Mar 30, 2014, 12:53 pm
Last edit by: JDiver
WIKI POST: Using US Dividend Miles for oneworld Award Flights
As further details become available, please fill in this wikipost.
As further details become available, please fill in this wikipost.
N.B. Booking opportunities for new Dividend Miles awards of all kinds ended 11:59 PM Wednesday, 25 March 2015. Please continue using this thread for trips booked or in progress through 24 March 2016.
Changes on USDM oneworld award tickets
This is the only official statement about changing issued USDM award tickets:
If I need to make changes to a Dividend Miles award reservation, which program’s rules will apply?
Minor changes such as date/time can be made provided seats are available without requiring a new award to be claimed. More substantive changes such as changes to stopovers or origin/destination may result in the need to reinstate the previously claimed Dividend Miles award, then claiming a new AAdvantage award under the existing AAdvantage program rules.
The old membership rules do 'generally' still appy to USDM tickets.
For awards ticketed / reticketed on 001- ticket stock, go to the AA Refunds site with your ticket number at hand (unsure if it works with 037- stock at this time)to:
- Print a receipt with ticket number (instead of Request a refund)
- See total fees, taxes, etc. attached to your ticket
- See applicable detailed fare rules
- Request a refund (may not be useful for awards)
- Some were able to change their ticket without beeing charged the USD 150.- changing fee.
- No chance to change a ticket after the first flight segment has been flown.
- ...
Old stuff
oneworld member airlines - airberlin, American Airlines, British Airways, Cathay Pacific, Finnair, Iberia, Japan Airlines, LAN, Malaysia Airlines, Qantas, Qatar Airways, Royal Jordanian, S7 Airlines (Sibir), SriLankan Airlines, TAM Airlines, US Airways and their affiliates.
Award Chart for oneworld awards using US Dividend Miles:
http://shopping.usairways.com/en-US/...wardtravel.pdf
You can use the American Airlines, British Airways, JAL, or Qantas sites to search for oneworld award inventory. AA and QF also allows you to search for award inventory using a handy 30 day calendar view. However, availability on the calendar is dependent on site coverage (e.g. QF does not include JL or MH, AA does not include CX and others). Also, the calendar view may not be completely accurate on all partners, so use it as a guide but do not rely on it fully.
One of the easiest ways to search for oneworld availability is through the use of an outside tool such as Award Nexus, ExpertFlyer, KVS Tool, or The Wandering Aramean oneworld Search.
Award Nexus has a free community membership for flyertalk members, and award email alert with premium membership. ExpertFlyer has email alerts and direct GDS access to select oneworld award inventories, such as AA, QF, and US. ExpertFlyer can also search J class certificate upgrade inventory. With KVS Tool, you can search QF, BA, JL and CX's search engines, in addition to other alliances, on your PC (Mac / Linux with CrossOver). You can also set up an alert via The Wandering Aramean oneworld Search. This tool will automatically search on QF for your alert once per day with a free account and four times per day with a paid account.
N.B. With all of the above tools, it is best to search one segment at a time. Most oneworld search engines have difficulty marrying segments.
For route searching with itinerary information, use the interactive oneworld map and timetable.
For searching Intra-North America availability, the best tool is AA.com. Unlike the other oneworld engines, AA is pretty good at marrying segments, so you can search origin to destination.
Regarding availability, the strategy that has been most effective for people looking to book award travel on oneworld is to start searching right at 330 days prior to departure. This is generally when availability is at its best. After that, availability tends to be sporadic until starting 8 weeks prior to departure where some airlines open up availability, and will vary all the way up until the day of departure.
If you're having trouble finding availability, it may be best to look at alternate airports (JL, for example, serves SAN, YVR, and BOS, in addition to the larger markets of SFO, LAX, YYZ, ORD, and JFK).
(N.B. Although US was not adding fuel surcharges to awards, there are reports that they have started doing this for awards containing BA flights.) With the exception of BA & IB, no oneworld carriers require you to pay a fuel surcharge for awards. With BA, be aware that you may have to pay both a fuel surcharge as well as the UK Air Passenger Duty departure tax for intercontinental J and F flights out of UK. These fees vary with class of service and length of flight and are determined by BA; the Air Passenger Duty (see specific thread) is due for all UK departures not under 24 hour connecting flights. APD applies to coach tickets, too, but at a reduced rate. The fuel /YQ surcharge with IB is generally considered minimal.
Known Problems / Workaround:
- Dep 00:00AM : Some agents have difficulty finding flights leaving between midnight and 2 AM. This is because the US systems show it leaving the day before. If the agent cannot find it, please ask to look at the day before. > source <
- LA : Flights put on hold will be cancelled after 24h. Workaround: Issue the ticket immediately. > source <
- JL : US Rep cannot find available seats. Workaround: "Always have to remind Rep to open JL reservations on a new screen". > source <
- MH : US Rep cannot find awards in First Class. Workaround: First class needs to be booked in P-cl instead of Z-cl (as on most other OW carriers). > source < booking classes: > KVS <
- All : If you are booking outbound flights at the US Air 335 day window US Air will often allow you to put your reservation on a longer than 3 day hold to capture the return seats once they open up at T+335. There is a report of this for 30 days here, and FT user beofotch was successful in getting a 13 day hold here. Workaround: Huaca until you get an agent who is competent enough to do this. It may help to act naive and ask for your return flight on your preferred date even if it is after T+335 days. Once they get an error from the computer may be a good time to bring it up.
- ...
Fixed Problems:
- CX : US Rep cannot find seats on flight CX 645 HKG-DOH. Workaround: none so far, search for different routing/carrier (CMB/DXB/...?)... > source < > fixed <
> fixed < - CX : US Rep cannot find seats on flight CX 640 DOH-HKG. They admit, the flight exists, but are unable to book <source>. Workaround: none so far, search for different routing/carrier
> fixed < - BA/Comair : US rep could not see / or unable to book intra-South Africa flights in BA flight number operated by Comair despite AA treats Comair a full fledged oneworld member under BA, in the same context as KA under CX. Only one reported success booking - poster reported agent had trouble at first but on consulting a supervisor was told "where to look"; the agent did not give any further information. Most everyone else reported unable to book Comair flights.
> fixed < - IB : Flights will be cancelled after ticket issued. Workaround: None yet... > source <
> fixed <
LUS: USDM oneworld Award Bookings - (Closed to new bookings) [Master FAQ and Help]
Nov 17, 2014, 2:18 pm
#2566
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666
i booked syd-nrt (stopover) - gum (end) - nrt-syd on jl in j for 30,000 about 4 months ago for travel in april 2015. First agent wanted to break it into 2 awards (syd-nrt return then nrt-gum return) so i left the booking on hold and called back the next day - agent ticketed it in a few minutes with no questions for 30,000.
Last edited by Air Rarotonga; Nov 17, 2014 at 2:21 pm Reason: Why does it autocorrect my words from capital (USDM, YMMV!) in small letters?
Nov 19, 2014, 3:24 pm
#2567
Join Date: Apr 2008
Programs: QFF
Posts: 241
I changed my travel date from 30/11 to 1/12. Now I cannot view my booking on usairways.com.
It shows my booking, but when I click on view I get "We couldn't find your trip with the confirmation code and date you entered. Please check your information and try again, or call 800-428-4322 for help."
This also happens if I lookup my booking using either dates.
Any ideas on how I can fix this issue?
It shows my booking, but when I click on view I get "We couldn't find your trip with the confirmation code and date you entered. Please check your information and try again, or call 800-428-4322 for help."
This also happens if I lookup my booking using either dates.
Any ideas on how I can fix this issue?
Nov 19, 2014, 3:31 pm
#2568
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,407
I changed my travel date from 30/11 to 1/12. Now I cannot view my booking on usairways.com.
It shows my booking, but when I click on view I get "We couldn't find your trip with the confirmation code and date you entered. Please check your information and try again, or call 800-428-4322 for help."
This also happens if I lookup my booking using either dates.
Any ideas on how I can fix this issue?
It shows my booking, but when I click on view I get "We couldn't find your trip with the confirmation code and date you entered. Please check your information and try again, or call 800-428-4322 for help."
This also happens if I lookup my booking using either dates.
Any ideas on how I can fix this issue?
You could also call one of the operating airlines and have them retrieve your booking, and ask them, at the same time, if they have a ticket number (thats the most important thing).
Nov 19, 2014, 4:27 pm
#2569
Join Date: Jan 2005
Location: Melbourne, Australia
Programs: Flying: VA; Buying: AA, AS, AV, BA, UA!
Posts: 2,349
I changed my travel date from 30/11 to 1/12. Now I cannot view my booking on usairways.com.
It shows my booking, but when I click on view I get "We couldn't find your trip with the confirmation code and date you entered. Please check your information and try again, or call 800-428-4322 for help."
This also happens if I lookup my booking using either dates.
Any ideas on how I can fix this issue?
It shows my booking, but when I click on view I get "We couldn't find your trip with the confirmation code and date you entered. Please check your information and try again, or call 800-428-4322 for help."
This also happens if I lookup my booking using either dates.
Any ideas on how I can fix this issue?
e.g. reservations.usairways.com/Default.aspx?pnr=XXXXXX&deptDate=20150827&createDate=&ffn=40000000001&source=Shares
Nov 19, 2014, 4:48 pm
#2570
Join Date: Apr 2008
Programs: QFF
Posts: 241
Check the URL which is behind the view link (copy shortcut). You will probably find that it has the wrong departure date. Change it to the correct date in your browser.
e.g. reservations.usairways.com/Default.aspx?pnr=XXXXXX&deptDate=20150827&createDate=&ffn=40000000001&source=Shares
e.g. reservations.usairways.com/Default.aspx?pnr=XXXXXX&deptDate=20150827&createDate=&ffn=40000000001&source=Shares
Nov 20, 2014, 5:51 pm
#2571
Join Date: Nov 2014
Posts: 20
Question about the tax fee
Hi, I just hold one reservation, the route is LHR-MXP-HKG-PEK-HKG-LHR. But I got confused about the tax fee.
UK reservation calling centre told me it would be 260+GBP and 31GBP processing fee, which I thought is fine. But when I was calling the US reservation calling centre to issue this ticket. The first agent told me it was 480+USD plus 50USD, which made me found there was something wrong. And then, I checked the tax fee each segment by using ITA and airlines official websites. Soon I found that is a really huge price difference between ITA and US airways.
In details, ITA listed:
LHR-MXP BA 80.68GBP=127USD(including YQ and APD)
MXP-HKG-PEK CX 27.88euro=35USD
PEK-HKG-LHR CX 90CNY=15USD
Which in total should be 177USD.
But when I called US reservation again and asked them to go check with rate department, the agent came back with 400USD and 50USD processing fee. Though 80USD has been reduced, it still has a huge price difference compare to ITA and official websites' quote.
Could any expert tell me how to deal with this suitation? Many thanks!!!
UK reservation calling centre told me it would be 260+GBP and 31GBP processing fee, which I thought is fine. But when I was calling the US reservation calling centre to issue this ticket. The first agent told me it was 480+USD plus 50USD, which made me found there was something wrong. And then, I checked the tax fee each segment by using ITA and airlines official websites. Soon I found that is a really huge price difference between ITA and US airways.
In details, ITA listed:
LHR-MXP BA 80.68GBP=127USD(including YQ and APD)
MXP-HKG-PEK CX 27.88euro=35USD
PEK-HKG-LHR CX 90CNY=15USD
Which in total should be 177USD.
But when I called US reservation again and asked them to go check with rate department, the agent came back with 400USD and 50USD processing fee. Though 80USD has been reduced, it still has a huge price difference compare to ITA and official websites' quote.
Could any expert tell me how to deal with this suitation? Many thanks!!!
Nov 20, 2014, 6:35 pm
#2572
Join Date: Jan 2005
Location: Melbourne, Australia
Programs: Flying: VA; Buying: AA, AS, AV, BA, UA!
Posts: 2,349
Hi, I just hold one reservation, the route is LHR-MXP-HKG-PEK-HKG-LHR. But I got confused about the tax fee.
UK reservation calling centre told me it would be 260+GBP and 31GBP processing fee, which I thought is fine. But when I was calling the US reservation calling centre to issue this ticket. The first agent told me it was 480+USD plus 50USD, which made me found there was something wrong. And then, I checked the tax fee each segment by using ITA and airlines official websites. Soon I found that is a really huge price difference between ITA and US airways.
In details, ITA listed:
LHR-MXP BA 80.68GBP=127USD(including YQ and APD)
MXP-HKG-PEK CX 27.88euro=35USD
PEK-HKG-LHR CX 90CNY=15USD
Which in total should be 177USD.
But when I called US reservation again and asked them to go check with rate department, the agent came back with 400USD and 50USD processing fee. Though 80USD has been reduced, it still has a huge price difference compare to ITA and official websites' quote.
Could any expert tell me how to deal with this suitation? Many thanks!!!
UK reservation calling centre told me it would be 260+GBP and 31GBP processing fee, which I thought is fine. But when I was calling the US reservation calling centre to issue this ticket. The first agent told me it was 480+USD plus 50USD, which made me found there was something wrong. And then, I checked the tax fee each segment by using ITA and airlines official websites. Soon I found that is a really huge price difference between ITA and US airways.
In details, ITA listed:
LHR-MXP BA 80.68GBP=127USD(including YQ and APD)
MXP-HKG-PEK CX 27.88euro=35USD
PEK-HKG-LHR CX 90CNY=15USD
Which in total should be 177USD.
But when I called US reservation again and asked them to go check with rate department, the agent came back with 400USD and 50USD processing fee. Though 80USD has been reduced, it still has a huge price difference compare to ITA and official websites' quote.
Could any expert tell me how to deal with this suitation? Many thanks!!!
Nov 20, 2014, 7:07 pm
#2573
Join Date: Nov 2014
Posts: 20
Are you stopping in MXP for longer than 24 hours? If not, you have dramatically underestimated APD and this will explain the difference. Your APD will be based on the first destination in which you spend > 24 hours. If that's HKG or PEK then it is GBP170 for business / first class.
Nov 21, 2014, 12:21 am
#2574
Join Date: Apr 2008
Programs: QFF
Posts: 241
US DM have screwed up my booking.
I originally booked a simple syd-kul-doh-cdg-doh-kul-syd routing.
Couple of days ago space in QF F opened up, so I called them to re-route syd-dxb-doh again pretty straight forward task.
Afterwards I was checking my booking QR MMB and noticed that DOH-CDG was showing waitlisted, so I called US DM and was told that the CSR had accidentally deleted the DOH-CDG and had tried to add it back again.
But since the released seat did not go back to award bucket, it could not be confirmed. So they would contact QR and get them to release the seat back and asked me to check back in 24 hrs.
this morning, I checked the booking and surprised to see that the waitlisted sector was missing along with the dxb-doh sector. So now my booking was showing only syd-dxb-cdg-doh-kul-syd.
So I called them back again, spoke to a supervisor who assured me that it would all be fixed and they would liaise with QR to sort everything.
Later I noticed that dxb-doh-cdg segments were back but doh-cdg was in Y (same changes were also reflected in QR MMB). I assumed it was temporary, and they would rebook me in F once QR released a seat.
So just now I checked US DM booking and QR MMB and was surprised to see totally different routings.
US DM - SYD-DXB-DOH CDG-DOH-KUL-SYD
QR MMB - SYD-DXB-DOH-CDG//KUL-DOH//-DOH-KUL-SYD.
US DM booking is missing DOH-CDG
QR - is showing DOH-CDG in F but has additional KUL-DOH sector. It also has e-ticket number and everything is showing as confirmed
So which site should I trust?
Any advice on how to proceed next?
I originally booked a simple syd-kul-doh-cdg-doh-kul-syd routing.
Couple of days ago space in QF F opened up, so I called them to re-route syd-dxb-doh again pretty straight forward task.
Afterwards I was checking my booking QR MMB and noticed that DOH-CDG was showing waitlisted, so I called US DM and was told that the CSR had accidentally deleted the DOH-CDG and had tried to add it back again.
But since the released seat did not go back to award bucket, it could not be confirmed. So they would contact QR and get them to release the seat back and asked me to check back in 24 hrs.
this morning, I checked the booking and surprised to see that the waitlisted sector was missing along with the dxb-doh sector. So now my booking was showing only syd-dxb-cdg-doh-kul-syd.
So I called them back again, spoke to a supervisor who assured me that it would all be fixed and they would liaise with QR to sort everything.
Later I noticed that dxb-doh-cdg segments were back but doh-cdg was in Y (same changes were also reflected in QR MMB). I assumed it was temporary, and they would rebook me in F once QR released a seat.
So just now I checked US DM booking and QR MMB and was surprised to see totally different routings.
US DM - SYD-DXB-DOH CDG-DOH-KUL-SYD
QR MMB - SYD-DXB-DOH-CDG//KUL-DOH//-DOH-KUL-SYD.
US DM booking is missing DOH-CDG
QR - is showing DOH-CDG in F but has additional KUL-DOH sector. It also has e-ticket number and everything is showing as confirmed
So which site should I trust?
Any advice on how to proceed next?
Nov 21, 2014, 12:27 am
#2575
Join Date: Jan 2005
Location: Melbourne, Australia
Programs: Flying: VA; Buying: AA, AS, AV, BA, UA!
Posts: 2,349
Using your eticket number (037 + the next 10 digits only) look up your booking here using the manage booking function...see what the sectors look like:
http://www.saudiairlines.com/
http://www.saudiairlines.com/
Nov 21, 2014, 12:33 am
#2576
Join Date: Apr 2008
Programs: QFF
Posts: 241
Using your eticket number (037 + the next 10 digits only) look up your booking here using the manage booking function...see what the sectors look like:
http://www.saudiairlines.com/
http://www.saudiairlines.com/
So 3 sites show 3 different itineraries....
Nov 21, 2014, 12:35 am
#2577
Join Date: Jan 2005
Location: Melbourne, Australia
Programs: Flying: VA; Buying: AA, AS, AV, BA, UA!
Posts: 2,349
Did you look up your ticket number just then on usairways.com? It will certainly have changed from the one that is in your original confirmation email...if you got one.
Nov 21, 2014, 12:43 am
#2578
Join Date: Apr 2008
Programs: QFF
Posts: 241
USDM has the same eticket number as before.
QR is similar but has -XX additional at the end.
QR is similar but has -XX additional at the end.
Nov 21, 2014, 1:07 am
#2579
Join Date: Jan 2005
Location: Melbourne, Australia
Programs: Flying: VA; Buying: AA, AS, AV, BA, UA!
Posts: 2,349
