Apr 6, 2014, 7:48 pm
Last edit by: JDiver
AA.com 24 Hour Cancellation Policy is 24 Hour Hold, DOT OK / 26 Jan 2012
AA has cancelled this policy effective 1 April 2016
AA has cancelled this policy effective 1 April 2016
See HOLD ticket WILL change 1 Apr 2016 - 24 hr hold or / & cancel for current thread.
PREVIOUS POLICY:
●
● Bookings made within seven days of flight are not required to offer 24 hour cancellation or holds; AA.com does not offer cancellation options in those cases, nor does it do so on partner airline flights. (Still in force.)
●
See:
http://www.dot.gov/airconsumer/notic...ur-reservation
http://www.dot.gov/sites/dot.dev/fil...al20130530.pdf
(Award flights on AA can still be held for five days.)
Also see: Extended Hold: Pay to hold reservation longer than 24 hours (consolidated)[/FONT][/COLOR]
AA's Customer Commitment states: "When you make a telephone reservation with American Airlines or when you make a reservation via AA.com, the reservation can be held and the fare quoted will be guaranteed for 24 hours or until 11:59 p.m. Central Time the following day, whichever allows you more time to purchase your ticket. If you elect to make changes to the itinerary within this timeframe, the ticket price may change and once payment is received, normal refund policies apply to the ticket."
Note this foot note on AA.com. * Actual "Hold" period depends on fare rules. Some fares require purchase by a specific time.
Note this foot note on AA.com. * Actual "Hold" period depends on fare rules. Some fares require purchase by a specific time.
In some cases, the 24 hour hold may actually expire in less than 24 hours if ticketing conditions (e.g. advance purchase requirements) supersede the 24 hour period. Nonetheless, as brp states below: "Web Services (800-222-2377) within the 24 hours and they will reinstate the original fare."
24 hour hold is not available for codeshares and partner airlines marketed flights when combined with AA travel, nor to those using discount codes. Nonetheless, under DOT regulations, the airline must allow 24 hour cancellation without fees.
[FONT="Arial"]
Refunds Within 24 Hours of Booking Within 7 Days of Flight No Longer Offered
The 24-hour reservation requirement is mandated by the Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” (14 CFR 259.5(b)(4), 76 Fed. Reg. 23110, 23166, Apr. 25, 2011) and applies to all reservations made seven days or more prior to the flight’s scheduled departure time.
If one is booking for travel within seven days, there is no "hold" option given during the booking process. Though one may have previously gotten refunded within 24 hours of booking fewer than seven days out by AA, it is not required by USDOT and AA is now denying refunds in these instances as of 12 June 2015. The change was not announced to AA flyers or AAdvantage members.
Per JonNYC below:
Originally Posted by Previous policy
Updated 10 Feb 2016
ARCHIVE: AA 24 Hour Cancellation Policy: Offer 24 Hour Hold (obsolete)
Jun 14, 2012, 4:21 am
#61
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
the 24 hours has no impact here. If the award was booked with EXP account miles then there is no fee. Otherwise it is $150 for 1st person +$25 for each additional person/ticket to re-deposit the miles.
The only way to avoid this is to just put the award on hold (up to 5 days hold for Awards), as opposed to booking it. Once you book you're locked in to the fees per status of the account from which miles were withdrawn (With only EXP being exempt from re-deposit fees).
The only way to avoid this is to just put the award on hold (up to 5 days hold for Awards), as opposed to booking it. Once you book you're locked in to the fees per status of the account from which miles were withdrawn (With only EXP being exempt from re-deposit fees).
Also beginning this week, passengers will be able to hold a reservation without payment, or cancel a booking without penalty, for 24 hours after the reservation is made, if they make the reservation one week or more prior to a flight’s departure date.
Whether the pax were EXP or not, wouldn't this rule apply to them (I bolded "booking")?
Jun 14, 2012, 7:39 am
#62
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
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At http://www.dot.gov/affairs/2012/dot0812.html, effective 01/23/12, among other things:
Also beginning this week, passengers will be able to hold a reservation without payment, or cancel a booking without penalty, for 24 hours after the reservation is made, if they make the reservation one week or more prior to a flight’s departure date.
Whether the pax were EXP or not, wouldn't this rule apply to them (I bolded "booking")?
Also beginning this week, passengers will be able to hold a reservation without payment, or cancel a booking without penalty, for 24 hours after the reservation is made, if they make the reservation one week or more prior to a flight’s departure date.
Whether the pax were EXP or not, wouldn't this rule apply to them (I bolded "booking")?
Cheers.
Jun 14, 2012, 8:53 am
#63
Join Date: Sep 2006
Programs: AA EXP - 2.4 mm, Starwood PLT
Posts: 427
I would think you are going to be charged but not for cancelling a booking but rather a "re-depositing miles" fee which is distinct from a booking fee as it was not charged as part of the booking process.
Jun 14, 2012, 9:18 am
#64
Original Poster
Join Date: Apr 2010
Location: SF Bay Area
Programs: Marriott Bonvoy Ambassador, AA EXP
Posts: 2,704
One time I needed to cancel a non AA itinerary book on AA.com. It was an incredible fight because AA refused to refund it. It took over 2 hours before AA would give my money back.
Last edited by Xero; Jun 19, 2012 at 1:56 pm
Jun 14, 2012, 11:53 am
#65
In Memoriam
Join Date: Apr 2001
Location: dallas texas usa
Programs: aa plt 4.9MM LTAC
Posts: 14,828
some one on the exp phone # has the answer.....
you need to cancel rather than resked?
you need to cancel rather than resked?
Last edited by clacko; Jun 14, 2012 at 12:09 pm
Jun 14, 2012, 12:03 pm
#66
In Memoriam
Join Date: Apr 2001
Location: dallas texas usa
Programs: aa plt 4.9MM LTAC
Posts: 14,828
i just copied this from aa.com....perhaps it applies to your ? i saw nada re 24 hrs....
hopefully the aa cc y'all will use for the fee has a current bonus mi promo....
Reinstating Award Tickets
(Waived for AAdvantage Executive Platinum members using miles from their account)
You can request to have your AAdvantage mileage reinstated for an unused AAdvantage flight award if your ticket has not expired. Partially used awards cannot be reinstated.
When requesting a reinstatement, a $150 USD processing charge will be assessed per account for the first award ticket. Any additional award tickets reinstated to the same account at the same time will have a $25 USD per ticket add-on charge.
hopefully the aa cc y'all will use for the fee has a current bonus mi promo....
Reinstating Award Tickets
(Waived for AAdvantage Executive Platinum members using miles from their account)
You can request to have your AAdvantage mileage reinstated for an unused AAdvantage flight award if your ticket has not expired. Partially used awards cannot be reinstated.
When requesting a reinstatement, a $150 USD processing charge will be assessed per account for the first award ticket. Any additional award tickets reinstated to the same account at the same time will have a $25 USD per ticket add-on charge.
Last edited by clacko; Jun 14, 2012 at 12:08 pm
Jun 14, 2012, 12:09 pm
#67
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,185
Jun 18, 2012, 8:46 pm
#68
Join Date: May 2009
Location: SEA
Programs: AA EXP (2.5MM), Hilton Gold, Marriott Titanium
Posts: 4,859
partner paid reservations
Jun 20, 2012, 6:55 am
#69
Join Date: Jun 2003
Location: Boston; DC
Programs: AA EXP/2mm; UA 1k;
Posts: 673
doesn't the hold/cancel withn 24 hours mean Either / OR.
Eg carrier can give option to hold , but not cancel after purchasing, or carrier can give option to cancel after purchasing but not hld, or both.
I think AA gives option to hold but not cancel within 24 hours, though web services will usually let you cancel with in 30 minutes if you report having clicked the wrong button and accidentally purchased somethingl
Eg carrier can give option to hold , but not cancel after purchasing, or carrier can give option to cancel after purchasing but not hld, or both.
I think AA gives option to hold but not cancel within 24 hours, though web services will usually let you cancel with in 30 minutes if you report having clicked the wrong button and accidentally purchased somethingl
Jun 20, 2012, 9:00 am
#70
Join Date: Jul 2007
Location: SAN
Programs: UA MM Gold
Posts: 1,193
Lots of interesting speculation, but why not just call and ask?
If they say, yes, case closed.
If not, perhaps call again....
If they say, yes, case closed.
If not, perhaps call again....
Jun 20, 2012, 9:34 am
#71
Join Date: Aug 2002
Location: New Hampshire
Programs: AA Platinum, Marriott Gold, Everything else: Dirt
Posts: 802
The key word here is "or." The airlines were forced to offer one of two options: 1) allow 24 hour holds with no payment OR 2) allow a 24 hour refund period. AA has simply chosen the former. They are not required to do both.
Jun 20, 2012, 9:37 am
#72
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,533
Cheers.
Jun 30, 2012, 8:23 pm
#73
Join Date: Aug 2010
Location: ORD
Programs: AA Exec Plat, Marriott Titanium, Hyatt Globalist
Posts: 140
aa.com 24 Hour Hold Not Available Sometimes? (consolidated)
Apologies if this has already been discussed but I couldn't find a thread. Have any of you had issues with the free 24 hold on itineraries not being an option when you go to pay? I've used this option a few times in the last few months but 2 or 3 times now that I've gone to reserve seats it hasn't appeared. These are simple itineraries (LGA-DTW, JFK-LAX, etc.) and I don't understand why the hold isn't showing up.
Jun 30, 2012, 8:26 pm
#74
Join Date: May 2011
Location: BOS
Programs: AA EXP, Morning Calm, Marriott Plat., Hyatt Globalist
Posts: 297
You probably know this but just in case,
If you are applying discount codes, they make 24 hr hold unavailable.
If you are applying discount codes, they make 24 hr hold unavailable.