Is there any way to speed up ticketing?

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Jan 23, 2015, 6:45 pm

#31

weirdlyndon

Join Date: Mar 2010

Location: NYC

Programs: AA EXP, UA Platinum, Alaksa MVP 75K, Air Berlin Gold, HHonors Diamond, Marriott Gold, Hertz PC

Posts: 2,389

Booked a held itinerary today and it ticketed within 10 minutes. I'd call that a win, and on par with what I'm accustomed to having come from being a UA flier.

Apr 14, 2015, 12:14 pm

#32

cgchu

Join Date: Nov 2006

Location: Seattle, WA

Programs: Delta Diamond, AA Exec. Plat., HHonors Gold, Marriot Silver, Hertz Pres. Circle, Starwood Gold, etc.

Posts: 142

Is this still an issue for people? I purchased a ticket last Saturday and it still shows as pending. I paid using a voucher and my credit card. I'm wondering if the voucher screwed something up. AA claims that everything looks fine with my ticket and that I'm wait-listed for using my SWUs but I've never had to wait this long for my tickets to issue. I have plenty of time before my trip but I'm concerned about my place on the upgrade list. Thanks and regards.

Apr 14, 2015, 12:58 pm

#33

IflyonAA

Join Date: Nov 2008

Location: UK/USA

Programs: AA EXP

Posts: 830

The best response I have had with regards to getting PNRs ticketed is through DM on twitter. Used it again this morning - they're a great help, especially if you're on a flight and you have wifi.

Apr 14, 2015, 6:53 pm

#34

dhring

Join Date: May 2005

Programs: AA Platinum Pro, VS Gold

Posts: 95

Also still waiting ...

I'm in the same boat: booked online Friday using a voucher for part of the fare and still not ticketed 4 days later. Granted, flight date is in December, but still …

Apr 15, 2015, 7:38 pm

#35

mikelat

Join Date: May 2009

Location: SEA

Programs: AA EXP (2.5MM), Hilton Gold, Marriott Titanium

Posts: 4,859

Quote:

Originally Posted by cgchu

Not sure if it still is the case, but I've been told in the past that while a ticket paid for with a paper voucher is in processing and not ticketed, they can't upgrade it. They can only apply SWU's at start, before noting it'll be paid with a paper voucher, or once the payment has been processed. Depending on time of flight, it could be a while before it changes to ticketed and the upgrades can then be processed. In the meantime you could be passed over.

Apr 15, 2015, 7:47 pm

#36

krlcomm

Join Date: Nov 2012

Location: PBI/FLL/MIA

Programs: DL DM/2MM, MR Ambassador, National EE

Posts: 1,614

Quote:

Originally Posted by cgchu

I've only used a voucher once and remember that I had to mail it in... I don't think the ticket was issued until they received the mailed voucher?? Maybe that's the issue here?

Apr 16, 2015, 12:10 am

#37

cgchu

Join Date: Nov 2006

Location: Seattle, WA

Programs: Delta Diamond, AA Exec. Plat., HHonors Gold, Marriot Silver, Hertz Pres. Circle, Starwood Gold, etc.

Posts: 142

Thanks for everyone's comments. I'm still in the ticket pending state. If it's still this way by the end of the week, I'll see if I can just pay for my tickets without using the voucher.

My voucher is electronic so if they really need a paper copy of it, the best I would be able to do is print it out myself.

Best regards.

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