliably in 30 min.
Also, for those that have transited JFK like this, was your baggage checked all the way through to SFO or did you have to claim and re-check the bags at JFK?
Aug 1, 2018, 4:52 pm
#564
Join Date: Apr 2005
Location: LAX
Programs: UA Silver, AA, WN, DL
Posts: 4,091
We just ticketed ...AUH > JFK > SFO. Flying EY award to JFK, connecting to AA for flight to SFO. It's our first trip through JFK. Reportedly some airlines have an airside bus for transfers between terminals, but from the above it sounds like for our itin it's not possible to change terminals airside, and we'll have to come out, take the airtrain, then clear security to get into T8. Is that correct?
Also, for those that have transited JFK like this, was your baggage checked all the way through to SFO or did you have to claim and re-check the bags at JFK?
Also, for those that have transited JFK like this, was your baggage checked all the way through to SFO or did you have to claim and re-check the bags at JFK?
Aug 1, 2018, 6:57 pm
#565
Join Date: Jan 2014
Location: Here
Programs: SQ, QR, CX, AA, UA
Posts: 133
JFK-SFO is economy, "main cabin extra." No award space available [edit] on our specific travel date and flight. The EY segments are in business on AA award. It's one PNR for the whole trip, but JFK-SFO is a separate ticket, with the same PNR. AA says that EY will be able to check the baggage all the way through.
Last edited by HariOm; Aug 1, 2018 at 8:55 pm Reason: clarification
Aug 1, 2018, 7:35 pm
#566
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,675
There's not "no" award space. I just did a search for the next week, and there are seats JFK-SFO in First on Friday 8/3 (7 a.m., 4:15 p.m., and 2 on the 8 p.m.) and Tuesday 8/7 (1 on the 7 a.m., 2 on each of the other 4 flights).
Aug 1, 2018, 10:12 pm
#567
Join Date: Jul 2015
Location: MIA
Posts: 498
I have over 500,000 miles on AA and I want to take the family (3) to Australia. Not a lot of luck taking to AA. I want to take them First Class as out big one time family trip. Any advice would be great. I am open to different types of routings as long as we get there. Thanks!
Aug 1, 2018, 10:37 pm
#568
Join Date: Jul 2016
Posts: 152
JFK-SFO is economy, "main cabin extra." No award space available [edit] on our specific travel date and flight. The EY segments are in business on AA award. It's one PNR for the whole trip, but JFK-SFO is a separate ticket, with the same PNR. AA says that EY will be able to check the baggage all the way through.
Last edited by laagima; Aug 1, 2018 at 10:43 pm Reason: forgot that you are ex-AUH which has US customs right there, I think
Aug 4, 2018, 12:10 am
#569
Join Date: Aug 2013
Posts: 15
So, with the new "pay for your seat" on an economy flight with Etihad -- I actually tried to do that, both on the mobile site, the mobile app and calling in the phone agent (Etihad agent). However, the agent said that since we booked with American miles we weren't eligible to reserve a seat?
Does anyone have experience with this? Is this true? That would mean we can only hope to reserve seats 24hr before departure.
Does anyone have experience with this? Is this true? That would mean we can only hope to reserve seats 24hr before departure.
Aug 4, 2018, 5:47 pm
#570
Join Date: Oct 2010
Programs: Hyatt Globalist
Posts: 405
Just booked AUH-NRT in J for the end of year. Spent 15 minutes with the Aus call center and no issues. Confirmed seats via the mobile site.
2 J tix for 150k miles (10% refund with AA card) and pretty pleased with it. Still good value in J/F for Middle East to Europe/ all of Asia
2 J tix for 150k miles (10% refund with AA card) and pretty pleased with it. Still good value in J/F for Middle East to Europe/ all of Asia