ARCHIVE: EC261 / EC 261/2004 complaints, compensation and AA (master thread)
Mar 20, 2018, 8:41 pm
#1216
Join Date: Jan 2008
Posts: 469
The LHR-LIN segment should qualify assuming all ticketing and check in requirements were met after they were rebooked. It is an EU flight operated by an EU carrier.
Mar 20, 2018, 9:00 pm
#1217
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600
This is well short of the minimum 3 hours required for delay compensation
Mar 21, 2018, 12:03 am
#1218
Join Date: Nov 2008
Location: Dallas, TX
Programs: AA EXP, Marriott LT Titanium, Avis Chairman
Posts: 1,286
You've identified the reason for my question, which is the inclusion of the intra-EU flight. But...
Thx folks, for talking this through with me.
Mar 21, 2018, 1:24 am
#1219
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600
You've identified the reason for my question, which is the inclusion of the intra-EU flight. But...[/LEFT]
As Dave notes, the intra-EU flight was actually only slightly delayed -- only 39 minutes. So although their total trip was delayed a total of 5.5 hrs, the covered flight's responsible portion falls significantly short. I think Dave is correct here (although I wish he weren't!)
Thx folks, for talking this through with me.
As Dave notes, the intra-EU flight was actually only slightly delayed -- only 39 minutes. So although their total trip was delayed a total of 5.5 hrs, the covered flight's responsible portion falls significantly short. I think Dave is correct here (although I wish he weren't!)
Thx folks, for talking this through with me.
Apr 3, 2018, 9:12 am
#1220
Join Date: Sep 2004
Location: country Western Australia
Programs: QF SG(LTS) - AA LTG(1MM)
Posts: 2,771
26 Mar CMB(QR)DOH(QR)FCO(AA)ORD on a single ticket in V class on 001 ticket.
QR flights on time. Email and SMS sent by AA while on last QR flight indicating FCO-ORD cancelled.
Rescheduled FCO-CLT-ORD with arrival in ORD about 5 hours late.
Will post when I get a reply from AA.
It will be interesting to see if AA will explain why the FCO-DFW flight was not considered as I arrived in time to connect......
And I might have arrived in ORD "early"
Happy wandering
Fred
QR flights on time. Email and SMS sent by AA while on last QR flight indicating FCO-ORD cancelled.
Rescheduled FCO-CLT-ORD with arrival in ORD about 5 hours late.
Will post when I get a reply from AA.
It will be interesting to see if AA will explain why the FCO-DFW flight was not considered as I arrived in time to connect......
And I might have arrived in ORD "early"
Happy wandering
Fred
Apr 3, 2018, 10:34 am
#1221
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
Did you check whether there was space on that flight and if so did you ask for that routing? If not, perhaps it was full.
Apr 4, 2018, 9:53 am
#1222
Join Date: Sep 2004
Location: country Western Australia
Programs: QF SG(LTS) - AA LTG(1MM)
Posts: 2,771
Happy wandering
Fred
Apr 4, 2018, 10:33 am
#1223
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Depending on the reason for the original cancellation, it may not make any difference. If FCO-ORD was cancelled for an "extraordinary circumstance" there won't be any EC 261/2004 cancellation compensation due, no matter how long the arrival delay.
In this situation, no matter what requests are made by staff, I would both get in line and on the phone to AA and deal with the first agent I contact. Chances are with an entire flight to reschedule, some passengers were rebooked via DFW. Might as well be you if you are the squeaky turbine.
In this situation, no matter what requests are made by staff, I would both get in line and on the phone to AA and deal with the first agent I contact. Chances are with an entire flight to reschedule, some passengers were rebooked via DFW. Might as well be you if you are the squeaky turbine.
Apr 5, 2018, 8:00 pm
#1224
Join Date: Sep 2004
Location: country Western Australia
Programs: QF SG(LTS) - AA LTG(1MM)
Posts: 2,771
The AA EU claims email team responded within 12 hours to my application. The claim was accepted, although the alternative transportation voucher for AA ticketed flights within one year was 800 USD.
Happy wandering
Fred
Happy wandering
Fred
Apr 5, 2018, 8:03 pm
#1225
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,600
It only offered $65 more than the cash amount due, for you to take pretend money?
Apr 6, 2018, 7:31 pm
#1226
Join Date: Sep 2004
Location: country Western Australia
Programs: QF SG(LTS) - AA LTG(1MM)
Posts: 2,771
Also I got a prompt reply saying that within the USA AA only mails checks - that is bank transfers are not possible. So I guess I will give them the details for my Oz bank account.
Just wandering
Fred
Apr 24, 2018, 8:25 am
#1228
Join Date: Mar 2017
Location: CLT
Programs: AA ExecPlat
Posts: 103
EU Compensation: LHR-CLT Flight Cancelation
Quick search didn't turn anything up...
Flight 731 LHR-CLT departing on Monday, 4/23 was cancelled about eleven hours before departure. How does one explore EU compensation options with AA? Just call customer service and ask?
Flight 731 LHR-CLT departing on Monday, 4/23 was cancelled about eleven hours before departure. How does one explore EU compensation options with AA? Just call customer service and ask?
Apr 24, 2018, 8:32 am
#1229
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
1. What was the reason for the cancellation?
2. Was CLT your final ticketed destination for the ticket containing the LHR-CLT segment?
3. What was your scheduled time of arrival at the final ticketed destination, whether CLT or elsewhere?
4. At what time did your flight actually arrive at your final ticketed destination, whether CLT or elsewherre?
The actual claim is submitted to AA via its web portal, but it pays to have done the homework above first. If you provide the information above, you will get a lot of valuable information here.
2. Was CLT your final ticketed destination for the ticket containing the LHR-CLT segment?
3. What was your scheduled time of arrival at the final ticketed destination, whether CLT or elsewhere?
4. At what time did your flight actually arrive at your final ticketed destination, whether CLT or elsewherre?
The actual claim is submitted to AA via its web portal, but it pays to have done the homework above first. If you provide the information above, you will get a lot of valuable information here.
Apr 24, 2018, 8:37 am
#1230
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
We have merged your query into the existing master thread.
/Moderator