ARCHIVE: AA 24 Hour Cancellation Policy: Offer 24 Hour Hold (obsolete)
 

The new DOT rules take effect today. One of the policies is that the airline must allow either a 24 hour hold or cancellation for refund provided the reservation was made at least one week in advance.

For itineraries that involve non-AA coded flights booked from AA.com, I would assume that starting today, the 24 hour cancellation policy should apply.

However, I called the EXP desk and they have no clue about it.

Any ideas? Thank you.

I wonder if the airline just has to provde either/or. If that's the case, AA is partially compliant since a traveler is able to 'HOLD' an itinerary that includes non-AA carriers when on AA codeshare - at least for an AA coded oneworld flight I recently held. As well, I'm curious if the new regulation only applies to the airline's own flights. Does anyone know? And, does the regulation extend to -any- airline that operates in the U.S., or just U.S.-based airlines?

I've never been able to hold an itinerary with non-AA carriers, even with AA flight nos.

Not fully compliant yet, without multi-airline itineraries.

You can hold any codeshare flights. But not if the flight is marketed by another airline.

Also, AA's front page now says "Due to technical problems, the initial prices shown on AA.com do not include taxes and fees. Taxes and fees will be added prior to payment." Looks like AA did not do a good job preparing for this day.

I just tested this a few minutes ago on a CX operated flight ORD-HKG.
For AA coded flights, I was allowed to hold.
For CX coded flights, immediate purchase was required.

Try booking an itinerary with non-AA segments? The hold button is there - and a conf code given - for a dummy booking with AA, CX and JAL flights.

I amended my original post. Only when on AA codeshare.

I wonder how many people who don't know about the DOT rules will freak out when they see prices are higher now that taxes have to be reported.

I'm still seeing $41 outbound fares to LHR, but that's due to the other issue, which they STILL haven't fixed. Ugh AA.com needs a lot of work. Anyone know a team of skilled IT engineers to send to DFW to help AA out? :D

Perhaps only with OW carriers? I've never been able to hold an itinerary that has a G3 (GOL)-operated component with an AA flight no.

I got an email from WN this morning explaining, in great detail, how the fares I see up front would now be different, but the actual total fare paid would be the same. Also, points would still be awarded on Fare + Excise Tax, as before, and not on the full fare I see.

They did a very good job of making it clear that nothing other than the originally-displayed fare would change.

AA? Just the sound of one hand clapping...

Cheers.

no, those punch-card programmers refuse to retire or leave their position. and they think they are way more experienced than your skilled young engineers.

But you actually read your emails. :D

I'm thinking of people who don't usually fly.

Ha! AA.com has a not right now stating: "Due to technical problems, the initial prices shown on AA.com do not include taxes and fees. Taxes and fees will be added prior to payment."