Jun 11, 2015, 5:30 pm
Last edit by: JDiver
"One system. One code." Target: Effective Saturday, October 17, 2015.
AA and US Computer Reservations and Passenger Services Systems Merge 18 Jul - 16 Oct 2015
US Shares data moved to AA Sabre (with the QIK overlay used by US) in 3 month "draindown" process.
LAA - LUS fora move to "Combined" forum occurs 17-18 October.
US Shares data moved to AA Sabre (with the QIK overlay used by US) in 3 month "draindown" process.
LAA - LUS fora move to "Combined" forum occurs 17-18 October.
NOTE: This thread is now archived. For the current thread, please see AA -US CRS & PSS and Brand Merger 17 Oct 2015 - Issues, Q & A, Etc.
OCTOBER 17 2015 CHANGES: The AA front page now links to nhttps://www.aa.com/i18n/aboutUs/arriving.jsp, which lists changes on October 17 at BOS, DCA, SFO.
BOS: Special notice Link
Beginning October 17, we’ll only operate out of Terminal B. There will be 3 check-in locations, marked outside by gate number.
Beginning October 17, we’ll only operate out of Terminal B. There will be 3 check-in locations, marked outside by gate number.
DCA: Special notice Link
Beginning October 17, we’ll operate out of Terminals B and C. American Shuttle flights and ticket counters will move to Terminal B, as well as ticket counters for Priority. Ticket counters for Main Cabin will be in Terminal C.
Beginning October 17, we’ll operate out of Terminals B and C. American Shuttle flights and ticket counters will move to Terminal B, as well as ticket counters for Priority. Ticket counters for Main Cabin will be in Terminal C.
SFO: Special notice Link
We operate out of Terminals 1 and 2. Ticket counters are only available in Terminal 2..
We operate out of Terminals 1 and 2. Ticket counters are only available in Terminal 2..
Note: "Just the facts: changes and issues occurring 17 Oct 2015" and "Drain down" (Shares -> Sabre merger) discrepancies, errors, bugs etc. for issues, troubles, etc. have been merged into this thread.
Executive summary:
- All flights will be changed to AA, reservations and bookings controls to Sabre and aa.com for flights effective 17 October.
- All US Shares data will move to AA Sabre by 17 Oct; the QIK interface used with Shares will be added to Sabre.
- On Saturday, 17 October., AA will have 20% higher than normal staffing to assist.
- On Saturday, 17 October., AA will reduce by 200 flights for that day.
- All policies going forward will be Legacy American Airlines, unless otherwise modified. US Airways policies will no longer apply.
- Full rebranding (other than aircraft reprinting, which will proceed well into 2016 at least) will be carried out by October 17 - all flight coding, kiosk and ticket counter, lounge (previously completed), etc. will be done.
- The US Airways brand will cease to exist 17 October 2015.
NOTE: Reverse chronological order.
23 Sep 2015: Latest in Sabre dated 9/23 (c/o skunker, post #392)
Obviously this is aimed at TAs, but if you have tickets issued by a TA you might want to check that they have be reissued correctly
This FAQ should be viewable by all: http://www.aasaleslink.com/servlet/s...0PE000000L05GR see skunker, below.
17 Sep: 30 days away, and all flights show as AA after 16 Oct - online meal ordering on aa.com works for US flights now coded AA flights.
Sep 15 2015: AA has adopted US' baggage tracking system (SITA World Tracer system here). Better tracking, but you MUST file your claim at the airport now; calling won't do.
From JonNYC, 19 Jul 2015 (post #175):
From JonNYC 10 July 2015 (post #103):
http://viewfromthewing.boardingarea....next-saturday/
Chicago Tribune, 14 Oct 2015, c/o XLR26 (post #410):
From an article in today's Chicago Tribune:
American Airlines officials say they have spared no expense to decrease the chances the airline will have trouble Saturday but can't guarantee complete success. Here's what American has done so far:
Full article: link (May need to Google the headline to avoid the paywall.)
From an article in today's Chicago Tribune:
American Airlines officials say they have spared no expense to decrease the chances the airline will have trouble Saturday but can't guarantee complete success. Here's what American has done so far:
- It switched to the larger airline's reservation system, which requires moving less data and less retraining of employees.
- In July, it began draining US Airways reservations from the system, leaving fewer records to migrate, just 4 percent of all reservations.
- American did six full-scale tests of the migration with 5 million mock plane reservations.
- Staffing levels at airports will be increased 20 percent Saturday.
- American's flight schedule Saturday has been reduced by some 200 flights.
- Airport agents and reservation agents had extra training.
- USAirways.com will automatically redirect to AA.com on Saturday, and the US Airways mobile app will be disabled.
Full article: link (May need to Google the headline to avoid the paywall.)
An important message from American Global Sales
In preparation for moving all US Airways flights to the Sabre reservation system, American Global Sales encourages you to process any remaining merger schedule changes and reissue tickets on the original ticket stock no later than October 1, 2015. This will ensure you maintain control of these tickets.
After October 1, American may reissue any tickets you haven't processed to ensure all customers are ready for travel on or after October 17. On that day, Sabre will serve as the single reservation system and all flights will use the American Airlines code.
In preparation for moving all US Airways flights to the Sabre reservation system, American Global Sales encourages you to process any remaining merger schedule changes and reissue tickets on the original ticket stock no later than October 1, 2015. This will ensure you maintain control of these tickets.
After October 1, American may reissue any tickets you haven't processed to ensure all customers are ready for travel on or after October 17. On that day, Sabre will serve as the single reservation system and all flights will use the American Airlines code.
This FAQ should be viewable by all: http://www.aasaleslink.com/servlet/s...0PE000000L05GR see skunker, below.
17 Sep: 30 days away, and all flights show as AA after 16 Oct - online meal ordering on aa.com works for US flights now coded AA flights.
Sep 15 2015: AA has adopted US' baggage tracking system (SITA World Tracer system here). Better tracking, but you MUST file your claim at the airport now; calling won't do.
From JonNYC, 19 Jul 2015 (post #175):
http://viewfromthewing.boardingarea....next-saturday/
American begins the process of moving US Airways flights and reservations over to become American Airlines flights and reservations. It’s a 90 day process, so October 17 there will no longer be US Airways flights.
Starting next weekend, US Airways flights October 17 onward will be moved over to American’s reservation system. Attempts to book flights 17 Oct or later are referred to aa.com.
Starting next weekend, US Airways flights October 17 onward will be moved over to American’s reservation system. Attempts to book flights 17 Oct or later are referred to aa.com.
From swag: The farewell flight for US Airways will be a red-eye — Flight 434 is scheduled to leave San Francisco around 10 p.m. and land in Philadelphia after 6 a.m. on Oct. 18.
http://news.yahoo.com/last-flight-us...--finance.html
BUT in light of what AA says, might it be 16 October?
http://news.yahoo.com/last-flight-us...--finance.html
BUT in light of what AA says, might it be 16 October?
AA partial statement 10 Jul 2015:
Scheduled on a US Airways flight departing on or after October 17? Here's what to keep in mind:
Scheduled on a US Airways flight departing on or after October 17? Here's what to keep in mind:
- Once your flight becomes an American flight, we'll send you an email with your itinerary and new record locator. Look for the subject line: "An important update to your reservation." If you booked through a travel agent, you can view your reservation on aa.com as early as July 20.
- Upgrades on domestic flights will be auto-requested if everyone in your reservation is eligible for a complimentary upgrade. If everyone isn't eligible, you'll need to manually request the upgrade.
- Upgrades for a companion traveling on the same flight will need to be requested using 500-mile upgrades. If you want to upgrade a companion, make sure you request it.
- You can request upgrades on aa.com, by calling reservations or your travel agent, or at the airport on the day of travel.
- As always, you can get alerts for all of your flights by signing up for BeNotified. And, you can download the American Airlines app for a more personalized mobile experience and quick access to all of your flight information.
(11 Jun 2015) Just noticed this in Sabre
We have been working with American Airlines since they announced the process of transitioning the US Airways reservations from Shares to Sabre. We would like to provide you with the following update:
This will begin with a merger schedule change process as early as July 2015, which will convert all US Airways flights from about 90 days out and beyond to American flights. As a result, you will notice these existing PNRs with US segments will be updated to reflect this change and will appear as AA segments. American currently is conducting various tests and business readiness assessments and will identify specific dates once these activities are complete.
This will begin with a merger schedule change process as early as July 2015, which will convert all US Airways flights from about 90 days out and beyond to American flights. As a result, you will notice these existing PNRs with US segments will be updated to reflect this change and will appear as AA segments. American currently is conducting various tests and business readiness assessments and will identify specific dates once these activities are complete.
WSJ 12 May 2015: American Airlines Group Inc. plans this summer to meld key computer systems from the two carriers that combined in its merger 17 months ago, as it works toward eliminating the US Airways brand by the end of this year.
The company said in a letter to ticket sellers on Tuesday that it would begin the transition as early as July, with the final so-called cutover happening 90 days later, when flights with the US Airways brand will end. That milestone would signal the company is finished with the biggest parts of the integration kicked off by the December 2013 merger between the former American and US Airways to form the world’s biggest airline.
The company said in a letter to ticket sellers on Tuesday that it would begin the transition as early as July, with the final so-called cutover happening 90 days later, when flights with the US Airways brand will end. That milestone would signal the company is finished with the biggest parts of the integration kicked off by the December 2013 merger between the former American and US Airways to form the world’s biggest airline.
"Drain down" from AA : The transition period of ninety days is being called a "drain down", according to IT Chief Maya Lieberman, who said the benefit of the AA - US merger is that AA has learned from the other (NW - DL, UA - CO) mergers - albeit once the process has begun, there can be no turning back. The "drain down" period will lead to no US flights existing after the 90th day; all sites, kiosks, flights, passenger service lines etc. will be branded American Airlines. Those attempting booking flights during this 90 day period for US flights beyond the 90 day transition period will be redirected to booking AA flights on aa.com.
This is being referred to as "One system. One code."
This is being referred to as "One system. One code."
See articles:
- Wall Street Journal article: http://www.wsj.com/articles/american...mer-1431453601
- Ft. Worth Business Press: http://www.fwbusinesspress.com/news/...d471717ed.html
- Los Angeles Times: http://www.latimes.com/business/la-f...512-story.html
- Bloomberg: http://www.bloomberg.com/news/articl...ation-meltdown
- San Diego Union-Tribune: http://www.utsandiego.com/news/2015/...ing-this-fall/
There are a lot of details that could change in a PNR, but this is probably the most important:
•Seat Assignments – All US seats previously assigned will be re-accommodated as the same seat number on the AA flight
Suggestion: For your comfort, ease of upgrades and miles posting, do not book codeshares. At some point soon, you won't be allowed to book US flights for October 17 or later.
When it's over, all upgrades and other policies will follow the current AA AAdvantage system; the vestiges of the US upgrade system, move up, etc. will be gone.
[/COLOR]
ARCHIVE: AA - US Reservations Merger 18 Jul - 16 Oct; US code / brand end 17 Oct 2015
Jul 19, 2015, 2:43 pm
#226
Join Date: Jun 2012
Location: AUS, GVA, and in between
Programs: AA EXP
Posts: 178
Thanksgiving itinerary correctly swapped from US to AA codes, all seat assignments intact. Was able to call and waitlist for SWU PHL-DUB (couldn't have done under US code). All in all, looks like it went well.
Jul 19, 2015, 2:45 pm
#227
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Jul 19, 2015, 2:52 pm
#228
Join Date: May 2008
Location: NYC
Programs: DL PM; UA 1K; AA 1MM
Posts: 4,552
Slight clarification: you are correct that the seating layout differences will be the key to distinguishing pmAA aircraft vs pmUS aircraft. However, some rows on pmUS aircraft are being designated as MCE (looks like the bulkhead and exit rows). The easiest way to distinguish two-class pmAA vs pmUS 321s will be row numbers: pmUS coach starts with Row 5, pmAA coach starts with Row 8.
Jul 19, 2015, 3:02 pm
#229
Join Date: Apr 2005
Location: Wherever the lounge is
Posts: 145
USAir shows the flight Cancelled. I called American and they tell me my flight was cancelled and was never ticketed. WRONG. I told the agent I had ticket numbers and I gave them to her, and she told met they were not US numbers. So she looked, she sees me booked on the flights, with a different AA number than before, and she says it has been ticketed and there are ticket numbers.
HOWEVER, when I go to AA site and put in the confirmation code the AA agent gave me, it won't pull up. I am going to wait another day and try again. If I get nothing, I will try to talk to an AA agent when I get to the airport later this week.
Jul 19, 2015, 5:38 pm
#230
Join Date: Apr 2005
Location: Wherever the lounge is
Posts: 145
Just an update: I just logged on to my AAdvantage account and clicked on "my reservations." THe December trip PHL-CDG was listed, along with the new locator number and it was listed as "ticketed". When I clicked "select" the next page said "We are unable to display this reservation. IT will be removed from your list of reservations."
I am taking from this that the migration of this reservation into the American system is in progress. This is more than I was able to see 12 hours ago. Baby steps ...
I am taking from this that the migration of this reservation into the American system is in progress. This is more than I was able to see 12 hours ago. Baby steps ...
Jul 19, 2015, 6:17 pm
#231
Join Date: Jun 2000
Location: JFK > LGA >> EWR
Programs: AA EXP 1.2mm, Kimpton IC, Starwood Gold, Marriott Gold
Posts: 2,180
Jul 19, 2015, 6:38 pm
#232
Original Poster
Join Date: Dec 2014
Location: Alexandria, Longboat Key
Programs: UA Gold Marriott Gold Choice Gold Wyndham Platinum IHG Platinum Avis President's Club Amtrak Select
Posts: 2,286
Jul 19, 2015, 7:06 pm
#233
Join Date: Feb 2000
Posts: 6,553
will 037 etix for post Oct 17 travel be reissued onto 001 stock?
Jul 19, 2015, 8:07 pm
#234
Join Date: Sep 2010
Location: DCA
Programs: AA Plat, Bonvoy Gold
Posts: 425
Just an update: I just logged on to my AAdvantage account and clicked on "my reservations." THe December trip PHL-CDG was listed, along with the new locator number and it was listed as "ticketed". When I clicked "select" the next page said "We are unable to display this reservation. IT will be removed from your list of reservations."
I am taking from this that the migration of this reservation into the American system is in progress. This is more than I was able to see 12 hours ago. Baby steps ...
I am taking from this that the migration of this reservation into the American system is in progress. This is more than I was able to see 12 hours ago. Baby steps ...
We are experiencing technical difficulties and are unable to display your reservation at this time.
Please try again."
Has anyone with transatlantic flights booked on US been able to see their reservations on AA.com after the merge?
Jul 19, 2015, 8:32 pm
#235
Join Date: Aug 2012
Programs: US, HH
Posts: 895
The good news is that I was able to call in and get the one flight waitlisted for a SWU.
Jul 19, 2015, 8:33 pm
#236
Join Date: May 2008
Location: NYC
Programs: DL PM; UA 1K; AA 1MM
Posts: 4,552
My understanding is that any reservations on US flight for post-10/17 were reissued on 001 stock this weekend. I guess there is the possibility that pmAA flight operated by pmAA were ticketed previously on 037 stock. Not sure if those have no reissued as well?
Jul 19, 2015, 10:19 pm
#237
Join Date: Oct 2010
Location: San Diego, Ca
Programs: AA 2MM LT PLT; AS MVP Gold75k; HHonors Diamond; IHG PLT
Posts: 3,519
Jul 20, 2015, 12:42 am
#238
Join Date: Jul 2015
Posts: 88
Either you have some left over from when you were GLD or PLT and earned them, or you buy some for cash (or for miles, at an unfavorable rate).
(Or your companion is GLD/PLT and you use their upgrades to pay for the companion upgrade. This sometimes works and sometimes doesn't.)
(Or your companion is GLD/PLT and you use their upgrades to pay for the companion upgrade. This sometimes works and sometimes doesn't.)
. You'd think EXP would afford better service and benefits than PLT/GLD.
Jul 20, 2015, 7:33 am
#239
Suspended
Join Date: Mar 2001
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Posts: 27,730
Jul 20, 2015, 8:51 am
#240
Join Date: Aug 2011
Location: St. Louis, MO, USA
Programs: AA PPro, Mariott Gold Elite, Lowly kettle across every other loyalty program.
Posts: 778
Right now, it appears that flights connecting through ex-US hubs aren't being constructed as a through ticket. Still some bugs to iron out with booking flights, but it seems that the transition of existing post-10/17 reservations went well.