EXP upgrade then downgrade

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Aug 7, 2013, 11:56 am

#31

chuckywang

Join Date: Jan 2011

Posts: 194

Quote:

Originally Posted by Plato1

Thats a big chance you are taking by not wanting to spend any "extra" time at the airport.
I have had flights get delayed and then bounce back to close to the original time.
Except for a huge ice storm I wouldn't feel comfortable relying on their new boarding time.

With the amount of people who check flight status online now, I can't see how it's possible that if a flight is delayed, it can then get "un-delayed".

Aug 7, 2013, 12:00 pm

#32

Antarius

FlyerTalk Evangelist

Original Poster

Join Date: Aug 2012

Location: KHOU/KIAH

Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist

Posts: 11,414

Quote:

Originally Posted by chuckywang

Sure, it's something to complain about I guess and as an EXP they will probably give you some compensation. However, bottom line is that you didn't pay for that seat, and that other person did. They deserve the seat more than you. Lateness does not change that.

I don't disagree with you at all. Was simply trying to find out what happened, and what the correct policy was. Turns out what I was told (and posted) about the late arrival etc. was not the whole story of what was going on. That was clarified by AA CS.

Not looking for anything except for an explanation. Now I have one, so all good

Aug 7, 2013, 1:44 pm

#33

metallo

Join Date: Jan 2011

Location: STL/ORD/MCI/SAN

Programs: AA CK MM, AC SE100K, BA Gold, UA 1K, DL Plat, Hyatt Globalist, Hilton Diamond, Marriott Platinum

Posts: 1,990

Quote:

Originally Posted by Often1

Maybe the better policy would be to hold all UG's at the gate until just before actual boarding.

Wow, that sounds terrible. Sweating out the last-minute gate upgrade lottery, particularly for a long flight, is one of my least favorite airport experiences and one that I will go to great lengths to avoid. I would almost just rather know that I won't get the upgrade, as opposed to having the possibility dangled before me and then taken away at the last minute.

Aug 12, 2013, 1:48 pm

#34

Rasalon

Join Date: Feb 2003

Programs: AA EXP 9.9MM, HHonors Lifetime Diamond

Posts: 319

Quote:

Originally Posted by AndyAA

Interesting enough, as a point of reference from another airline with respect to IDB and check-in or gate presence times, UA's policy is basically to just pay it out in many instances that a pax shows up while the boarding is still going on. UA would not use the 'late check-in' clause as a reason not to pay up in those instances. It just makes me wonder what AA's internal policy is.

http://www.flyerguide.com/wiki/index...UAL/DENIED-IDB

AA's policy may be very similar based on experience. I had a PHL to DFW to PHX flight (the last flight of the night). PHL to DFW was delayed from MX, leaving me 10 minutes to get from terminal A to terminal D.

Between running and barely catching the train, I made it to the PHX boarding gate as the last person was boarding and the GA was getting ready to close the door. I was told my seat had already been released, I was not supposed to have made the connection, and all seats were full. AA treated it as a misconnect, because I was not at the gate "10 minutes prior to boarding".

Mar 6, 2014, 6:32 pm

#35

Lisa53SoCal

Join Date: Mar 2014

Location: LA

Programs: AA EXP 1.5MM

Posts: 2

AA London to LAX received a SWU to BC at gate . After BC boarded, GA called me back to terminal gate and reassigned me to coach. Business class passenger arrived late to the gate.
I had to endure two loud 4 & 6 year old passengers and ill mannered parents. Ouch! Disappointed in AA.