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FAQ: Skipping Segment, Hidden City / Point Beyond / Throw Away Ticketing (master thd)

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Old Apr 18, 2013, 9:20 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Prospero
FAQ: "Missing" or "Skipping Segments": Hidden City, Point Beyond and Throw Away Ticketing
Q. What will happen if I "skip" a segment?
A. Skipping an intermediate or end segment is most often referred to as "Hidden City / Point Beyond Ticketing" by American Airlines, and “skiplagging” by others; doing so invalidates the contract you have with AA regarding your ticket. AA will at least cancel the remaining segments. If the reason for missing a segment is to drop the last segment to save money on a more expensive ticket to the intermediate destination, it is called a "Hidden City / Point Beyond" ticket. American Airlines states, in the Conditions of Carriage (and more existentially in Tariff Rule 100AA):

American specifically prohibits the practices commonly known as:
Hidden City/Point Beyond Ticketing: Purchase of a fare from a point before the passenger's actual origin or to a point beyond the passenger's actual destination.
Link to American Airlines Conditions of Carriage, Ticket Validity.

Q. What about buying a round trip and not flying the return?
"Throw away" ticketing, that is purchasing a less expensive round trip ticket with the intent of not flying the return segments ("throwing away" the return tickets) is similarly frowned upon, but may be acted upon - particularly if this becomes frequent or a pattern

Q. Do American Airlines Corporate Security / AAdvantage Fraud have people and algorithms running in the background that check for these?
Assuredly, yes. Can people be found liable for fees and/or lose their accounts / status / miles? Yes, we have had many reports on FT, and the risk increases for repeaters. Can people be criminally or civilly prosecuted? Doubtful. (Link to article on Contract Fraud.)

Q. Would I get in trouble skipping the final segment?
A. Possibly not, if you don't do this on other than the rare occasion, but there is risk.

Q. Can I short check my baggage?
A. In most cases, you may find it difficult, unless you have an overnight connection, must retrieve your baggage for customs or because your connection does not offer interlining of baggage.

Q. Will I get my EQ and Award Miles.
You will likely accrue miles for the segments you actually flew. But “skiplagging” could result in miles confiscation and potentially account closure.

Q. Can I claim the residual value for the unused segment?
Au contraire; with a hidden city / point beyond ticket, you owe AA money under their rules. United and Lufthansa have billed skiplaggers, AA may have.

Q. What has AA said they can do to me about hidden city or throwaway ticketing?
“Passengers who attempt to use hidden city tickets may be denied boarding, have the remainder of their ticket confiscated and may be assessed the difference between the fare paid and the lowest applicable fare.”
A highly recommended article on this topic is 3 Words on Hidden City Ticketing: Don’t Do It (link) from ExpertFlyer, 27 Feb 2019.

Archived older posts may be read here.

For Conditions of Carriage - Ticket Validity and Letter used by AA:
AA Hidden City and Point Beyond Ticketing:

Skipping an intermediate or end segment is referred to as "Hidden City / Point Beyond Ticketing" by American Airlines, and doing so invalidates the contract you have with AA regarding your ticket. AA will generally cancel the remaining segments, and if it is dropping the last segment to save money on a more expensive ticket to the intermediate destination, it is called the "Hidden City" ticket.

The entire Conditions of Carriage, the contract that governs your ticket (in additon to the Detailed Fare Rules attached to your fare class and readable prior to purchase), are here: CONDITIONS OF CARRIAGE.

The specific language regarding Hidden City and Point Beyond Ticketing is here:
TICKET VALIDITY - COMPLIANCE WITH TERMS AND CONDITIONS OF SALE

Tickets are valid for travel only when used in accordance with all terms and conditions of sale. Terms and conditions of sale include but are not limited to:
  1. The passenger's itinerary, as stated on the ticket or in the passenger's reservation record,
    • Any requirement that the passenger stay over a specified date or length of time (for example, Saturday night or weekend) at the destination specified on the ticket.
    • Any special purpose or status (for example, age in the case of senior citizen or children's discounts, military status in the case of a military fare, official government business in the case of a government fare, or attendance at a qualified event in the case of a meeting or convention fare) that entitles the passenger to a special or reduced rate, or
    • Any other requirement associated with the passenger's fare level.
Unless a ticket is reissued by American or its authorized agent upon payment of applicable charges, or an authorized representative of American waives applicable restrictions in writing, a ticket is invalid:
  1. If used for travel to a destination other than that specified on the ticket,
    • If the passenger fails to comply with applicable stay-over requirements,
    • If the passenger does not meet the purpose or status requirement associated with the fare category on the ticket, or
    • If American determines that the ticket has been purchased or used in a manner designed to circumvent applicable fare rules.
American specifically prohibits the practices commonly known as:
  • Back to Back Ticketing: The combination of two or more roundtrip excursion fares end to end for the purpose of circumventing minimum stay requirements.
  • Throwaway Ticketing: The usage of roundtrip excursion fare for one-way travel, and
  • Hidden City/Point Beyond Ticketing: Purchase of a fare from a point before the passenger's actual origin or to a point beyond the passenger's actual destination.
  • Duplicate and Impossible/Illogical Bookings: Duplicate or impossible/illogical American Airlines bookings are prohibited without prior authorization from American Airlines. A duplicate or impossible/illogical booking includes, but is not limited to, bookings for the same passenger on flights traveling on or about the same date between one or more of the same or nearby origin and/or destination (such as JFKDFW and LGADFW or DFWLAX and DFWONT), or bookings with connections that depart before the arrival of the inbound flight.
  • Fraudulent, Fictitious and Abusive Bookings: Fraudulent, fictitious and/or abusive bookings are prohibited. These types of bookings are defined as any bookings made without having been requested by or on behalf of the named passenger. Additionally, creating bookings to hold or block seats for the purpose of obtaining lower fares, AAdvantage award inventory, or upgrades that may not otherwise be available, or to circumvent any of American Airlines' fare rules or policies, is prohibited without prior authorization from American Airlines.

Where a ticket is invalidated as the result of the passenger's non-compliance with any term or condition of sale, American has the right in its sole discretion to:
  1. Cancel any remaining portion of the passenger's itinerary,
    • Confiscate unused flight coupons,
    • Refuse to board the passenger or check the passenger's luggage, or
    • Assess the passenger for the reasonable remaining value of the ticket, which shall be no less than the difference between the fare actually paid and the lowest fare applicable to the passenger's actual itinerary
Sample letter from American Airlines on Hidden City Ticketing:

Dear ,

Let me take the opportunity to clarify American Airlines position on hidden city or point beyond ticketing. Purchasing a ticket to a point beyond the actual destination and getting off the aircraft at the connecting point is unethical (sic). It is tantamount to switching price tags to obtain a lower price on goods sold at department stores. Passengers who attempt to use hidden city tickets may be denied boarding, have the remainder of their ticket confiscated and may be assessed the difference between the fare paid and the lowest applicable fare.

Because we compete with other airlines with different route structures, we sometimes find it necessary to give a traveler who is traveling beyond a connecting point a better price than travelers who are just traveling to the connecting point. For example, a passenger who is traveling to Austin, Texas from Los Angeles can go on one airline via Phoenix for a price that is lower than the cost of traveling on American between Los Angeles and Dallas. If we want to offer the same price to Austin as the other airline, but the only way we can get travelers there is via Dallas, we find ourselves charging the Austin passengers less than the Dallas passengers.

Although the issuance and usage of hidden city tickets is not illegal in the sense that one could be fined or sent to jail by the government, it is unethical and a breach of a passengers (sic) contract with AA. Both tariff rule 100AA and American's Condition of Carriage, which are incorporated into every ticket sold by American as part of our agreement to carry the passenger named on the ticket, bar hidden city ticketing. In addition, it violates the agencies' contract to act as an agent for American Airlines.

If American Airlines continues to lose revenue as a result of hidden city transactions, the fares we charge must inevitably rise.

Sincerely,
In August 2020 AA went after user HappyInTheAir561 for Hidden City Ticketing, demanding payment of $2,500 or permanent closure of his AAdvantage account and loss of 600,000 miles balance. Below is the letter (missing is the 2,500 quote), and there is an entire thread about it here: https://www.flyertalk.com/forum/amer...rmination.html The user says he ultimately paid the money.
Mr. XXXX,

As an analyst with American Airlines, one of my responsibilities is investigating violations of the General AAdvantage® Program Conditions. An audit of your AAdvantage account, determined that you have engaged in the practice known as ‘Hidden City ticketing’; the purchase of a fare to a point beyond your actual destination. Hidden city ticketing is explicitly defined in AA’s Conditions of Carriage as a violation of ticket validity. The Terms and Conditions of the AAdvantage program further state that compliance with the Conditions of Carriage is compulsory for participation in the AAdvantage program. As such, AAdvantage account XXXXXX is restricted, pending the outcome of our investigation. You may review the terms and conditions of the AAdvantage ® program (several parts of the terms and conditions are noted below) by clicking the link below or by copying and pasting it into your browser.

The audit of your account XXXXXwas completed on August xx, 2020. The following reservations were not issued in compliance with the AAdvantage Terms & Conditions, Conditions of Carriage or AA.com Site Usage policy:

52 HIDDEN CITY TICKETS (Included each one of the flights they believe is a hidden city ticket)

Not unlike other commodities, airline seats are market priced. A seat on a non-stop flight is a premium product and commands a higher price. Seats in connecting markets must be priced competitively and hence can be substantially cheaper. The ill-effects of point beyond ticketing are two-fold; the customer receives the flight for a price for which they aren’t entitled and a seat is spoiled on the separate connecting flight. An airline ticket constitutes a contract and the terms of that contract are stated explicitly in the Conditions of Carriage. Please see excerpts below.

Mr.XXXXX, these actions have resulted in clear and considerable losses to American Airlines. In addition to our loss for the travel provided, tickets booked through prohibited practices are considered fraudulent, and therefore not eligible to accrue mileage. In this case, our loss is further compounded through the Elite mileage accruals, benefits, and services used that were not otherwise available. Generally, violations of this nature subject the AAdvantage account to termination. However, we are willing to provide you with an opportunity to restore an equitable relationship through restitution for the loss on your identified travel.

You may respond to this message by 3pm, CST, Friday, August 31, 2020 stating you would like to bring your account back to good standing. At that time, the segments will be re-priced based on your intended travel and we will send you the information so that you may make the appropriate reimbursement for the travel provided. Failure to return the account to good standing or to reply, will result in the termination of your AAdvantage® membership and all its benefits, including all remaining AAdvantage® miles in your account and any award tickets issued from it.
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FAQ: Skipping Segment, Hidden City / Point Beyond / Throw Away Ticketing (master thd)

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Old Jun 15, 2023, 11:29 am
  #586  
 
Join Date: Aug 2005
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Originally Posted by Dss747
Skipping last leg (domestic connection) of international return flight?

Flying via Qatar Airways from Doha to JFK and then the final domestic connectuon via American Airlines. But I will want to leave at JFK without taking the AA domestic connection.
What are the implications of doing this , will this be ok? I could call Qatar in advance and inform them to cancel the final leg but I’m sure the change in itenrary will end up costing more. So can I just walk out at JFK after clearing customs without informing anyone ? Or should I inform the American Airline desk in JFK that I will not be flying their flight due to (some reason)?
(Deleted because of move to FAQ thread.)

So you make the call.

saunders111

Last edited by saunders111; Jun 15, 2023 at 11:50 am Reason: move of posts to FAQ thread
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Old Jun 15, 2023, 11:29 am
  #587  
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Old Jun 15, 2023, 11:33 am
  #588  
 
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Originally Posted by guv1976
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yes that’s correct
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Old Jun 15, 2023, 12:03 pm
  #589  
 
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Originally Posted by Dss747
Skipping last leg (domestic connection) of international return flight?

Flying via Qatar Airways from Doha to JFK and then the final domestic connectuon via American Airlines. But I will want to leave at JFK without taking the AA domestic connection.
What are the implications of doing this , will this be ok? I could call Qatar in advance and inform them to cancel the final leg but I’m sure the change in itinerary will end up costing more. So can I just walk out at JFK after clearing customs without informing anyone ? Or should I inform the American Airline desk in JFK that I will not be flying their flight due to (some reason)?
When I would do this, id have my travel agent cancel that last leg while I was in the air (ie during Doha>JFK)

The TA just cancels that coupon... Qatar never knows it wasnt rebooked...AA doesnt care, just one less butt on the plane.

I would *never* do this when booking direct. And as you point out, DO NOT tell Qatar in advance.

Going to AA and asking them to unload you is a risk.... you could tell them "I just found out I need to be in NYC for 2 days. could you take me off the flight today? I'll contact Qatar to rebook this evening"

Is this a qatar ticket and do you have much at risk with them? I was doing this 3,4,5 times a year as a AA CK flying 250k. nobody ever blinked. Occasionally because plans changed, but sometimes it was a throwaway.
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Old Jun 15, 2023, 12:45 pm
  #590  
 
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Originally Posted by Exec_Plat
When I would do this, id have my travel agent cancel that last leg while I was in the air (ie during Doha>JFK)

The TA just cancels that coupon... Qatar never knows it wasnt rebooked...AA doesnt care, just one less butt on the plane.

I would *never* do this when booking direct. And as you point out, DO NOT tell Qatar in advance.

Going to AA and asking them to unload you is a risk.... you could tell them "I just found out I need to be in NYC for 2 days. could you take me off the flight today? I'll contact Qatar to rebook this evening"

Is this a qatar ticket and do you have much at risk with them? I was doing this 3,4,5 times a year as a AA CK flying 250k. nobody ever blinked. Occasionally because plans changed, but sometimes it was a throwaway.
yes this was booked on Qatar Airways and I have frequent flyer points with American Airlines. So what do you think- should I just walk out at JFK without informing anyone or should I tell AA gate agent at JFK that something came up and that I will need to be in NYC for few days ? Or just inform Qatar and pay for the change?
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Old Jun 15, 2023, 12:48 pm
  #591  
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Originally Posted by Dss747
yes this was booked on Qatar Airways and I have frequent flyer points with American Airlines. So what do you think- should I just walk out at JFK without informing anyone or should I tell AA gate agent that something came up and that I will need to be in NYC for few days ? Or just inform Qatar and pay for the change?
You don't need to do any of the above.

If you want to remove yourself from the AA flight, once you land at JFK just pull up your reservation at aa.com and cancel it. Easy as that, you don't need to talk to anyone.
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Old Jun 15, 2023, 1:21 pm
  #592  
 
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Originally Posted by JJeffrey
You don't need to do any of the above.

If you want to remove yourself from the AA flight, once you land at JFK just pull up your reservation at aa.com and cancel it. Easy as that, you don't need to talk to anyone.
I would not be able to do that since the ticket was booked on Qatar Airways.
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Old Jun 15, 2023, 1:24 pm
  #593  
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Originally Posted by Dss747
I would not be able to do that since the ticket was booked on Qatar Airways.
AFAIK aa.com still gives you this ability for AA flights even if they are not booked through AA (someone correct me if I'm wrong here).
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Old Jun 15, 2023, 2:53 pm
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Originally Posted by Dss747
yes this was booked on Qatar Airways and I have frequent flyer points with American Airlines. So what do you think- should I just walk out at JFK without informing anyone or should I tell AA gate agent at JFK that something came up and that I will need to be in NYC for few days ? Or just inform Qatar and pay for the change?
Once you clear immigration & customs you would be landside. I wouldn't clear security again to see the gate agent. (Unless you wanted to visit a lounge before leaving JFK. 😉 ) I would just be a no-show and not worry about it. Certainly don't make a habit of it though.

AA will have control of the ticket so it may be possible to cancel online but there likely wouldn't be any risidual value.

James
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Old Jul 15, 2023, 10:13 pm
  #595  
 
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https://myfox8.com/news/son-detained...k-father-says/

Hunter says that once at the airport in Florida with his North Carolina driver’s license, the gate agent was skeptical of his son’s final destination.

According to Parsons, his son was “interrogated a little bit” before being “taken to a security room.”

“They kind of got out of him that he was planning to disboard [sic] in Charlotte and not going to make the connecting flight,” the elder Parsons told Nexstar’s WJZY. That’s when an American Airlines representative reportedly canceled the ticket and made the family purchase a new direct flight ticket.
Aviation attorney Bruce Brandon says the alleged interaction seems a bit harsh.
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Old Jul 16, 2023, 10:57 pm
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Reality check

Flew outbound TUS HND recently but had to position in TUS the night before from PHX. Am returning with a stopover in PHX before my itinerary continues to TUS. Assume it’s very low risk to just cancel the PHX TUS leg once I get to PHX and my miles etc from HND to PHX will still post. Have never done this

Last edited by phxbarcelona; Jul 16, 2023 at 11:14 pm Reason: Clarification
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Old Jul 16, 2023, 11:40 pm
  #597  
 
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Originally Posted by returnoftheyeti
I wonder if this kid was trying to short check a bag
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Old Jul 17, 2023, 5:46 am
  #598  
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Originally Posted by phxbarcelona
Flew outbound TUS HND recently but had to position in TUS the night before from PHX. Am returning with a stopover in PHX before my itinerary continues to TUS. Assume it’s very low risk to just cancel the PHX TUS leg once I get to PHX and my miles etc from HND to PHX will still post. Have never done this
Yes. Assuming you're not doing this on a weekly basis then virtually zero risk. Once you get to PHX just pull up your itinerary at aa.com and cancel it. Miles will post normally for the flights youre able to take.
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Old Jul 17, 2023, 1:11 pm
  #599  
 
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Originally Posted by returnoftheyeti
Originally Posted by donotblink
I wonder if this kid was trying to short check a bag
I was wondering it I'd missed a thread where this was being discussed. What surprises me most is that I haven't seen any discussion in any articles/ comments about the kid being detained. I'm hoping that the word is being used euphemistically because the idea that an airline can lock some kid in a room due to exploiting fare rules should teriffy every American. If this account is true it is absolutely shameful behavior by AA and I hope the kid sues the pants off them.
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Old Jul 18, 2023, 2:55 pm
  #600  
 
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Went to Google to find a quote I remember hearing or reading from the father about how they’d done this many times.

Now I see instead this quote in the latest article. Wonder if a lawyer suggested he change what he said to the media? Not sure why you would buy a Skiplagged ticket and tout the money saving benefits if you were actually going to fly the whole itinerary:

Parsons said his family had never abused the hidden city tickets they bought on booking platforms like Skiplagged to save money. He added that his son disembarking in Charlotte and not continuing on to New York City would have been the first time that someone in his family would have skipped the final leg of their flight.

"With that said, we have always seen every flight through to its final destination. Never once (even now) have we missed a connecting flight nor did we know we were breaking a contract if we 'were' to have done it," Parsons said.
from this piece:
https://news.yahoo.com/american-airl...084341976.html

Edited to add; Here’s a quote from the NY Post that’s more like what I read or heard originally:

​​​​​​​“We’ve used Skiplagged almost exclusively for the last five to eight years,” Hunter told WVNS-TV, referring to a search engine that helps travelers expose inefficiencies in airline pricing.
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