Barbados to Chicago Day of Travel Hell
Nov 12, 2015, 5:45 am
#16
Join Date: Mar 2015
Programs: AA EXP, Hilton Diamond
Posts: 394
I would have left
When I heard the FA tell the other passengers to leave...I've done that, explore to see what's better.
Also, tweet American while on the plane as well as see what connections you can make from the plane if you do get stuck with a delay.
It's all about being an informed consumer.
We had a three hour delay into Dus which made us miss our connection thereby missing our train. Found an AA manager and made everything perfect because we knew our options.
Also, tweet American while on the plane as well as see what connections you can make from the plane if you do get stuck with a delay.
It's all about being an informed consumer.
We had a three hour delay into Dus which made us miss our connection thereby missing our train. Found an AA manager and made everything perfect because we knew our options.
Nov 12, 2015, 7:49 am
#17
Original Poster
Join Date: Jun 2006
Location: Chicago, Kailua-Kona, Cairns
Programs: UA 1K >2MM, IC Plat, Hilton Diamond, Marriott Gold
Posts: 740
Let me guess - you decided to fly AA instead of UA because:
1. Cheap fare
2. UA does not give air miles on discounted fares
3. Your AA credit card bennies include free baggage
After whining about a 2 hour delay, mediocre economy service, in an attempt to receive some extra miles, you will book your next trip on the lowest cost carrier, complain about mediocre service.
Sound about right?
1. Cheap fare
2. UA does not give air miles on discounted fares
3. Your AA credit card bennies include free baggage
After whining about a 2 hour delay, mediocre economy service, in an attempt to receive some extra miles, you will book your next trip on the lowest cost carrier, complain about mediocre service.
Sound about right?
Nov 12, 2015, 7:51 am
#18
FlyerTalk Evangelist
Join Date: May 2012
Location: MCO
Programs: AA, B6, DL, EK, EY, QR, SQ, UA, Amex Plat, Marriott Tit, HHonors Gold
Posts: 12,809
I used to fly on AA to the Caribbean monthly. This is not only very typical of AA, it's very typical of Caribbean out-stations as well. Customer service, urgency, and communication are not strong components of the AA product in general, but when you're dealing with a ground staff running on "island time" it really makes things twice as bad.
The other issue is that when equipment goes tech at these out-stations, it can be a loooooong time before it starts working again (if it ever does). Anyone remember the A300s towards the end of their service at AA? Those things would go tech 60% of the time or more. In the last 5 years I knew an A300 meant book an extra hotel night.
OP, welcome to AA. They'll throw a few miles your way and continue on with these same practices which have been in place for 30 years. Nothing anyone can do about it.
The other issue is that when equipment goes tech at these out-stations, it can be a loooooong time before it starts working again (if it ever does). Anyone remember the A300s towards the end of their service at AA? Those things would go tech 60% of the time or more. In the last 5 years I knew an A300 meant book an extra hotel night.
OP, welcome to AA. They'll throw a few miles your way and continue on with these same practices which have been in place for 30 years. Nothing anyone can do about it.