AA: site stuck in loop and won't book
Nov 13, 2015 | 11:56 pm
#1
Original Poster
Join Date: Sep 2014
Location: Phoenix, AZ USA
Programs: AA EXP, Omni Plat, Hilton Silver, National Executive, Kimpton tier 2, Hyatt Plat
Posts: 34
AA: site stuck in loop and won't book
Is anyone having trouble booking on AA.com after clicking through from Googleflights?
It lets me get as far as clicking "continue" to choose seats and an error pops up saying that the prices have changed (naturally they are up by $90). Still a flight I need, so I resolved to pay more and click "continue" again.
Then, the original price comes up (again with the error notice that the prices have changed... again?).
I did this toggle back and forth by clicking "continue" multiple times. I am in flight booking purgatory of some sort. Anyone know what is going and, more importantly, how to get past this point in the booking? Argh!
Here is what I am trying to book in order to "stretch" a short trip to Miami for added miles. (Note: I know I can do it cheaper. Miles are my only concern at this point)
Doh! Link didn't paste. Trying again. http://goo.gl/flights/p0eN
Orbitz says there are no flights of any sort on American??
It lets me get as far as clicking "continue" to choose seats and an error pops up saying that the prices have changed (naturally they are up by $90). Still a flight I need, so I resolved to pay more and click "continue" again.
Then, the original price comes up (again with the error notice that the prices have changed... again?).
I did this toggle back and forth by clicking "continue" multiple times. I am in flight booking purgatory of some sort. Anyone know what is going and, more importantly, how to get past this point in the booking? Argh!
Here is what I am trying to book in order to "stretch" a short trip to Miami for added miles. (Note: I know I can do it cheaper. Miles are my only concern at this point)
Doh! Link didn't paste. Trying again. http://goo.gl/flights/p0eN
Orbitz says there are no flights of any sort on American??
Last edited by Pat89339; Nov 14, 2015 at 9:26 am Reason: Consecutive posts
Nov 14, 2015 | 2:08 am
#3
Join Date: Dec 2010
Location: BOS/BTV
Programs: Delta Plat, former AA EXP, AS Gold, SPG Gold, IHG Plat.
Posts: 659
Is anyone having trouble booking on AA.com after clicking through from Googleflights? It lets me get as far as clicking "continue" to choose seats and an error pops up saying that the prices have changed (naturally they are up by $90). Still a flight I need, so I resolved to pay more and click "continue" again. Then, the original price comes up (again with the error notice that the prices have changed... again?). I did this toggle back and forth by clicking "continue" multiple times. I am in flight booking purgatory of some sort. Anyone know what is going and, more importantly, how to get past this point in the booking? Argh!
Workarounds: sometimes the itinerary will worrk on different dates (I presume this indicaates some fare buckets in the original itinerary are sold out). Or you can try booking on one of the OTAs like Orbitz. Itinerary MAY be bookable there, at least sometimes.
I have called AA reservations when this bug occurs and the fare seems legitimate (i.e. NOT a mistake fare). Typically the agent is not able to book the itinerary either, or cannot see it at all. Also have called AA's web support; typically they may be able to duplicate the error, but then tell me it is not a legitimate fare.
Nov 14, 2015 | 9:29 am
#4
Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist
Join Date: Jan 2004
Location: The City/Honolulu
Programs: UA 3MM; Hyatt Glob*****; Hilton Diamond
Posts: 14,491
Please follow this discussion in the AA forum. I will be moving it shortly.
Pat89339, Moderator
Mileage Run Forum
Pat89339, Moderator
Mileage Run Forum
Nov 14, 2015 | 6:58 pm
#5
Join Date: Jun 2008
Location: Everywhere you wanna be
Programs: AA EP | UA 1K
Posts: 1,657
This is due to a glitch in the way sabre is displaying fares. What happens is you are viewing a (usually cheap) fare that is no longer available for booking, but the search results for some reason are not refreshing so you are still able to select it for booking.