Got a call from AA asking why I haven't flown them lately
Mar 27, 2007, 2:09 pm
#1
Original Poster
Join Date: Jun 2005
Programs: AA Exec Plat, United Plat
Posts: 451
Got a call from AA asking why I haven't flown them lately
My travel patterns are always changing, and I haven't flown AA much for the past few months. I don't think I ever really flew them a lot anyway (had Gold status).
All the same, I got a call today from someone at AA wanting to find out if there's a reason why my travel with AA declined (service issues, lack of routes I need, etc). She was very friendly and said they really value my business etc and if there's anything they can do to get me to choose them more often to please let them know.
It was a nice personal touch - good marketing effort from AA!
All the same, I got a call today from someone at AA wanting to find out if there's a reason why my travel with AA declined (service issues, lack of routes I need, etc). She was very friendly and said they really value my business etc and if there's anything they can do to get me to choose them more often to please let them know.
It was a nice personal touch - good marketing effort from AA!
Mar 27, 2007, 2:17 pm
#2
Join Date: Jul 2006
Programs: Top Tiers for 2013 AA, MR, PC Thanks FT!
Posts: 712
Did they offer you bonus miles? 
Mar 27, 2007, 2:35 pm
#3
Join Date: Oct 2006
Location: DFW
Programs: aa plat in funkytown tx
Posts: 167
never heard of them doing that before..anyone else ever get a call like that?
Mar 27, 2007, 2:41 pm
#4
Join Date: Jan 2007
Location: Laguna Niguel, CA
Programs: AA PLT, 1.8mm
Posts: 6,988
it seems odd that AA would call wanting to know why you aren't flying when they claim to "know why you fly". I guess the department that knows why you fly should hook up with the department that wants to know why you don't fly.
Mar 27, 2007, 2:50 pm
#5
Join Date: Dec 2006
Programs: AA PLT (2MM-- thank you FT!), UAL, DL, AF, BA
Posts: 853
Awesome! Perhaps a corporate retreat is in order... the two departments could figure everything out following a rousing game of volleyball or a three-legged race!
Mar 27, 2007, 3:14 pm
#6
Suspended
Join Date: Jun 2005
Location: SoCal
Programs: AA PLT, SPG Platinum
Posts: 3,465
Just be careful when they say that they are going to give you a credit for free travel, and that all they need to do is verify your name, DOB, and social security number .
.
Mar 27, 2007, 3:17 pm
#7
Join Date: May 2006
Posts: 596
So they just picked up the phone and gave him a call. I think they had to do this one other time in the late 1990's when they couldn't figure out why Bill Allison of Wilmette, IL, flew. He had to fill them in.
Mar 27, 2007, 4:26 pm
#8
Join Date: Nov 2006
Location: BOS
Programs: UA 1K (2MM); AA LT Gold (1.9 MM); SQ; WN; DL; "Bonvoy Ambassador""
Posts: 398
Funny, a couple of years ago I went from EXP (almost all F or Int'l C) to NS because of change in travel patterns--no call from AA, I assumed they didn't care. Good for you!
Mar 27, 2007, 4:56 pm
#9
Join Date: Jun 2006
Location: WAS
Programs: AA: EXP(3MM), Hilton: Diamond, SPG: Gold
Posts: 172
Mar 27, 2007, 5:18 pm
#10
Join Date: Sep 2002
Location: ORD, AA EXP, HHonors Gold, SPG Gold
Posts: 594
My SO got a call about two years back, when she was PLT and stopped flying with them much.
Mar 27, 2007, 5:26 pm
#11
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,389
My theory is that they have a computer that knows why each of their several hundred thousand passengers fly, but it spit out one exception and said there's this ONE guy, and we just can't figure out why the hell he flies.
So they just picked up the phone and gave him a call. I think they had to do this one other time in the late 1990's when they couldn't figure out why Bill Allison of Wilmette, IL, flew. He had to fill them in.
So they just picked up the phone and gave him a call. I think they had to do this one other time in the late 1990's when they couldn't figure out why Bill Allison of Wilmette, IL, flew. He had to fill them in.
Mar 27, 2007, 5:37 pm
#12
Join Date: Jul 2005
Location: BOS
Programs: BA GLD for LIfe, AA PLT 2 MM miler, B6 Mosaic, Star GLD; HH Diamond; Marriott PLT, IHG Plat
Posts: 1,368
This past year, a big client had a deal with BA and I wanted to see whether I could get Gold on BA (I did in December). AA hasn't called.
Mar 27, 2007, 6:50 pm
#13
Join Date: Apr 2001
Location: Cupertino, CA - AA:PLT 2MM; Marriott:Plt; Hilton:Slv
Posts: 562
I got a call like this about 4 months ago. I went from an EXP to one flight from SJC-LAX the following year. They asked what would make me fly more so I asked them to extend my VIP's a year. They told me they extended two VIP's, and then I later realized that they GAVE me two courtesy VIP's...I was still able to book older VIP's in February before they expired!
Oh, and in my EXP year I was almost 100% paid F and J, not sure if that motivated their call.
Oh, and in my EXP year I was almost 100% paid F and J, not sure if that motivated their call.
Mar 27, 2007, 6:57 pm
#14
Join Date: Oct 2003
Location: Stuck Between the Moon and CLD or SAN, Your local Taco Bell
Programs: AA EXP/LT PLT, DL PM, UA Silver, SPG Plat, Marriott Plat, Hyatt Globalist
Posts: 3,510
I got a similar call right before I dropped from EXP to PLT. They made me an offer to get status back and it's pretty much a done deal... also included the full batch of VIPs for the year.
This, combined with the arrogance/incompetence of US have locked me into AA.... even if it makes ORD a second home for me.
This, combined with the arrogance/incompetence of US have locked me into AA.... even if it makes ORD a second home for me.
Mar 27, 2007, 10:10 pm
#15
FlyerTalk Evangelist
Join Date: Mar 2001
Location: Fort Worth TX
Programs: Earned status with AA, DL, SPG, HH, Hyatt, Marriott, Seabourn, NCL, National, Hertz...I miss my bed!
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