AA Phone Lines not even open...
Feb 24, 2007, 1:22 pm
#1
Original Poster
Join Date: Feb 2006
Location: DFW but missing PHL
Programs: AA PLT and climbing
Posts: 384
AA Phone Lines not even open...
"To use automated service... Press 1."
If you're trying to reach an agent, please call back later (paraphrased...)
WOW, that's bad!!!
If you're trying to reach an agent, please call back later (paraphrased...)
WOW, that's bad!!!
Feb 24, 2007, 1:30 pm
#2
Join Date: Aug 2005
Location: SFO
Programs: AA EXP/4MM, UA GS, AS MVP GOLD 75K
Posts: 3,362
Which number did you call? I have no problem getting through to the EXP desk. Some American departments/offices aren't open on the weekends, which may be why you are having a difficult time getting through.
Feb 24, 2007, 1:35 pm
#3
Original Poster
Join Date: Feb 2006
Location: DFW but missing PHL
Programs: AA PLT and climbing
Posts: 384
800-433-7300 it has the regular prompts back again, but when I elect to go thru to an agent, I just get a really loud beeping tone...
Wish I was EXP and could call there...
I called AAdvantage earlier, but the lady from there just transferred me through to a very unhelpful reservations guy.
Wish I was EXP and could call there...
I called AAdvantage earlier, but the lady from there just transferred me through to a very unhelpful reservations guy.
Feb 24, 2007, 1:53 pm
#4
Original Poster
Join Date: Feb 2006
Location: DFW but missing PHL
Programs: AA PLT and climbing
Posts: 384
WHen I do get through, it says,
"If you need to talk to a sales representative, please try your call again later..."
Hmmm, what if I need help now???
"If you need to talk to a sales representative, please try your call again later..."
Hmmm, what if I need help now???
Feb 24, 2007, 2:04 pm
#5
Suspended
Join Date: Jun 2002
Location: Siesta Key
Programs: AA EXP-1.6MM, Hilton Diamond, ManU & Chicago Bears #1 Fan
Posts: 9,697
Perhaps you've heard about very serious weather issues in Dallas and also in Chicago?
Feb 24, 2007, 2:05 pm
#6
Original Poster
Join Date: Feb 2006
Location: DFW but missing PHL
Programs: AA PLT and climbing
Posts: 384
Yes, of course, that would be the reason I am calling of course... I'm happy to wait in line, but to not even offer that option and just disconnect??? Doesn't seem fair. Just got through on about the 10th try and they said approx 15 minute wait. I can deal with that...
Bri
Bri
Feb 24, 2007, 2:22 pm
#7
Join Date: Mar 2004
Location: OKC/DFW
Programs: AA EXP/2 MM
Posts: 9,999
I'm at DFW right now and by the looks of the air and the strength of the wind, the sky is falling. Coupled with the weather at ORD and elsewhere, it doesn't seem surprising that the phone lines are backed up.
Feb 24, 2007, 2:22 pm
#8
Join Date: Aug 2005
Location: SFO
Programs: AA EXP/4MM, UA GS, AS MVP GOLD 75K
Posts: 3,362
Seems like this has shades of what JetBlue did last week - not picking up there phones either during the weather/rebooking fiasco.
Feb 24, 2007, 2:30 pm
#10
Join Date: Mar 2004
Location: OKC/DFW
Programs: AA EXP/2 MM
Posts: 9,999
Despite the hysterical thread title, even the OP acknowledges that AA is taking phone calls. (Posts #3 and #6)
Feb 24, 2007, 2:36 pm
#11
Join Date: Aug 2005
Location: SFO
Programs: AA EXP/4MM, UA GS, AS MVP GOLD 75K
Posts: 3,362
Before we get too carried away here, let's note that AA is picking up the phones. There is just a long wait because the phone queues are (understandably) backed up at the moment... even at the EXP number.
Despite the hysterical thread title, even the OP acknowledges that AA is taking phone calls. (Posts #3 and #6)
Despite the hysterical thread title, even the OP acknowledges that AA is taking phone calls. (Posts #3 and #6)
Feb 24, 2007, 2:47 pm
#12
Join Date: Mar 2004
Programs: AA-exp, 4MM, MR-plat, Hertz-PC, WN-CP
Posts: 423
If anyone is sitting in an A/C, especially lax, where they are announcing the "operational 800#" you might want to pm it to this guy - help him save the impending marriage!
Feb 24, 2007, 3:02 pm
#13
Original Poster
Join Date: Feb 2006
Location: DFW but missing PHL
Programs: AA PLT and climbing
Posts: 384
I don't think I am being unnecessairly frantic. When I posted it, I was calling and there was no answer, no option for a person, and I was just getting hung up on. Since then, I have been able to connect after a long (understandable) wait. I'm not at all upset about the situation, the long waits, etc...
I was simply remarking that I would prefer to get in queue and be told I had a 45-60 minute wait than just being hung up on and told to call back another time... As it was, I just spent about 30 minutes calling back, and then got in line for 15. If nothing else, I could have done something else with the time, that's all...
I think I have done enough good things over the years that the proposed marriage is safe, but some flowers on the table and a bottle of wine won't hurt when the future Mrs. LotzOStuff finally gets back to the abode...
Feb 24, 2007, 3:31 pm
#14
Join Date: Sep 2005
Location: ORD
Programs: AA; Marriott; SPG; HH
Posts: 3,473
Having a similar problem with the EXP desk - was on hold for about 10 minutes, before reaching someone.
Must be a very busy day for them considering the problems with ORD and DFW.
Must be a very busy day for them considering the problems with ORD and DFW.
Feb 24, 2007, 3:39 pm
#15
Join Date: May 2003
Location: Washington, DC 20016
Programs: AA Gold; US silver
Posts: 95
I've been trying to get through all day on 1-800-882-8880 for the international award desk. Keep getting busy signals and bumped off. Anyone have a recommendation for a different number?