Does anyone know what an AA "Winback" is?

 
Old May 21, 13, 7:39 pm
  #1  
Original Poster
 
Join Date: Jul 2008
Programs: AA EXP, 1 MM (1.48M), Hilton Diamond, IHG Gold
Posts: 24
Does anyone know what an AA "Winback" is?

I've been ExecPlat for 5 consecutive years (a rookie I know) and am on track for my sixth year in a row. Today, I got a phone call from AA "in reference to my Executive Platinum account". I called the AA ExecPlat line but they said that I need to call customer service for what the agent said was a note about something called "Winback"? Does that ring a bell to anyone?
iamnadv is offline  
Old May 21, 13, 7:45 pm
  #2  
 
Join Date: Oct 2006
Location: Madison WI
Programs: AA Lifetime PLT - 2.9MM, Lifetime AC, HHonors Gold, Marriott Gold, IHG Plat Ambassador, Hertz Gold
Posts: 1,940
Why not call them and then tell us?
Madison Guy is offline  
Old May 21, 13, 7:48 pm
  #3  
Original Poster
 
Join Date: Jul 2008
Programs: AA EXP, 1 MM (1.48M), Hilton Diamond, IHG Gold
Posts: 24
I wasn't able to call before customer service closed (5:30 pm CT) today but the curiousity has got the best of me and I thought maybe someone else may have got a similar call.
iamnadv is offline  
Old May 21, 13, 8:24 pm
  #4  
Suspended
 
Join Date: Jan 2001
Location: NYC (but temporarily MIA)
Programs: AA EXP/3MM
Posts: 29,628
Please keep us posted!
vasantn is offline  
Old May 21, 13, 9:20 pm
  #5  
 
Join Date: Aug 2008
Location: South Park, Metropolis
Programs: AA LT PLT 3MM, Hilton/Marriott/SPG/Club Carlson GLD, IHG PLT
Posts: 4,166
I received a call last week, they were just thanking me for my business and continued support. They also mentioned something along the lines of the bk process and merging with US and if I had any questions, I inquired on the AAdvantage program and any possible changes, they didn't mentioned anything new worth posting. I never though of commenting on this here as it seemed to me this was more of PR stuff. Ironically, my wife, also EXP, was not called. Not sure why though.
arollins is offline  
Old May 21, 13, 9:25 pm
  #6  
 
Join Date: Jan 2007
Location: Los Angeles, CA
Programs: AA EXP, Amex Platinum
Posts: 170
Haha... a "winback" promo of sorts would be RICH on the same day that the "Your Elite Status" email went out to scores of grumpy EXPs..

Keep us posted, OP, I would be really curious if its indeed just a PR move, in which case it could probably just be called "KeepUmHopefully"!
deadlee is offline  
Old May 21, 13, 9:29 pm
  #7  
 
Join Date: Aug 2010
Location: ORD
Programs: AA EXP LT Plat >3 Million miles,HH Lifetime Diamond
Posts: 2,487
Originally Posted by arollins View Post
I received a call last week, they were just thanking me for my business and continued support. Ironically, my wife, also EXP, was not called. Not sure why though.
It's really not ironic. I don't know your travel and spend patterns but AA does and some business is worth a thank you call and some isn't.
worldiswide is offline  
Old May 21, 13, 10:48 pm
  #8  
Original Poster
 
Join Date: Jul 2008
Programs: AA EXP, 1 MM (1.48M), Hilton Diamond, IHG Gold
Posts: 24
Will keep everyone posted. I definitely didn't receive the "Your elite status" email that many EXPLTs have apparently received though.

@ arollins: When I called the number and before it went to the prompt that said the office was closed, the on hold entertainment was an auto message about the merger so you may be onto something. Hopefully it is worth something worth calling back for and not some lame survey.
iamnadv is offline  
Old May 21, 13, 11:09 pm
  #9  
Moderator: Alaska Mileage Plan
 
Join Date: Feb 2005
Posts: 10,052
Originally Posted by iamnadv View Post
I've been ExecPlat for 5 consecutive years (a rookie I know) and am on track for my sixth year in a row.
What business is AA going to win back?
dayone is offline  
Old May 22, 13, 4:08 am
  #10  
Moderator: American AAdvantage, Signatures
 
Join Date: Jan 2008
Location: London, England
Programs: UA 1K, Hilton Diamond, Marriott Platinum, National Exec, AA EXP Emeritus
Posts: 9,133
Thread title has been updated to more accurately reflect its contents.

Please remember that FlyerTalk Guidelines & Rules do require that any new thread have a descriptive thread title.

~Moderator
Microwave is offline  
Old May 22, 13, 8:03 am
  #11  
 
Join Date: May 2007
Location: ORD
Programs: AA (current EXP, occasional PLT, 0MM); UA; DL
Posts: 6,129
Originally Posted by iamnadv View Post
I've been ExecPlat for 5 consecutive years (a rookie I know) and am on track for my sixth year in a row. Today, I got a phone call from AA "in reference to my Executive Platinum account". I called the AA ExecPlat line but they said that I need to call customer service for what the agent said was a note about something called "Winback"? Does that ring a bell to anyone?
I am curious. Please keep us posted.
aktchi is offline  
Old May 22, 13, 2:50 pm
  #12  
Hyatt Contributor Badge
 
Join Date: Feb 2013
Programs: Nothing current
Posts: 392
Based on experiences I've had with other airlines, I normally would expect this to mean that your recent flying patterns indicate that you might have started flying with someone else. For example, if you've averaged 4 flights per month for the past 3 years, but have only flown once or twice in the past few months, AAdvantage would flag your account as being potentially "at risk" to be lost to another airline and they would follow up with you to see if they can do anything to ensure that you continue to fly on AA.

Have your flying patterns changed in the past few months?

-S
Sarfa33 is offline  
Old May 23, 13, 9:05 am
  #13  
 
Join Date: Aug 2003
Programs: AA EXP
Posts: 460
any update from iamnadv????

did you ever call AA back?
AA Flyer is offline  
Old May 23, 13, 12:30 pm
  #14  
 
Join Date: Nov 2008
Location: Home Airports: CAE/CLT
Programs: Hyatt Globalist, National Executive
Posts: 5,442
How many eagles do you have?
Gamecock is offline  
Old May 23, 13, 12:57 pm
  #15  
 
Join Date: May 2007
Location: ORD
Programs: AA (current EXP, occasional PLT, 0MM); UA; DL
Posts: 6,129
Originally Posted by Gamecock View Post
How many eagles do you have?
Is there a way to find that out?
aktchi is offline  

Thread Tools
Search this Thread
Search Engine: