Got a call from AA asking why I haven't flown them lately

 
Old Mar 27, 07, 3:09 pm
  #1  
Original Poster
 
Join Date: Jun 2005
Programs: AA Exec Plat, United Plat
Posts: 451
Got a call from AA asking why I haven't flown them lately

My travel patterns are always changing, and I haven't flown AA much for the past few months. I don't think I ever really flew them a lot anyway (had Gold status).

All the same, I got a call today from someone at AA wanting to find out if there's a reason why my travel with AA declined (service issues, lack of routes I need, etc). She was very friendly and said they really value my business etc and if there's anything they can do to get me to choose them more often to please let them know.

It was a nice personal touch - good marketing effort from AA!
WineIsGood is offline  
Old Mar 27, 07, 3:17 pm
  #2  
 
Join Date: Jul 2006
Programs: Top Tiers for 2013 AA, MR, PC Thanks FT!
Posts: 712
Did they offer you bonus miles?
dalm is offline  
Old Mar 27, 07, 3:35 pm
  #3  
 
Join Date: Oct 2006
Location: DFW
Programs: aa plat in funkytown tx
Posts: 167
never heard of them doing that before..anyone else ever get a call like that?
bal214 is offline  
Old Mar 27, 07, 3:41 pm
  #4  
 
Join Date: Jan 2007
Location: Laguna Niguel, CA
Programs: AA PLT, 1.8mm
Posts: 6,986
it seems odd that AA would call wanting to know why you aren't flying when they claim to "know why you fly". I guess the department that knows why you fly should hook up with the department that wants to know why you don't fly.
cynicAAl is offline  
Old Mar 27, 07, 3:50 pm
  #5  
 
Join Date: Dec 2006
Programs: AA PLT (2MM-- thank you FT!), UAL, DL, AF, BA
Posts: 851
Originally Posted by cynicAAl View Post
it seems odd that AA would call wanting to know why you aren't flying when they claim to "know why you fly". I guess the department that knows why you fly should hook up with the department that wants to know why you don't fly.
Awesome! Perhaps a corporate retreat is in order... the two departments could figure everything out following a rousing game of volleyball or a three-legged race!
Keith Flyer Maven is offline  
Old Mar 27, 07, 4:14 pm
  #6  
Suspended
 
Join Date: Jun 2005
Location: SoCal
Programs: AA PLT, SPG Platinum
Posts: 3,465
Just be careful when they say that they are going to give you a credit for free travel, and that all they need to do is verify your name, DOB, and social security number .
Fly AA J all the way is offline  
Old Mar 27, 07, 4:17 pm
  #7  
 
Join Date: May 2006
Posts: 571
Originally Posted by cynicAAl View Post
it seems odd that AA would call wanting to know why you aren't flying when they claim to "know why you fly". I guess the department that knows why you fly should hook up with the department that wants to know why you don't fly.
My theory is that they have a computer that knows why each of their several hundred thousand passengers fly, but it spit out one exception and said there's this ONE guy, and we just can't figure out why the hell he flies.

So they just picked up the phone and gave him a call. I think they had to do this one other time in the late 1990's when they couldn't figure out why Bill Allison of Wilmette, IL, flew. He had to fill them in.
edwin_p_morales is offline  
Old Mar 27, 07, 5:26 pm
  #8  
 
Join Date: Nov 2006
Location: IAH
Programs: UA GS (1MM); AA LT Gold (1.9 MM); SQ; WN; DL; "Bonvoy Titanium"
Posts: 395
Funny, a couple of years ago I went from EXP (almost all F or Int'l C) to NS because of change in travel patterns--no call from AA, I assumed they didn't care. Good for you!
BeanTownBoy is offline  
Old Mar 27, 07, 5:56 pm
  #9  
 
Join Date: Jun 2006
Location: WAS
Programs: AA: EXP(3MM), Hilton: Diamond, SPG: Gold
Posts: 172
Originally Posted by bal214 View Post
never heard of them doing that before..anyone else ever get a call like that?
Yes, in the fall or winter of 2000, when I was about to drop to PLT.
kaztm is offline  
Old Mar 27, 07, 6:18 pm
  #10  
 
Join Date: Sep 2002
Location: ORD, AA EXP, HHonors Gold, SPG Gold
Posts: 594
My SO got a call about two years back, when she was PLT and stopped flying with them much.
wannabe is offline  
Old Mar 27, 07, 6:26 pm
  #11  
FlyerTalk Evangelist
 
Join Date: Jan 2001
Location: NYC
Programs: AA LT PLT / 3MM, Marriott LT Gold
Posts: 30,442
Originally Posted by edwin_p_morales View Post
My theory is that they have a computer that knows why each of their several hundred thousand passengers fly, but it spit out one exception and said there's this ONE guy, and we just can't figure out why the hell he flies.

So they just picked up the phone and gave him a call. I think they had to do this one other time in the late 1990's when they couldn't figure out why Bill Allison of Wilmette, IL, flew. He had to fill them in.
This is definitely the most likely explanation. ^ ^ ^
vasantn is offline  
Old Mar 27, 07, 6:37 pm
  #12  
 
Join Date: Jul 2005
Location: BOS
Programs: BA GLD for LIfe, AA PLT 2 MM miler, B6 Mosaic, Star GLD; HH Diamond; Marriott PLT, IHG Plat
Posts: 1,341
Originally Posted by bal214 View Post
never heard of them doing that before..anyone else ever get a call like that?
Yes, I received that call a few years ago. I have been platinum but never EXP every year for a while and then partway through the year I hadn't flown much on AA. I have a preference for AA but who I fly is dictated by where I am flying and that is dictated by which clients I am working for. Sometimes clients have a good deal with a carrier and so I will try to honor that as most of my flying is business class or first class international travel. I told them upgrades to first when I was flying coach would make a difference.

This past year, a big client had a deal with BA and I wanted to see whether I could get Gold on BA (I did in December). AA hasn't called.
shawbridge is offline  
Old Mar 27, 07, 7:50 pm
  #13  
 
Join Date: Apr 2001
Location: Cupertino, CA - AA:PLT 2MM; Marriott:Plt; Hilton:Slv
Posts: 558
I got a call like this about 4 months ago. I went from an EXP to one flight from SJC-LAX the following year. They asked what would make me fly more so I asked them to extend my VIP's a year. They told me they extended two VIP's, and then I later realized that they GAVE me two courtesy VIP's...I was still able to book older VIP's in February before they expired!

Oh, and in my EXP year I was almost 100% paid F and J, not sure if that motivated their call.
gwade is offline  
Old Mar 27, 07, 7:57 pm
  #14  
 
Join Date: Oct 2003
Location: Stuck Between the Moon and CLD or SAN, Your local Taco Bell
Programs: AA EXP/LT PLT, DL PM, UA Silver, SPG Plat, Marriott Plat, Hyatt Globalist
Posts: 3,504
I got a similar call right before I dropped from EXP to PLT. They made me an offer to get status back and it's pretty much a done deal... also included the full batch of VIPs for the year.

This, combined with the arrogance/incompetence of US have locked me into AA.... even if it makes ORD a second home for me.
McFlyPHL is offline  
Old Mar 27, 07, 11:10 pm
  #15  
FlyerTalk Evangelist
 
Join Date: Mar 2001
Location: Fort Worth TX
Programs: Earned status with AA, DL, SPG, HH, Hyatt, Marriott, Seabourn, NCL, National, Hertz...I miss my bed!
Posts: 10,924
Originally Posted by McFlyPHL View Post
I got a similar call right before I dropped from EXP to PLT. They made me an offer to get status back and it's pretty much a done deal... also included the full batch of VIPs for the year.
Shhhh.... we can't have credible posters debunking the spin that this "never happens".
techgirl is offline  

Thread Tools
Search this Thread
Search Engine: