Does anyone know what an AA "Winback" is?
May 21, 2013, 7:39 pm
#1
Original Poster
Join Date: Jul 2008
Programs: AA EXP, 1 MM (1.48M), Hilton Diamond, IHG Gold
Posts: 24
Does anyone know what an AA "Winback" is?
I've been ExecPlat for 5 consecutive years (a rookie I know) and am on track for my sixth year in a row. Today, I got a phone call from AA "in reference to my Executive Platinum account". I called the AA ExecPlat line but they said that I need to call customer service for what the agent said was a note about something called "Winback"? Does that ring a bell to anyone?
May 21, 2013, 7:45 pm
#2
Join Date: Oct 2006
Location: Madison WI
Programs: AA Lifetime PLT - 2.9MM, Lifetime AC, HHonors Gold, Marriott Gold, IHG Plat Amb, Hertz Precs Crcl
Posts: 2,213
Why not call them and then tell us? 
May 21, 2013, 7:48 pm
#3
Original Poster
Join Date: Jul 2008
Programs: AA EXP, 1 MM (1.48M), Hilton Diamond, IHG Gold
Posts: 24
I wasn't able to call before customer service closed (5:30 pm CT) today but the curiousity has got the best of me and I thought maybe someone else may have got a similar call.
May 21, 2013, 8:24 pm
#4
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,399
Please keep us posted!
May 21, 2013, 9:20 pm
#5
Join Date: Aug 2008
Location: South Park, Metropolis
Programs: AA LT PLT 3MM, Hilton/Marriott/SPG/Club Carlson GLD, IHG PLT
Posts: 4,608
I received a call last week, they were just thanking me for my business and continued support. They also mentioned something along the lines of the bk process and merging with US and if I had any questions, I inquired on the AAdvantage program and any possible changes, they didn't mentioned anything new worth posting. I never though of commenting on this here as it seemed to me this was more of PR stuff. Ironically, my wife, also EXP, was not called. Not sure why though.
May 21, 2013, 9:25 pm
#6
Join Date: Jan 2007
Location: Los Angeles, CA
Programs: AA EXP, Amex Platinum
Posts: 170
Haha... a "winback" promo of sorts would be RICH on the same day that the "Your Elite Status" email went out to scores of grumpy EXPs..
Keep us posted, OP, I would be really curious if its indeed just a PR move, in which case it could probably just be called "KeepUmHopefully"!
Keep us posted, OP, I would be really curious if its indeed just a PR move, in which case it could probably just be called "KeepUmHopefully"!
May 21, 2013, 9:29 pm
#7
Join Date: Aug 2010
Location: ORD
Programs: AA EXP >3 Million miles,HH Lifetime Diamond
Posts: 2,890
It's really not ironic. I don't know your travel and spend patterns but AA does and some business is worth a thank you call and some isn't.
May 21, 2013, 10:48 pm
#8
Original Poster
Join Date: Jul 2008
Programs: AA EXP, 1 MM (1.48M), Hilton Diamond, IHG Gold
Posts: 24
Will keep everyone posted. I definitely didn't receive the "Your elite status" email that many EXPLTs have apparently received though.
@ arollins: When I called the number and before it went to the prompt that said the office was closed, the on hold entertainment was an auto message about the merger so you may be onto something. Hopefully it is worth something worth calling back for and not some lame survey.
@ arollins: When I called the number and before it went to the prompt that said the office was closed, the on hold entertainment was an auto message about the merger so you may be onto something. Hopefully it is worth something worth calling back for and not some lame survey.
May 22, 2013, 4:08 am
#10
Moderator: American AAdvantage, Signatures
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, IHG Diamond Ambassador, National Exec, AA EXP Emeritus
Posts: 9,765
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May 22, 2013, 8:03 am
#11
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,185
I've been ExecPlat for 5 consecutive years (a rookie I know) and am on track for my sixth year in a row. Today, I got a phone call from AA "in reference to my Executive Platinum account". I called the AA ExecPlat line but they said that I need to call customer service for what the agent said was a note about something called "Winback"? Does that ring a bell to anyone?
May 22, 2013, 2:50 pm
#12
Join Date: Feb 2013
Location: The City of Angels, CA
Programs: Nothing current
Posts: 392
Based on experiences I've had with other airlines, I normally would expect this to mean that your recent flying patterns indicate that you might have started flying with someone else. For example, if you've averaged 4 flights per month for the past 3 years, but have only flown once or twice in the past few months, AAdvantage would flag your account as being potentially "at risk" to be lost to another airline and they would follow up with you to see if they can do anything to ensure that you continue to fly on AA.
Have your flying patterns changed in the past few months?
-S
Have your flying patterns changed in the past few months?
-S
May 23, 2013, 9:05 am
#13
Join Date: Aug 2003
Programs: AA EXP
Posts: 466
any update from iamnadv????
did you ever call AA back?
May 23, 2013, 12:30 pm
#14
Join Date: Nov 2008
Location: Home Airports: CAE/CLT
Programs: Hyatt Globalist, National Executive
Posts: 5,452
How many eagles do you have?
May 23, 2013, 12:57 pm
#15
Join Date: May 2007
Location: ORD, DEL
Programs: AA (Plt Pro; 1.5 MM)
Posts: 6,185