Go Back  FlyerTalk Forums > Miles&Points > Discontinued Programs/Partners > American Airlines | AAdvantage (Pre-Consolidation with USAir)
Reload this Page >

Business class catering [rant]

Register
Community
Wiki Posts
Today's Posts
Search

Business class catering [rant]

 
Thread Tools
 
Search this Thread
 
Old Mar 14, 2015, 4:47 am
  #46  
 
Join Date: Feb 2008
Programs: AA EXP
Posts: 3,049
Originally Posted by VickiSoCal
I was actually wondering if anyone selected an entree then boarded and that entree wasn't a choice at all.
I've never had an option missing on-board that was previously available on the online menu.

I have seen things on-board that were additional to the online menu and once, the food loaded bore no similarity to the either the online or the printed on-board menu.
Mark_T is offline  
Old Mar 14, 2015, 10:54 am
  #47  
 
Join Date: Oct 2009
Location: Boston, USA
Programs: AA EXP, TK Elite, HH Gold, SPG/Marriott Gold
Posts: 939
How ?
Originally Posted by Mark_T
Came close once, an inattentive FA had failed to allow for my pre-order and attempted to make it my problem, I declined to accept that and they had to disappoint someone who had not pre-ordered.
How did you prove that you had pre-ordered ? Did you have a print screen
of the selection ?

F.A.
flyalways is offline  
Old Mar 14, 2015, 11:01 am
  #48  
 
Join Date: Oct 2009
Location: Boston, USA
Programs: AA EXP, TK Elite, HH Gold, SPG/Marriott Gold
Posts: 939
TK has better..
Originally Posted by Concerto
Actually, food in Y on Air France is surprisingly good, among the best airline food in economy class. But I'm no fan of Air France otherwise. I thought the food in coach on an AA flight from ORD to DUS last year wasn't so bad, better than I expected.
Flew TK this week and the food was awesome. Flew outbound in Business
and inbound in Economy. Both ways got a Menu card, Good Choices and excellent quality food. (including warm rolls). There were mid-flight
snacks for Economy as well. (Sandwiches) The service was amazingly
prompt and courteous...

I am not sure if U.S. carriers should even be in the service business if you
can not offer good service !

F.A.
flyalways is offline  
Old Mar 14, 2015, 11:31 am
  #49  
 
Join Date: Feb 2008
Programs: AA EXP
Posts: 3,049
Originally Posted by flyalways
How did you prove that you had pre-ordered ? Did you have a print screen
of the selection ?
That wasn't necessary fortunately, my pre-order was on her paperwork, she just hadn't bothered to account for it when taking preferences further back in the cabin.
Mark_T is offline  
Old Mar 14, 2015, 12:13 pm
  #50  
 
Join Date: Oct 2009
Location: Boston, USA
Programs: AA EXP, TK Elite, HH Gold, SPG/Marriott Gold
Posts: 939
Not on paperwork..
Originally Posted by Mark_T
That wasn't necessary fortunately, my pre-order was on her paperwork, she just hadn't bothered to account for it when taking preferences further back in the cabin.
OK...I had a situation where she claimed that she did not have it on
her paperwork. I wish I had some proof of doing it.. (It was the
Japanese meal option IIRC)

F.A.
flyalways is offline  
Old Mar 14, 2015, 5:28 pm
  #51  
 
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,270
Originally Posted by flyalways
I am not sure if U.S. carriers should even be in the service business if you
can not offer good service !
On my flight yesterday the service was rushed and indifferent, food was barely edible, and the FAs spent most of the time chatting in the galley.

Oh, and this was on Cathay Pacific.

I guess even the "best" carriers can have their off days.
rjw242 is offline  
Old Mar 14, 2015, 8:38 pm
  #52  
 
Join Date: Aug 2012
Programs: AA PLT, SPG Gold
Posts: 2,405
Originally Posted by rjw242
Originally Posted by flyalways
I am not sure if U.S. carriers should even be in the service business if you
can not offer good service !
On my flight yesterday the service was rushed and indifferent, food was barely edible, and the FAs spent most of the time chatting in the galley.
Sounds like an "on" day for LCC.
no1cub17 is offline  
Old Mar 14, 2015, 9:45 pm
  #53  
 
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,270
Originally Posted by no1cub17
Sounds like an "on" day for LCC.
In that the service was indifferent rather than hostile, yes
rjw242 is offline  
Old Mar 15, 2015, 7:27 am
  #54  
 
Join Date: Oct 2009
Location: Boston, USA
Programs: AA EXP, TK Elite, HH Gold, SPG/Marriott Gold
Posts: 939
Economics of service..
Originally Posted by rjw242
In that the service was indifferent rather than hostile, yes
The sad part is that "good service" does not cost more money. I can live
with crappy food if it served with good attitude, attentiveness, friendly
conversation...You can provide Cathay service at AA ticket prices !!

Unfortunately the service attitude and hospitality IQ is low in many of
the US carriers. Could it be training ? It is definitely not the money...

F.A.
flyalways is offline  



Advanced Search
Reply Closed Thread Share
Forum Jump

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.