Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

Angry about AAdvantage devaluation / vent / what can I do? (April 2014, consolidated)

Community
Wiki Posts
Search
Old Apr 9, 2014, 11:05 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: JDiver
Angry about AAdvantage devaluation / vent / what can I do? (April 2014, consolidated)


Thread referred to: Devaluation, new tiers, oneworld Explorer award gone, etc. 8 April 2014

Without any prior notification, American Airlines announced on 8 April 2014 some significant AAdvantage program rescissions and devaluations, effective immediately:

  • oneworld Explorer awards can no longer be claimed; (pre-existing awards will be honored)

  • Stopovers at North American gateways for international partner award tickets were eliminated

  • AAnytime awards now reflect variable, demand-based pricing

  • US Dividend Miles North Asia premium awards have repriced

Important Information

AAnytime Awards: Effective April 8, 2014, for tickets issued for travel starting June 1, 2014, we have updated award levels. We will continue to honor any award tickets issued on / before April 7, 2014. For award bookings after April 8 for travel between April 8 and June 1, 2014, these award mileage levels will apply.

oneworld Explorer Awards are no longer available for award booking. We will continue to honor any award tickets issued on / before April 7, 2014.
This thread is specifically to vent and offer ways for readers to protest or complain.


Possibilities for action / communication:

Originally Posted by hillrider
Here's what you can do, as stated by the U.S. Supreme Court in its recent case (Source: http://www.supremecourt.gov/opinions...2-462_p8k0.pdf page 13)

Congress has given the Department of Transportation (DOT) the general authority to prohibit and punish unfair and deceptive practices in air transportation and in the sale of air transportation, 49 U.S.C. §41712(a) , and Congress has specifically authorized the DOT to investigate complaints relating to frequent flyer programs. See FAA Modernization and Reform Act of 2012, §408(6), 126 Stat. 87. Pursuant to these provisions, the DOT regularly entertains and acts on such complaints.
It is your duty to enter a complaint with the DOT at http://airconsumer.ost.dot.gov/CP_AirlineService.htm. You can even quote this passage from the U.S. Supreme Court.
Sample communication to USDOT here.

Originally Posted by ooshawn
Just wrote an unhappy letter to AA/USAir execs (all email addresses I could find), if you want to feel free to use/build off of the following:
douglas.parker<at>usairways.com,
sean.bentel<at>aa.com,
tom.horton<at>aa.com ?
Customer.Relations<at>aa.com,
ken.fischer<at>usairways.com,
robert.isom<at>usairways.com,
suzanne.rubin<at>aa.com
Corporate structure: http://www.aa.com/i18n/amrcorp/corporateInformation/facts/structure.jsp

Originally Posted by MyTravels
USPS:
<Executive Name>
P.O. Box 619616
DFW Airport, TX 75261-9616
Print Wikipost

Angry about AAdvantage devaluation / vent / what can I do? (April 2014, consolidated)

Thread Tools
 
Search this Thread
 
Old Apr 16, 2014, 8:18 am
  #331  
 
Join Date: Sep 2004
Location: country Western Australia
Programs: QF SG(LTS) - AA LTG(1MM)
Posts: 2,771
Originally Posted by Dave Noble
Fares are not high in Australia; they are pretty reasonable. No requirement to book 7/14/21 days in advance to get a cheap fare and , since all fares are one way, no need to staying a saturday night etc in order to get a decent fare.
...
Domestically there is enough competition to keep the lowest fares at an acceptable (though not cheap - for that try Tiger) level. And yes everything is offered as one way so there is only a very minor incentive to book round trip (RT). But then PER has a special location in Australia. That is, a long way from the inexpensive eastern flight triangle.

OTOH so far every airline I have seen (except perhaps the China Southern sales) has outlandish international fares exAustralia. Recently I looked through some alternatives for travel to Europe. Bali to Paris RT is approximately half the price of Perth to Paris RT.

The current changes to AA would not affect my crediting if I were based in the USA. And it still remains one of the best programs from the view of crediting long haul economy flights. But from PER where almost every international flight is likely to transit KUL or HKG (or Indonesia), when accompanied by potentially less flying, CX Silver has some attractions.

Not only are the answers not obvious any longer, the questions are increasingly blurry.

Happy wandering

Fred
wandering_fred is offline  
Old Apr 16, 2014, 8:42 am
  #332  
Suspended
 
Join Date: Aug 2010
Programs: AA Advanatge
Posts: 474
Originally Posted by NauticalWheeler
Could you please explain? I thought the new AA was updating planes.

New business class on the 772s?

Premium cabins from JFK-LAX/SFO?

319 only has 8 F seats?
Check again:

A: Okay, so, all those kind of fleet announcements will probably roll out over time as they’re made, but some of those things I can start to address. 1) we do intend to have MCE on all the aircraft, it may be a little different, so for example on A20s, we’re going to keep the configuration at 150 seats – the same configuration that exists on US Airways aircraft today is going to stay, and a few of those rows, I think it’s 2 or 3 of those rows that have the most pitch are going to be MCE, and we’re going to be able to sell those as MCE on those seats.

At the moment, we don’t have any plans to change the aircraft order with respect to in-seat video. I doubt we’ll put seatback video, retrofitting aircraft and put seatback video on it. What we might do at some point, is some kind of deal where you have more streaming options available so you can envision a world where you can have streaming television options available to an aircraft, but you would have to have your own device. I don’t know if we’ll do that or not but looking at options like that are much more practical than to retrofit those aircraft. We will be doing some reconfiguration on other aircraft.

So, most of you already know the Super 80s have already gone back to 140 seats from 135. The 737-800 is going to go up from 150 to either 160 or 164 seats. That, by the way, is consistent with what Delta flies and what other airlines fly. It’s hard to make that – those markets successful with only 150 seats on that airplane.

The 777-200 is going to have more seat density in April. It’s going to start to go from 247 to 260, but it will likely go up higher than that in the next generation, again, getting that aircraft more consistent with what other carriers around the world fly. You know, trying to fly a 247 seat aircraft to Europe, to most South America markets, when American was trying to fly it to India, it’s just – you just can’t make it work. And so getting the right number of seats on the airplane, getting the right configuration on the aircraft is important. We are moving as fast as possible to get all fully lie-flat seats on the international product. That’s an area that we are behind the competition on the American side. It’s something that matters to those premium and elite customers, so we are moving as fast as possible to get that fully rolled out across the fleet.


Some planes will have the upgrades that Horton and company touted, others will never be updated. So the new planes that have already began construction and set to be delivered will be as advertised. But the US planes won't be converted, and maybe worse.

At the end of the day, you will pay the same amount of $$, but never know what you are getting: a new originally AA planned plane, or a older or newer Dougie bus with wings.

I have been asked many times, if you could have dinner with anyone, who would it be? I have rarely answered because I can't think of anyone, maybe a few athletes, GM or coach from my favorite sport (Cup playoffs are here!!!!), but I would give a ton of $$$$ over to have a dinner with Horton and Parker. I'd spend the time listening, then praising Horton and ripping Parker apart. Pretty much spit on his food if I can.

When you apply facts to the scattering of opinions (not pointing to anyone specifically) you see that Parker has a LONG history of spitting on customers, and running airlines like Lorenzo did. He will tell you what you want to hear, anything you want to hear and then do the exact opposite. Horton has turned around two industry leaders in the last 8 years. If you take out the unions and all the other drama and input from people who simply have no clue. the path that has been taken is the worst one possible. AA emerges as stand alone, gets good valuation after another 12-18 months out of BK, investors begun to be made whole, AA goes after and takes US, Horton in charge, US fleet upgraded to match all the new AA plane orders, MCE is probably shrunk a bit, but premium product continued to be raised, both hard and soft. BAM, you have the BA of the American carriers. Not as good as a CX, but damn good. Bigger than anyone else, better product = strong barrier to entry. Expand to Asia and Europe, and with the control of the east coast, most premium pax would bail on DL and UA. That was the Horton plan, and that makes short term and long term sense.

Parker is the ULTIMATE example of penny wise pound foolish. I found that the leader of the company sets the tone, great teams have great coaches. Profiting off IMPOSSIBLE TO MAINTAIN low costs from enslaved labor is not a sign of a good coach. Big reason why no matter how good Girardi is, he steers the evil empire with a ridiculous payroll, so he will never get his due.

Look at the numbers, compare them to every other airline BK, and you will be astounded by how well AA did, and how much change the management team went thru in such a short time before the merger ever went thru.


Cheers,
AA777

Last edited by AA777; Apr 16, 2014 at 12:14 pm
AA777 is offline  
Old Apr 16, 2014, 10:01 am
  #333  
 
Join Date: Mar 2010
Programs: AA EXP, AA LT Gold, SPG Plat 75
Posts: 890
AA777, excellent post. Your last two paragraphs especially hit the nail on the head.

We saw a glimpse of what could have been, and then had it yanked away and made 10x worse than it ever was.

I just booked a partner award redemption on RJ and could not find a DFW-ORD nonstop flight, so I asked the EXP desk to ask RM for a seat to be opened (voluntary downgrade no less!) instead of connecting through Tulsa or some other city. The response: "We were told not to even ask anymore."
Phasers is offline  
Old Apr 16, 2014, 10:09 am
  #334  
 
Join Date: Aug 2011
Location: St. Louis, MO, USA
Programs: AA PPro, Mariott Gold Elite, Lowly kettle across every other loyalty program.
Posts: 778
"We only have to match the crappy product all others provide. You have four choices, so I don't care which one you pick. After all, what are you going to do, drive?"

Brilliant business strategy.
iplaybass is offline  
Old Apr 16, 2014, 10:29 am
  #335  
FlyerTalk Evangelist
 
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,192
Originally Posted by AA777
Yes. To be exact, $11,672 in lost revenue to AA in just the last 48 hours for travel just in the next 4 weeks. People who know me in the business world, know I am loyal to a fault. But if I think you are being dishonest or sticking it to me because you think you can, I will go the extra mile to return the favor.
Originally Posted by AAExPlat
As a former long time AA fanboy, let me just say that this thread would have been unthinkable even two years ago.
Y'all are going to have to change your FT handles.
toomanybooks is online now  
Old Apr 16, 2014, 12:22 pm
  #336  
A FlyerTalk Posting Legend
 
Join Date: Jan 2002
Posts: 44,600
Originally Posted by wandering_fred
Domestically there is enough competition to keep the lowest fares at an acceptable (though not cheap - for that try Tiger) level. And yes everything is offered as one way so there is only a very minor incentive to book round trip (RT). But then PER has a special location in Australia. That is, a long way from the inexpensive eastern flight triangle.

OTOH so far every airline I have seen (except perhaps the China Southern sales) has outlandish international fares exAustralia. Recently I looked through some alternatives for travel to Europe. Bali to Paris RT is approximately half the price of Perth to Paris RT.
For Sydney-Perth, I can see fares at $179 oneway which for a 2000 mile journey doesn't seem too bad and Brisbane-Perth for $195 (2246 miles). No advance purchase or r/t requirements just based on availability

similar distance round trip JFK-LAX (2475 miles_ with no advance purchase requirement is showing at $1350 plus taxes and $651 with 7 days AP

One way without any AP restriction is $648 and with 14-21 days AP $195 plus taxes

I cannot see that the transcontinentals are expensive compared to USA
Dave Noble is offline  
Old Apr 16, 2014, 12:25 pm
  #337  
Suspended
 
Join Date: Aug 2010
Programs: AA Advanatge
Posts: 474
Originally Posted by toomanybooks
Y'all are going to have to change your FT handles.
I don't believe advertising my status-----besides, I wouldn't even know or care what the CK or EY FF levels are-----> I have found that when you book J or F, status means nothing and when I book Y, no status can make it J or F To be honest, until a trip LAX-PVG last fall I'd never heard anyone mention it to me, but the Purser came up and thanked me for being CK. I laughed and said, "no need to thank me......all it means is I spend too much money on airfare".

So, I'm almost embarrassed at what I spend on airfare.......but when it comes to making post on here, I think one cannot make comments about premium services if one is not willing to provide evidence to one's experience and ability to speak on such matters. Big reason why many subject on here I stay away from because I don't know **** about them


Cheers,
AA777
AA777 is offline  
Old Apr 16, 2014, 5:13 pm
  #338  
 
Join Date: Oct 2009
Location: Austin, TX
Programs: AA LT Plat, UA 1k/1mm+, National EE, IC Plat, Bonvoy Gold
Posts: 2,605
Originally Posted by toomanybooks
Y'all are going to have to change your FT handles.
Nah. AA is part of my FT persona and will always be a part of my life memories...

- airline to fly me and my bride to our honeymoon? AA
- airline to fly us with my then newborn first child to Germany to meet her grand parents? AA
- airline to fly my mother dying from cancer to the US for one last little bit of fun befor she died? AA
- airline to fly me to Germany to be with my dad before he died? You guessed it.

AA always took care of me, but the current management is no longer the AA I patronized religiously for over a decade. That doesn't erase the many years of examplary service.
AAExPlat is offline  
Old Apr 16, 2014, 6:13 pm
  #339  
 
Join Date: Apr 2006
Location: SJC/SFO & ORD
Programs: LT Gold/BA Executive Club/AS MP/Marriott
Posts: 1,646
Originally Posted by AA777
Parker is the ULTIMATE example of penny wise pound foolish. I found that the leader of the company sets the tone, great teams have great coaches. Profiting off IMPOSSIBLE TO MAINTAIN low costs from enslaved labor is not a sign of a good coach. Big reason why no matter how good Girardi is, he steers the evil empire with a ridiculous payroll, so he will never get his due.

Look at the numbers, compare them to every other airline BK, and you will be astounded by how well AA did, and how much change the management team went thru in such a short time before the merger ever went thru.


Cheers,
AA777
Originally Posted by Phasers
AA777, excellent post. Your last two paragraphs especially hit the nail on the head.
Maybe AA777 should write my blogs instead of me..^

Originally Posted by Phasers
We saw a glimpse of what could have been, and then had it yanked away and made 10x worse than it ever was.
Couldn't agree more.^ AA could've been a great company -especially against its domestic peers.

Oh well, the "party" was fun while it lasted.
Jacobin777 is offline  
Old Apr 16, 2014, 6:13 pm
  #340  
 
Join Date: Sep 2004
Location: country Western Australia
Programs: QF SG(LTS) - AA LTG(1MM)
Posts: 2,771
Originally Posted by Dave Noble
For Sydney-Perth, I can see fares at $179 oneway which for a 2000 mile journey doesn't seem too bad and Brisbane-Perth for $195 (2246 miles). No advance purchase or r/t requirements just based on availability

similar distance round trip JFK-LAX (2475 miles_ with no advance purchase requirement is showing at $1350 plus taxes and $651 with 7 days AP

One way without any AP restriction is $648 and with 14-21 days AP $195 plus taxes

I cannot see that the transcontinentals are expensive compared to USA
I'm scheduled to be flying LAX-DFW-PHL in Jun on a P class AA ticket for under $600. You won't find anything like that in Australia (unless on an AA business award )

Yes, the domestic (economy) sale fares for PER are acceptable in Australia (and I said so in the earlier post). Though the OW representative (QF) is not the airline offering the cheaper fares. The non sale fares are reasonable but it is definitely worth planning around the sales if you can. And I admit last minute flying in the USA has never been a bargain. As well, if you needed to fly PER-MEL when the Australian rules football finals were announced last year, the USA fares you quoted would be very cheap.

You didn't comment on the international fares ex-Australia. I think I got that one correct without exceptions.

And the QF frequent flyer changes make AA's changes look almost acceptable.

Happy wandering

Fred
wandering_fred is offline  
Old Apr 16, 2014, 7:07 pm
  #341  
 
Join Date: Oct 2010
Location: San Diego, Ca
Programs: AA 2MM LT PLT; AS MVP Gold75k; HHonors Diamond; IHG PLT
Posts: 3,502
Originally Posted by AA777
Check again:

A: Okay, so, all those kind of fleet announcements will probably roll out over time as they’re made, but some of those things I can start to address. 1) we do intend to have MCE on all the aircraft, it may be a little different, so for example on A20s, we’re going to keep the configuration at 150 seats – the same configuration that exists on US Airways aircraft today is going to stay, and a few of those rows, I think it’s 2 or 3 of those rows that have the most pitch are going to be MCE, and we’re going to be able to sell those as MCE on those seats.

At the moment, we don’t have any plans to change the aircraft order with respect to in-seat video. I doubt we’ll put seatback video, retrofitting aircraft and put seatback video on it. What we might do at some point, is some kind of deal where you have more streaming options available so you can envision a world where you can have streaming television options available to an aircraft, but you would have to have your own device. I don’t know if we’ll do that or not but looking at options like that are much more practical than to retrofit those aircraft. We will be doing some reconfiguration on other aircraft.

So, most of you already know the Super 80s have already gone back to 140 seats from 135. The 737-800 is going to go up from 150 to either 160 or 164 seats. That, by the way, is consistent with what Delta flies and what other airlines fly. It’s hard to make that – those markets successful with only 150 seats on that airplane.

The 777-200 is going to have more seat density in April. It’s going to start to go from 247 to 260, but it will likely go up higher than that in the next generation, again, getting that aircraft more consistent with what other carriers around the world fly. You know, trying to fly a 247 seat aircraft to Europe, to most South America markets, when American was trying to fly it to India, it’s just – you just can’t make it work. And so getting the right number of seats on the airplane, getting the right configuration on the aircraft is important. We are moving as fast as possible to get all fully lie-flat seats on the international product. That’s an area that we are behind the competition on the American side. It’s something that matters to those premium and elite customers, so we are moving as fast as possible to get that fully rolled out across the fleet.


Some planes will have the upgrades that Horton and company touted, others will never be updated. So the new planes that have already began construction and set to be delivered will be as advertised. But the US planes won't be converted, and maybe worse.

At the end of the day, you will pay the same amount of $$, but never know what you are getting: a new originally AA planned plane, or a older or newer Dougie bus with wings.

I have been asked many times, if you could have dinner with anyone, who would it be? I have rarely answered because I can't think of anyone, maybe a few athletes, GM or coach from my favorite sport (Cup playoffs are here!!!!), but I would give a ton of $$$$ over to have a dinner with Horton and Parker. I'd spend the time listening, then praising Horton and ripping Parker apart. Pretty much spit on his food if I can.

When you apply facts to the scattering of opinions (not pointing to anyone specifically) you see that Parker has a LONG history of spitting on customers, and running airlines like Lorenzo did. He will tell you what you want to hear, anything you want to hear and then do the exact opposite. Horton has turned around two industry leaders in the last 8 years. If you take out the unions and all the other drama and input from people who simply have no clue. the path that has been taken is the worst one possible. AA emerges as stand alone, gets good valuation after another 12-18 months out of BK, investors begun to be made whole, AA goes after and takes US, Horton in charge, US fleet upgraded to match all the new AA plane orders, MCE is probably shrunk a bit, but premium product continued to be raised, both hard and soft. BAM, you have the BA of the American carriers. Not as good as a CX, but damn good. Bigger than anyone else, better product = strong barrier to entry. Expand to Asia and Europe, and with the control of the east coast, most premium pax would bail on DL and UA. That was the Horton plan, and that makes short term and long term sense.

Parker is the ULTIMATE example of penny wise pound foolish. I found that the leader of the company sets the tone, great teams have great coaches. Profiting off IMPOSSIBLE TO MAINTAIN low costs from enslaved labor is not a sign of a good coach. Big reason why no matter how good Girardi is, he steers the evil empire with a ridiculous payroll, so he will never get his due.

Look at the numbers, compare them to every other airline BK, and you will be astounded by how well AA did, and how much change the management team went thru in such a short time before the merger ever went thru.


Cheers,
AA777
While of course correct from an elite traveler's perspective, the above misses one important reality: Parker was selected by the INVESTMENT community, who believes they will get a greater return with him over Horton. Like much of the rest of our economy, the "job creators" know what is best for the rest of us, know full well that most Americans will put up with a high level of inconvenience, discomfort if they believe they are getting a deal.

At some point, I would like to know how Parker and his backers were able to force Horton in to making the deal - have to believe that he still held a fair number of cards (lots of cash), backing of most of the Board.
diver858 is offline  
Old Apr 16, 2014, 7:24 pm
  #342  
A FlyerTalk Posting Legend
 
Join Date: Jan 2002
Posts: 44,600
Originally Posted by wandering_fred
I'm scheduled to be flying LAX-DFW-PHL in Jun on a P class AA ticket for under $600. You won't find anything like that in Australia (unless on an AA business award )

Yes, the domestic (economy) sale fares for PER are acceptable in Australia (and I said so in the earlier post). Though the OW representative (QF) is not the airline offering the cheaper fares. The non sale fares are reasonable but it is definitely worth planning around the sales if you can. And I admit last minute flying in the USA has never been a bargain. As well, if you needed to fly PER-MEL when the Australian rules football finals were announced last year, the USA fares you quoted would be very cheap.

You didn't comment on the international fares ex-Australia. I think I got that one correct without exceptions.
The post I had been replying to implied a domestic nature in reference to the lack of carriers. For international travel there are plenty of airlines offering service in North America and South Pacific so an argument in relation to lack of carriers would not be relevent

That the lower fares are offered by Virgin and Jetstar ($155 PER-SYD) and Tiger ($130 Per-SYD) vs Qantas who are still not that highly priced at $209 doesn't take away that in general I would view US domestic fares as being higher than Australia domestic fares

imo Qantas is generally overpriced but even its prices are good for domestic travel compared to US
Dave Noble is offline  
Old Apr 16, 2014, 8:25 pm
  #343  
Suspended
 
Join Date: Aug 2010
Programs: AA Advanatge
Posts: 474
Originally Posted by diver858
While of course correct from an elite traveler's perspective, the above misses one important reality: Parker was selected by the INVESTMENT community, who believes they will get a greater return with him over Horton. Like much of the rest of our economy, the "job creators" know what is best for the rest of us, know full well that most Americans will put up with a high level of inconvenience, discomfort if they believe they are getting a deal.

At some point, I would like to know how Parker and his backers were able to force Horton in to making the deal - have to believe that he still held a fair number of cards (lots of cash), backing of most of the Board.
Perhaps you have spent time on the Street, perhaps not. I have, and still have friends in high places that do these M/A and other similar transactions all the time. Investors did select Parker in a sense because they thought he would provide a better return, but not because of the reasons you are insinuating. They chose him because they wanted their money and wanted it fast, and that would not happen with labor fighting every step of the way. Labor insisted on new management, and insisted on Parker (highlighting the incompetence of labor-----tell a pilot how to fly an airplane, and he scoffs at Management, but then they seem to think they can run an airline better as well----SMH).

Creditors are different then investors in some very important ways and at times, investors can be referred to as creditors such as in a BK. The specific set of "creditors" in this case did / do not care about long term return or success of the entity they have lent to. All they care(d) about is being made whole with an acceptable / desired return so as to ensure yearly numbers calculate out right so they can continue to receive further investments from investors. They saw Parker as a way to keep labor happy enough to get their money, they got their money in the incredible combined valuation and value of shares assigned. That is it. Its that simple, and has nothing to do with Parker. In fact, privately I will venture to guess that they love Horton, because of the high valuation he got out of AA while in BK so as to ensure greater value to investors in the Merger. The only thing I cannot speak to 100% is whether the newly issued stock is restricted, and if so I do not know of the time period of such restrictions. Does anyone know? I'm sure I could find out.....I'm just being lazy

People can sell me on a lot of things, Parker being a great CEO is a tough sell. Parker being better than Horton? Why not tell me a 737 can make it to China with no stops....

Cheers,
AA777
AA777 is offline  
Old Apr 17, 2014, 3:09 pm
  #344  
 
Join Date: Oct 2005
Location: BOS
Programs: Recovering AA flyer, LT PLT 2.6 MM
Posts: 1,543
The response I received to an angry but polite email to the list at the top of the thread.

Dear Mr. Sinanju,

I have been asked to respond to your e-mail to our executive team, since
my responsibilities include resolving AAdvantageŽ program issues on
behalf of our members.

I am sorry to hear that you were disappointed with the changes that have
been made to the AAdvantage program, and specifically the fact that they
were enacted without much prior notice. Although it is true that the
terms and conditions governing the AAdvantage program allow changes with
or without notice, we prefer to provide as much advanced notice as
possible. The most recent changes were designed to harmonize several
policies between our two carriers. Making these adjustments quickly
ensures that our customers know what to expect when traveling on either
American Airlines or US Airways, which helps them better plan their
travel. As such, it was not feasible to delay enacting action that
brings US Airways and American Airlines even closer together.

However I am sorry to hear that you will be negatively impacted by the
discontinuation of Explorer Awards. Although our analysis revealed that
very few AAdvantage members utilized this type of award, we regret the
disappointment that you feel. This also goes for the fact that the
AAnytime award structure has changed. Our new AAdvantage Award structure
is designed to ensure our redemption programs do not have blackout
dates. To offer this, we have switched to a more fluid structure of
award levels that vary based on customer demand.

Although we know that necessary change is sometimes difficult at first,
we want you to know that our ultimate goal is to be the best airline
possible for our customers, both now and in the future.

I hope this explanation helps you understand our position. We are eager
to regain your goodwill and your confidence in the AAdvantageŽ program
and look forward to doing business with you again soon.

Regards,

Nick Grant
Executive Liaison
AAdvantage Customer Service
American Airlines
I'm at a loss to understand how "making these adjustments quickly [so] that our customers know what to expect when traveling on either American Airlines or US Airways, [helping] them better plan their travel" actually works when the changes are unannounced. How do you know what to expect when the rules are changed without notice?

I let them know that their response helped me understand their position, indeed. The AAdvantage program is subject to a short, sharp shock at any moment, that changes will be framed as benefitting me even when they don't, and that I can no longer trust my miles will be worth anything on any given day.

Last edited by sinanju; Apr 17, 2014 at 3:14 pm
sinanju is offline  
Old Apr 17, 2014, 4:22 pm
  #345  
 
Join Date: Sep 2004
Location: AA Fortress, no MRs for me!
Programs: AA Exec Plat (LT Gold), SPG Platinum, Hyatt Globalist, National Executive Elite
Posts: 309
Adding in my $.02

I have also filed a complaint with the DOT. It might matter, it might not, but at least I threw as much as I could up on the wall...
ChurchofTee is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.