Phone Call from Gate Agent

 
Old Sep 28, 15, 4:22 pm
  #1  
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Phone Call from Gate Agent

I was flying SAL-MIA-TPA last night but decided not to take the last leg. I bought a separate ticket to fly MIA-TPA at a later date. I was surprised when my phone rang and it was the gate agent for my MIA-TPA flight checking to see if I was going to make my flight because she didn't want to give my seat away. From what I read on here this is not SOP, but I thought it was great service, she even mentioned that she was especially worried about me because I was such a 'valued customer'. Obviously we can't expect them to do that for every flight, but I wanted to share my experience and see if anyone else had had similar experiences.
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Old Sep 28, 15, 5:31 pm
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Phone Call from Gate Agent

This happened to me on CO years ago under similar circumstances, though I don't recall whether it was the actual GA or someone in an office.
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Old Sep 28, 15, 5:47 pm
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Originally Posted by FAA1996 View Post
I was flying SAL-MIA-TPA last night but decided not to take the last leg. I bought a separate ticket to fly MIA-TPA at a later date. I was surprised when my phone rang and it was the gate agent for my MIA-TPA flight checking to see if I was going to make my flight because she didn't want to give my seat away. From what I read on here this is not SOP, but I thought it was great service, she even mentioned that she was especially worried about me because I was such a 'valued customer'. Obviously we can't expect them to do that for every flight, but I wanted to share my experience and see if anyone else had had similar experiences.
Ive had that happen previously.

When I am dropping a leg, I have my travel agent cancel my flight so this does not happen. The leg is cancelled, AA never knows. There is an unused coupon floating around but nobody is wondering 'why didnt he fly that?'
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Old Sep 28, 15, 6:05 pm
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Happened to me at the beginning of this year on a DFW-SEA flight. Kept my seat on this flight as a result !
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Old Sep 28, 15, 6:09 pm
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What a wonderful service, and certainly much more effective and efficient than paging people in the gate area. I've personally never experienced it.
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Old Sep 28, 15, 6:12 pm
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Originally Posted by rjque View Post
What a wonderful service, and certainly much more effective and efficient than paging people in the gate area. I've personally never experienced it.
Have the feeling it's very rare. It's only happened to me once, and I've had multiple times where my seat was given away per standard procedure.

However, when it happens it's very, very nice!
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Old Sep 28, 15, 8:51 pm
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Had it several times on somewhat tight connections. I think EXP and paid F tickets probably helps.
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Old Sep 28, 15, 9:32 pm
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Originally Posted by FAA1996 View Post
I was flying SAL-MIA-TPA last night but decided not to take the last leg. I bought a separate ticket to fly MIA-TPA at a later date. I was surprised when my phone rang and it was the gate agent for my MIA-TPA flight checking to see if I was going to make my flight because she didn't want to give my seat away. From what I read on here this is not SOP, but I thought it was great service, she even mentioned that she was especially worried about me because I was such a 'valued customer'. Obviously we can't expect them to do that for every flight, but I wanted to share my experience and see if anyone else had had similar experiences.
Not long ago I was on a delayed flight and had a tight connection in MIA on the last flight to my destination that evening, When the plane parked at the gate, the seatbelt sign stayed on, AA personnel boarded, got me, and escorted me off the plane first so I could make my connecting flight.

I'm a run of the mill EXP - made me realize that AA does value us.
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Old Sep 29, 15, 6:57 am
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I have been called also by an agent trying to find out where I was given that I was checked-in for the flight. I think if you dont check-in, probably no call.
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Old Sep 29, 15, 7:02 am
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I have had this happen recently.....ORD-LGA while at O'Hare. I was trying to get home earlier and the GA called me to make sure I was going to make it to the gate and he held my FC seat.....he got an AAplause certificate from me.
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Old Sep 29, 15, 10:42 am
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On a tight connection at CLT the EXP desk monitored my inbound flight from DTW and called the gate to tell them to hold my F seat and bin space. Got to the gate at 602PM for a 605PM departure, after trying to run through the crowded hallways at CLT.
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