Apr 19, 2016, 4:36 am
Last edit by: Prospero
Trivial name differences - first and last names without middle name, blending of middle or Latin style names, etc. should not cause trouble flying, as long as the identification used displays the primary characteristics of the name on the boarding pass / ticket on AA, and on most airlines.
However, Cathay Pacific and some airlines are genuine sticklers and may not make changes at their end. Members have reported challenging times getting fixes for otherwise trivial name issues.
Changing a name on an issued ticket - reissuing the same ticket to another person - will not happen.
Changing a date of birth due to an accidental account entry must be rectified by contact with AA.; you may (or not) be asked to fax supporting documentation. Some other account changes that don’t “stick” (sometimes passport information, etc.) will also have to be called in. Contact for gender changes or issues as well. See here for AAdvantage Account contact form (AAdvantage Customer Service is only open work days 7-7 Central time.) See post #1 for contact phone numbers and aa.com contact form page illustration.
See:
U.S. Department of State: Change or Correct a Passport link
Posts prior to 2016 have been archived, and can be read here.
Signed in members with 90 days / 90 posts can edit this Wikipost. Wiki contents may be printed by using the
(lower right wiki corner)
However, Cathay Pacific and some airlines are genuine sticklers and may not make changes at their end. Members have reported challenging times getting fixes for otherwise trivial name issues.
Changing a name on an issued ticket - reissuing the same ticket to another person - will not happen.
Changing a date of birth due to an accidental account entry must be rectified by contact with AA.; you may (or not) be asked to fax supporting documentation. Some other account changes that don’t “stick” (sometimes passport information, etc.) will also have to be called in. Contact for gender changes or issues as well. See here for AAdvantage Account contact form (AAdvantage Customer Service is only open work days 7-7 Central time.) See post #1 for contact phone numbers and aa.com contact form page illustration.
See:
U.S. Department of State: Change or Correct a Passport link
Posts prior to 2016 have been archived, and can be read here.
Signed in members with 90 days / 90 posts can edit this Wikipost. Wiki contents may be printed by using the
(lower right wiki corner)
Name, Gender Difference, Date of Birth, Change, Errors, etc. Account, Ticket, Award
Sep 23, 2017, 6:02 am
#106
Join Date: Mar 2010
Location: PHL
Programs: AA Executive Platinum; Hilton Diamond
Posts: 2,663
Can you please help ease my mind....
I have gotten 2 different answers from AA, no response from them on a PM on FB and a 'canned' response to an email. Sigh
I am worried about my boarding pass NOT matching my passport.
When I look at my ticket it shows first & last name only (passport includes middle name).
Aadvantage account shows my first, middle and last name.
What problems will I have with getting on my flight to (Mexico ) SJD next week?
Thank you
I have gotten 2 different answers from AA, no response from them on a PM on FB and a 'canned' response to an email. Sigh
I am worried about my boarding pass NOT matching my passport.
When I look at my ticket it shows first & last name only (passport includes middle name).
Aadvantage account shows my first, middle and last name.
What problems will I have with getting on my flight to (Mexico ) SJD next week?
Thank you
Sep 23, 2017, 6:04 am
#107
Join Date: Aug 2010
Programs: AA,CX, BA, Priority Club, SPG, Hilton
Posts: 1,397
Can you please help ease my mind....
I have gotten 2 different answers from AA, no response from them on a PM on FB and a 'canned' response to an email. Sigh
I am worried about my boarding pass NOT matching my passport.
When I look at my ticket it shows first & last name only (passport includes middle name).
Aadvantage account shows my first, middle and last name.
What problems will I have with getting on my flight to SJD next week?
Thank you
I have gotten 2 different answers from AA, no response from them on a PM on FB and a 'canned' response to an email. Sigh
I am worried about my boarding pass NOT matching my passport.
When I look at my ticket it shows first & last name only (passport includes middle name).
Aadvantage account shows my first, middle and last name.
What problems will I have with getting on my flight to SJD next week?
Thank you
However, I had experienced once when traveling with Cathay in asia, my 2nd first name became initial, they said my name doesnt match my passport, insisted me to correct the name before issuing the boarding pass.however, i think if the ticket dont show initial at all, they will let me go.
So i think its pretty common leave the middle in America and europe, but be litttle cautions when traveling in asia, where its common ppl has 2nd first name.
Sep 23, 2017, 6:12 am
#108
Join Date: Oct 2015
Location: SFO
Programs: AA EXP, SPG / Marriott GLD, HHonors GLD
Posts: 520
AA boarding passes at least on the phone always only shows first/last despite my middle name being in the Aadvantage account and I've never had an issue. Flew to SJD through PHX on AA in May, nothing eventful
I think you'll be fine
I think you'll be fine
Oct 13, 2017, 7:06 am
#110
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
aa.com birth date "problem"
On aa.com (using ie11 and also ms edge) in my main profile my birthday shows the CORRECT info. When I go to any of my 6 future reservations, click "edit passenger..." in the birthday field, the month and year are correct, the birthday is off by 1 (one) day [XX - 1]
I called exp desk and aa.com web services, they both see the correct info.
Using my iPhone with SAFARI browser, I see the same error.
PS: I'm in TSA pre-check, my KTN is showing correctly. It is possible that the error has been there for my past reservations but I never noticed it.
I called exp desk and aa.com web services, they both see the correct info.
Using my iPhone with SAFARI browser, I see the same error.
PS: I'm in TSA pre-check, my KTN is showing correctly. It is possible that the error has been there for my past reservations but I never noticed it.
Oct 13, 2017, 7:51 am
#111
Join Date: Jun 2015
Posts: 229
Hi nrr -- just wanted to chime in to say that I'm having the same problem with my one current AA reservation (a US-Canada flight) as well. To be clear, if my birthday was July 4, 1950, that's correct in my AAdvantage profile, but in the "Secure Flight" information box for any particular reservation it's showing up as July 3, 1950.
I also called AA and spoke with the same groups, who claimed they were seeing no problems and had the correct July 4 birthday everywhere.
I'm going to let it be and assume it's some IT glitch for now, but my flight's over a month away. If I start seeing stories here about people running into actual problems boarding their flight due to this, I'll be more insistent about trying to get something fixed.
I also called AA and spoke with the same groups, who claimed they were seeing no problems and had the correct July 4 birthday everywhere.
I'm going to let it be and assume it's some IT glitch for now, but my flight's over a month away. If I start seeing stories here about people running into actual problems boarding their flight due to this, I'll be more insistent about trying to get something fixed.
Oct 13, 2017, 7:53 am
#112
Join Date: May 2012
Location: HNL
Programs: AA PP 1.8MM, PC Spire, Hertz 5*, Hyatt Globalist
Posts: 1,030
I just checked myself and it is the same for me. Looks like a coding error. Certain software start the day at 0 and you have to add 1. Either the developer forgot to add the 1 or subtracted 1 when they shouldn't have.
Oct 13, 2017, 7:55 am
#113
Join Date: May 2012
Location: HNL
Programs: AA PP 1.8MM, PC Spire, Hertz 5*, Hyatt Globalist
Posts: 1,030
I checked in IE and Chrome. The bug is there for both. I expected as much. I am 99% certain it is a server side coding bug and it wouldn't matter which browser used.
Oct 13, 2017, 9:17 am
#115
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
The system portion controlling account updates seems to be buggered. When I try to make a change I get
Oct 14, 2017, 1:09 am
#117
Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,467
Oct 15, 2017, 1:51 pm
#118
Join Date: Dec 2001
Location: San Jose, CA USA
Programs: AA EXP/7.0MM
Posts: 265
It might be a common code bug
Mrs Skydiver has her birthday on July 1. On both CX and QR if i input 7/1/xxxx and save, the data screen shows 06/30. No matter how many times I do it, it makes her "another day older and deeper in debt".
If i input 7/2, it results in 7/1. That being said, at check-in with CX it sometimes had the correct value and sometimes had the incorrect and needed to be updated.
Perhaps there is a stock module used by various OW airlines?
If i input 7/2, it results in 7/1. That being said, at check-in with CX it sometimes had the correct value and sometimes had the incorrect and needed to be updated.
Perhaps there is a stock module used by various OW airlines?
Oct 15, 2017, 3:52 pm
#120
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
I'm OP, I have a flt on 11/3/17; as long as the birthday snafu doesn't affect my TSA pre-check status and is just an internal AA issue I'm not too concerned. Per AA everything is OK--I'll post a follow up if I'm stranded in JFK.
Last edited by nrr; Oct 16, 2017 at 8:29 am