Apr 1, 2016, 1:44 pm
Last edit by: Prospero
AA and ExpertFlyer Issues, Questions
Please keep this thread strictly related to AA and ExpertFlyer
For general questions about ExpertFlyer, please use ExpertFlyer.com Help Desk thread
If you are an ExpertFlyer customer or have questions about the product, you may email customercare <at> expertflyer.com, or you can mention <at>ExpertFlyer Voice, the EF representative on FT.
NOTE: This wikipost is locked
Please keep this thread strictly related to AA and ExpertFlyer
For general questions about ExpertFlyer, please use ExpertFlyer.com Help Desk thread
If you are an ExpertFlyer customer or have questions about the product, you may email customercare <at> expertflyer.com, or you can mention <at>ExpertFlyer Voice, the EF representative on FT.
NOTE: This wikipost is locked
AA and ExpertFlyer "Expert Flyer" issues, questions (master thread)
Oct 21, 2017, 6:05 pm
#121
Join Date: Jul 2009
Location: NYC
Programs: AA EXP
Posts: 1,372
Curious situation...I am waitlisted for a SWU on 10/23 for AA 95 MAD-JFK.
Been checking EF obsessively, and it currently shows C2...and also J5. When I called in to the EXP desk to process it, he said there was no C availability showing, and that he wasn't seeing any seats for sale.
Any clues? Maybe just call again?
UPDATE: I just sent a message to the Twitter team, EF went to C1 about 10 minutes later, and my upgrade is being processed. Maybe the agent was just looking at the wrong day? Very strange, as I have ALWAYS has EF be completely accurate.
Been checking EF obsessively, and it currently shows C2...and also J5. When I called in to the EXP desk to process it, he said there was no C availability showing, and that he wasn't seeing any seats for sale.
Any clues? Maybe just call again?
UPDATE: I just sent a message to the Twitter team, EF went to C1 about 10 minutes later, and my upgrade is being processed. Maybe the agent was just looking at the wrong day? Very strange, as I have ALWAYS has EF be completely accurate.
Oct 21, 2017, 7:12 pm
#122
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Curious situation...I am waitlisted for a SWU on 10/23 for AA 95 MAD-JFK.
Been checking EF obsessively, and it currently shows C2...and also J5. When I called in to the EXP desk to process it, he said there was no C availability showing, and that he wasn't seeing any seats for sale.
Any clues? Maybe just call again?
UPDATE: I just sent a message to the Twitter team, EF went to C1 about 10 minutes later, and my upgrade is being processed. Maybe the agent was just looking at the wrong day? Very strange, as I have ALWAYS has EF be completely accurate.
Been checking EF obsessively, and it currently shows C2...and also J5. When I called in to the EXP desk to process it, he said there was no C availability showing, and that he wasn't seeing any seats for sale.
Any clues? Maybe just call again?
UPDATE: I just sent a message to the Twitter team, EF went to C1 about 10 minutes later, and my upgrade is being processed. Maybe the agent was just looking at the wrong day? Very strange, as I have ALWAYS has EF be completely accurate.
Nov 20, 2017, 3:19 pm
#123
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
Could anyone do me a favor and look up a flight for same-day change/E inventory? I'm trying to get away with keeping my subscription inactive until January.
I'm trying to see if flight AA3528 SHV-DFW has any E/same-day change inventory on Wednesday, November 22.
Thank you
I'm trying to see if flight AA3528 SHV-DFW has any E/same-day change inventory on Wednesday, November 22.
Thank you
Nov 20, 2017, 4:46 pm
#124
Join Date: Oct 2015
Posts: 16
Help on expert flyer on AA piecing together an itineary?
So I've been trying to piece together a south east asia itinerary ORD- NRT - BKK - ORD. I have the first leg in business class on American to NRT but can't find a route home. I have it on hold and have alerts set for expert flyer for possible routes home. Is it best to piece together a itinerary and for me to just book the outbound and hope for a inbound itinerary to open up? I have a lot of points on UA as well and a bunch of citi thank you points and Amex MR. Anyone have any good advice?
Nov 20, 2017, 7:14 pm
#125
Join Date: Feb 2005
Location: PHL
Programs: AA EXP MM, HHonors Lifetime Diamond, Marriott Lifetime Ti, UA Silver
Posts: 5,037
Could anyone do me a favor and look up a flight for same-day change/E inventory? I'm trying to get away with keeping my subscription inactive until January.
I'm trying to see if flight AA3528 SHV-DFW has any E/same-day change inventory on Wednesday, November 22.
Thank you
I'm trying to see if flight AA3528 SHV-DFW has any E/same-day change inventory on Wednesday, November 22.
Thank you
Jan 31, 2018, 9:43 am
#126
Join Date: Apr 2014
Location: Miami
Posts: 138
Fare Class Discrepancy on ExpertFlyer
Hoping someone with a bit more experience can help me out here. I'm looking to book 2 tickets Miami to Gainesville on AA for Feb-9 returning Feb-11 (includes a sat night stay). ExpertFlyer shows the below:
Departure: Y7 B7 H7 K7 M7 L7 G7 V7 S7 N7 Q7 O7 E3
Return: Y7 B7 H7 K7 M7 L7 G7 V7 S7 N7 Q7 O7 E6
Yet when I try to ticket on AA, the lowest fare class I'm able to book into is G. I do not want E, but would love to book O as I'm sure it's cheaper than the $357 G fare it's putting me into.
Thanks!
Departure: Y7 B7 H7 K7 M7 L7 G7 V7 S7 N7 Q7 O7 E3
Return: Y7 B7 H7 K7 M7 L7 G7 V7 S7 N7 Q7 O7 E6
Yet when I try to ticket on AA, the lowest fare class I'm able to book into is G. I do not want E, but would love to book O as I'm sure it's cheaper than the $357 G fare it's putting me into.
Thanks!
Jan 31, 2018, 10:04 am
#127
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,315
When I look at the fares within expertflyer, it doesn't list V,S,N,Q,O or E. I thought it might be because you are within 14 days, so I looked at 2/15, and same result. Those fare classes show on EF, but when you look at the list of fares, they aren't there.
Maybe they haven't filed fares for those classes? Good question in any case.
Maybe they haven't filed fares for those classes? Good question in any case.
Jan 31, 2018, 10:10 am
#128
Join Date: Apr 2014
Location: Miami
Posts: 138
When I look at the fares within expertflyer, it doesn't list V,S,N,Q,O or E. I thought it might be because you are within 14 days, so I looked at 2/15, and same result. Those fare classes show on EF, but when you look at the list of fares, they aren't there.
Maybe they haven't filed fares for those classes? Good question in any case.
Maybe they haven't filed fares for those classes? Good question in any case.
Jan 31, 2018, 10:11 am
#129
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,077
Use Fare Information on EF and you'll see why. The only other fare that is available for sale on that route is S fare, and those fares have 21 day advance purchase requirement. When you use Fare Information feature of EF enter your travel dates and you'll see S fares do not show up. Then Refine your search and check the Show Fares for All Travel Dates box and the S fares will show up with the 21 APR noted. There are not published fares for the other inventories.
If you check fares for connections, for example DCA-GNV, then you will see published fares for many of the inventories missing for the non-stop MIA-GNV fares.
If you check fares for connections, for example DCA-GNV, then you will see published fares for many of the inventories missing for the non-stop MIA-GNV fares.
Last edited by aaupgrade; Jan 31, 2018 at 10:17 am
Jan 31, 2018, 10:11 am
#130
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,483
Hoping someone with a bit more experience can help me out here. I'm looking to book 2 tickets Miami to Gainesville on AA for Feb-9 returning Feb-11 (includes a sat night stay). ExpertFlyer shows the below:
Departure: Y7 B7 H7 K7 M7 L7 G7 V7 S7 N7 Q7 O7 E3
Return: Y7 B7 H7 K7 M7 L7 G7 V7 S7 N7 Q7 O7 E6
Yet when I try to ticket on AA, the lowest fare class I'm able to book into is G. I do not want E, but would love to book O as I'm sure it's cheaper than the $357 G fare it's putting me into.
Thanks!
Departure: Y7 B7 H7 K7 M7 L7 G7 V7 S7 N7 Q7 O7 E3
Return: Y7 B7 H7 K7 M7 L7 G7 V7 S7 N7 Q7 O7 E6
Yet when I try to ticket on AA, the lowest fare class I'm able to book into is G. I do not want E, but would love to book O as I'm sure it's cheaper than the $357 G fare it's putting me into.
Thanks!
Looking at that, it appears the G fare is the lowest filed fare between MIA-GNV on your dates. Just because AA has O fares available on the segment doesn't necessarily mean you can buy them. For example, if there's an O fare filed for LHR-GNV then then there would be O availability on to book into on the MIA-GNV segment, if that makes sense.
Jan 31, 2018, 10:11 am
#131
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
If aa.com isn't offering fares in buckets lower than G even though inventory if available, then:
- AA doesn't have published fares lower than G for MIA-GNV, and/or
- the OP isn't meeting adv purchase, minimum stay, etc. provisions of fares booking into buckets lower than G
AA may show O bucket availability on the segment hoping to sell somebody an expensive ticket like LAX-MIA-GNV.
- AA doesn't have published fares lower than G for MIA-GNV, and/or
- the OP isn't meeting adv purchase, minimum stay, etc. provisions of fares booking into buckets lower than G
AA may show O bucket availability on the segment hoping to sell somebody an expensive ticket like LAX-MIA-GNV.
Jan 31, 2018, 11:17 am
#133
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,062
You need to click the "Fare Information" tab in EF to see what fares are actually filed between any two given cities.
Looking at that, it appears the G fare is the lowest filed fare between MIA-GNV on your dates. Just because AA has O fares available on the segment doesn't necessarily mean you can buy them. For example, if there's an O fare filed for LHR-GNV then then there would be O availability on to book into on the MIA-GNV segment, if that makes sense.
Looking at that, it appears the G fare is the lowest filed fare between MIA-GNV on your dates. Just because AA has O fares available on the segment doesn't necessarily mean you can buy them. For example, if there's an O fare filed for LHR-GNV then then there would be O availability on to book into on the MIA-GNV segment, if that makes sense.
Feb 22, 2018, 4:37 pm
#134
Join Date: May 2015
Location: LAX
Programs: AA EXP
Posts: 179
Has anyone had luck with viewing Premium Economy seat maps in EF? When I search for the W cabin for AA907 on 2/24, I get an error message stating "The requested information could not be retrieved or is not available. This is likely due to invalid input criteria or lack of access to the information from the airline. Please revise the search parameters and try again."
Feb 22, 2018, 6:39 pm
#135
Join Date: Oct 2006
Location: Madison WI
Programs: AA Lifetime PLT - 2.9MM, Lifetime AC, HHonors Gold, Marriott Gold, IHG Plat Amb, Hertz Precs Crcl
Posts: 2,213
Has anyone had luck with viewing Premium Economy seat maps in EF? When I search for the W cabin for AA907 on 2/24, I get an error message stating "The requested information could not be retrieved or is not available. This is likely due to invalid input criteria or lack of access to the information from the airline. Please revise the search parameters and try again."
