[Resolved] AA & US Fares No Longer Available On Orbitz Websites
Aug 26, 2014, 11:53 am
#16
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Aug 26, 2014, 12:00 pm
#17
Join Date: Aug 2004
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Are there other OTAs that use the ITA search engine?
Aug 26, 2014, 12:10 pm
#19
Join Date: Feb 2003
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Aug 26, 2014, 12:14 pm
#20
Join Date: Mar 2002
Location: YYJ
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A plane crash is a disaster. Not being able to book your preferred flight combination on a specific website is not.
Aug 26, 2014, 12:42 pm
#21
Join Date: May 2007
Location: ORD, DEL
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Posts: 6,185
I often used Orbitz to purchase tickets, AA and others, so I have the same irritated reaction of "not again". I saw AA fares at Orbitz till last night.
AA has now built up quite a record of getting into spats with OTAs. I am sure they will sort it all out sooner or later and things will be normal again for a while, till the next spat.
I wonder why other airlines don't get into similar cat-fights so regularly as AA.
AA has now built up quite a record of getting into spats with OTAs. I am sure they will sort it all out sooner or later and things will be normal again for a while, till the next spat.
I wonder why other airlines don't get into similar cat-fights so regularly as AA.
Aug 26, 2014, 1:06 pm
#22
Join Date: Jan 2009
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guess no more flying on AA or US unless absolutely necessary...
I got the email from AA because I have always purchased AA ticket on Orbitz. Not by choice. The problem is that AA does not accept my foreign credit card. I live in the US but only have foreign credit cards. AA's website NEVER accepts the foreign credit card(VISA). That is why I had to go through Orbitz.
I suppose I can use another travel site to do the same, but I feel like AA doesn't want my business. They know perfectly well that I have purchased on average 3 or 4 AA tickets via Orbitz every month. If they don't want my business either way, so be it.
I got the email from AA because I have always purchased AA ticket on Orbitz. Not by choice. The problem is that AA does not accept my foreign credit card. I live in the US but only have foreign credit cards. AA's website NEVER accepts the foreign credit card(VISA). That is why I had to go through Orbitz.
I suppose I can use another travel site to do the same, but I feel like AA doesn't want my business. They know perfectly well that I have purchased on average 3 or 4 AA tickets via Orbitz every month. If they don't want my business either way, so be it.
Aug 26, 2014, 2:29 pm
#24
Join Date: May 2007
Location: ORD, DEL
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Posts: 6,185
Compare that to Southwest which has never been available at most OTAs and we have always had to go to its own website.
While I don't like the loss of Orbitz for AA, we have to keep things in perspective. It's not like I got wider seats, greater leg room, and full meals for tickets bought at Orbitz.
I'll buy elsewhere. If Orbitz and AA want a childish spat about fees, let them have it.
Aug 26, 2014, 2:33 pm
#25
Join Date: Mar 2006
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Disagreements like this between AA and it's suppliers like OTAs and GDS' have the potential to do far more damage to AA than the other way around. Most travelers are not FTers, and many are starting at Kayak.com (or insert other ITA here) and expect to see all fares, then select the cheapest.
Aug 26, 2014, 2:48 pm
#26
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Disagreements like this between AA and it's suppliers like OTAs and GDS' have the potential to do far more damage to AA than the other way around. Most travelers are not FTers, and many are starting at Kayak.com (or insert other ITA here) and expect to see all fares, then select the cheapest.
IMHO, for every inexperienced traveler who looks on Orbitz and books a carrier other than AA, there's a traveler who expects to find AA and winds up booking air/hotel/car on another OTA.
Aug 26, 2014, 3:18 pm
#27
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Disagreements like this between AA and it's suppliers like OTAs and GDS' have the potential to do far more damage to AA than the other way around. Most travelers are not FTers, and many are starting at Kayak.com (or insert other ITA here) and expect to see all fares, then select the cheapest.
Aug 26, 2014, 3:51 pm
#29
Join Date: Oct 2007
Programs: AA, WN, UA, Bonvoy, Hertz
Posts: 2,491
They have a direct connect relationship with AA.
http://www.flyertalk.com/forum/ameri...18-2011-a.html
I find it funny how Southwest buys a ton of ad space on kayak (on specific routing), but doesn't want to share pricing alongside other airlines. As many of you have seen, Southwest can show up without pricing.
Rasheed
Aug 26, 2014, 3:56 pm
#30
Join Date: Oct 2007
Programs: AA, WN, UA, Bonvoy, Hertz
Posts: 2,491
At the moment, AA is saying that Orbitz's fee for exposure of AA/US tickets (versus loss of business) is not worth it. Orbitz feels otherwise.
A risk for Orbitz is that if its reputation spreads of not having all information, it might lose its relevance in the fare search space choice by consumers. Not just only AA sales. Hence, some of the recent stock action from investors.
It will take time to resolve, but should work out. Of course, it should be noted that Orbitz for Business portal is unaffected.
Rasheed