Jun 2, 2014, 11:48 am
Last edit by: JDiver
AA App for the Apple iPhone / iOS - Questions, Issues
The iPhone American Airlines app now (Sep 2014) requires iOS 8.0 to run properly. If you have an earlier iPhone you do not wish to update from iOS 7 or previous versions due to battery usage and reported slowness, the AA app now requires updating to iOS 8 to communicate and exchange data with AA.
The previous iPhone American Airlines App works with iOS 7.0 and was originally released September 2013; the newest version is 3.4.1 (for fixes for iPad crashes). Further information can be found in the iTunes store: https://itunes.apple.com/us/app/american-airlines/id382698565?mt=8
cubuffaloes2004 states:
"What's New in Version 3.3.0
- Now retrieve your mobile boarding pass for AA flights (for eligible cities) on itineraries with codeshare flights
- Ability to change your seat on US Airways flights
- Upon check in, see status of systemwide and 500-mile upgrade requests
- Mobile boarding pass redesign/enhancements
- Smarter search capabilities on Flight Status and Schedules
- Various other bug fixes"
Also displays the incoming flight.
The posts from 2011 and prior to then have been archived; you may find them here: Archive: AA iPhone app - questions and issues (2011 and prior)
AA Apple iPhone app - questions and issues (consolidated)
Jun 17, 2018, 8:45 pm
#406
Join Date: May 2015
Location: LAX
Programs: AA EXP
Posts: 179
Jul 29, 2018, 4:31 pm
#407
Join Date: Jun 2016
Posts: 2
AA App - Cannot Log In
Need help with the AA App for iOS. I keep getting the log-in error message: "Login Error - We're unable to log you in with the information you entered. For your security, your account will be locked after 6 unsuccessful attempts. Please verify your entries and resubmit." I am able to log in using a web browser with no issues (both on my phone and computer).
Any suggestions or help would be greatly appreciated.
Tim
Any suggestions or help would be greatly appreciated.
Tim
Jul 29, 2018, 4:40 pm
#408
Join Date: Feb 2005
Location: PHL
Programs: AA EXP MM, HHonors Lifetime Diamond, Marriott Lifetime Ti, UA Silver
Posts: 5,036
Found another way to force a reservation display refresh
I have a number of reservations on the app that have been "stuck" with an old "Updated xx days, yy hours, ... ago". Using the Manage Reservations function I've been able to get them to refresh but that's a pain.
I'm using iOS 11.4.1 on an iPhone 6+. By chance I discovered that if you go to a reservation that displays an old "Updated" date you can briefly swipe up, and without releasing your finger do a longer swipe down, and it will refresh. Saves a bit of time and a chunk of aggravation.
I'm using iOS 11.4.1 on an iPhone 6+. By chance I discovered that if you go to a reservation that displays an old "Updated" date you can briefly swipe up, and without releasing your finger do a longer swipe down, and it will refresh. Saves a bit of time and a chunk of aggravation.
Last edited by PHLGovFlyer; Jul 29, 2018 at 4:46 pm
Jul 29, 2018, 6:37 pm
#409
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
I have a number of reservations on the app that have been "stuck" with an old "Updated xx days, yy hours, ... ago". Using the Manage Reservations function I've been able to get them to refresh but that's a pain.
I'm using iOS 11.4.1 on an iPhone 6+. By chance I discovered that if you go to a reservation that displays an old "Updated" date you can briefly swipe up, and without releasing your finger do a longer swipe down, and it will refresh. Saves a bit of time and a chunk of aggravation.
I'm using iOS 11.4.1 on an iPhone 6+. By chance I discovered that if you go to a reservation that displays an old "Updated" date you can briefly swipe up, and without releasing your finger do a longer swipe down, and it will refresh. Saves a bit of time and a chunk of aggravation.
Jul 29, 2018, 9:15 pm
#410
Join Date: Feb 2005
Location: PHL
Programs: AA EXP MM, HHonors Lifetime Diamond, Marriott Lifetime Ti, UA Silver
Posts: 5,036
I've not encountered any other apps where a brief upward swipe blended into a subsequent downward swipe does anything.
Jul 30, 2018, 3:37 pm
#411
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
I agree that the straight downward swipe updates most everything, and I've used it routinely for years. However, it reliably refuses to update AA app reservations for me.
I've not encountered any other apps where a brief upward swipe blended into a subsequent downward swipe does anything.
I've not encountered any other apps where a brief upward swipe blended into a subsequent downward swipe does anything.
Jul 31, 2018, 7:12 am
#412
Join Date: Feb 2005
Location: PHL
Programs: AA EXP MM, HHonors Lifetime Diamond, Marriott Lifetime Ti, UA Silver
Posts: 5,036
Interestingly, when displaying the list of "Upcoming Trips" the simple downward swipe works as expected and refreshes the list. It's only after entering one of the reservations that functionality breaks.
Aug 7, 2018, 7:20 am
#414
Join Date: May 2000
Location: Chicago
Programs: AA EP, UA Gold-MM, UA 1K (former), GS (former),SPG LT Platinum, Hyatt Diamond, HH Diamond
Posts: 2,299
Even when you generate the BP the first time after check-in it launches the wallet to display it.
Aug 7, 2018, 7:42 am
#415
FlyerTalk Evangelist
Join Date: Nov 2002
Location: ORD
Posts: 14,231
So I have to add the BP to the wallet in order to see it? How annoying is that! Every other airline's app gives you the choice of displaying the BP or adding it to the wallet. I got tired of accumulating old BPs in my wallet a long time ago...
Aug 7, 2018, 7:49 am
#417
Join Date: May 2000
Location: Chicago
Programs: AA EP, UA Gold-MM, UA 1K (former), GS (former),SPG LT Platinum, Hyatt Diamond, HH Diamond
Posts: 2,299
Aug 7, 2018, 7:49 am
#418
FlyerTalk Evangelist
Join Date: Nov 2002
Location: ORD
Posts: 14,231
Aug 7, 2018, 7:51 am
#419
Join Date: May 2000
Location: Chicago
Programs: AA EP, UA Gold-MM, UA 1K (former), GS (former),SPG LT Platinum, Hyatt Diamond, HH Diamond
Posts: 2,299
On the main page of the AA app swipe up the bottom section (where is says Flight Status, Find Trip, etc...) and go to "Notifications and Info" then Delete Expired Wallet Passes
Aug 7, 2018, 8:04 am
#420
Join Date: Feb 2003
Location: Washington, DC
Programs: AA Executive Platinum/Million Miler, Marriott Titanium Elite-Lifetime, Hilton Gold
Posts: 3,210
It's actually a plus for some. My prior employer required copies of boarding passes for every segment. Having them in the wallet saved me a few times when I forgot to save the PDFs upon checking in on the web site.