Changing oneworld multicarrier award ticket itinerary
Jan 17, 2001, 9:03 am
#1
Original Poster
Join Date: Sep 1999
Location: New York
Posts: 3,383
Changing oneworld multicarrier award ticket itinerary
Assuming I have a ticket HKG-o/KUL-x/LHR-o/ZRH-o/BKK-MEL on a oneworld multicarrier award ticket and HKG-o/KUL has been flown, do you know if the following change is allowed, maybe for a 75USD fee.
Change KUL-x/LHR-o/ZRH to BKK-x/LHR-o/GVA.
(Please also assume that it is within the mileage ceiling of the original ticket, say 20,000.)
I am thinking about a change along these lines because it is difficult to get an award ticket seat on my original plan.
Just wondered if anyone has done a similar change. I wonder if the EXP desk can give me a quick answer ....
Any input is appreciated.
Change KUL-x/LHR-o/ZRH to BKK-x/LHR-o/GVA.
(Please also assume that it is within the mileage ceiling of the original ticket, say 20,000.)
I am thinking about a change along these lines because it is difficult to get an award ticket seat on my original plan.
Just wondered if anyone has done a similar change. I wonder if the EXP desk can give me a quick answer ....
Any input is appreciated.
Jan 17, 2001, 10:10 am
#2
FlyerTalk Evangelist
Join Date: Nov 1999
Programs: FB Silver going for Gold
Posts: 21,811
Can't remember (had a similar award issued/used last year on CP). Change fee sounds about right.
I am not sure what you can do about the open jaw between KUL and BKK (other than KUL-HKG-BKK). There is a twice-weekly AY flight between SIN and BKK however.
I am not sure what you can do about the open jaw between KUL and BKK (other than KUL-HKG-BKK). There is a twice-weekly AY flight between SIN and BKK however.
Jan 17, 2001, 1:34 pm
#3
Join Date: Mar 2000
Location: Hong Kong & Santa Fe, NM AA EXP; HY DIAM
Posts: 188
Another SIN-BKK option is CX, which has a daily flight. The KUL airport is so far south of KL that many business travellers now drive from KL to Singapore (good interstate-type highway the entire way).
Jan 17, 2001, 6:22 pm
#4
Join Date: Jun 1999
Location: Seattle
Posts: 933
You'll get better advice on this question in the Oneworld group on FT...
Jan 21, 2001, 9:26 am
#5
Original Poster
Join Date: Sep 1999
Location: New York
Posts: 3,383
Thank you, terenz,HKG_Flyer and PaulSEA1.
It seems breaking the journey on the way is OK, though an EXP rep. told me no, which was a bit disappointing.
Here is what happened ...
I first called a Japanese language rep. in the U.S., as I was there. She checked it with somebody else (took a while) and said I can do it with a penalty.
I thanked her and hanged up and worked out a new itinerary and called an EXP rep., who looked up my PNR and simply said I cannot do it. She was very polite. I asked her to consult with the oneworld desk (if there is such a thing). She just refused -- politely -- to do it and said it cannot be done.
I just hanged up and called a Japanese rep. (different one) again and asked her to change the itinerary. And she did it after consulting it with somebody else. I was at SFO and had it re-ticketed at an AA counter immediately and it was done.
I really don't know why the EXP rep. did not check with another agent or whoever familiar with the rules.
Just a side, HKG_Flyer, don't they get stuck at Causeway? How long is the journey by car? I thought it used to take six or seven hours. This, I guess, is before the interstate highway you talked about was built.
The itinerary I mentioned in the first post is a ficticious one. I've changed it from BKK-LHR to KUL-LHR. But the one I wanted was SIN-LHR. Both ex-BKK and ex-SIN were full for award travel. KUL seems to have less demand. I haven't been flown to KUL airort for a while. I guess it would be nice. I like that airport, if not its location.
[This message has been edited by Chiangi (edited 01-21-2001).]
It seems breaking the journey on the way is OK, though an EXP rep. told me no, which was a bit disappointing.
Here is what happened ...
I first called a Japanese language rep. in the U.S., as I was there. She checked it with somebody else (took a while) and said I can do it with a penalty.
I thanked her and hanged up and worked out a new itinerary and called an EXP rep., who looked up my PNR and simply said I cannot do it. She was very polite. I asked her to consult with the oneworld desk (if there is such a thing). She just refused -- politely -- to do it and said it cannot be done.
I just hanged up and called a Japanese rep. (different one) again and asked her to change the itinerary. And she did it after consulting it with somebody else. I was at SFO and had it re-ticketed at an AA counter immediately and it was done.
I really don't know why the EXP rep. did not check with another agent or whoever familiar with the rules.
Just a side, HKG_Flyer, don't they get stuck at Causeway? How long is the journey by car? I thought it used to take six or seven hours. This, I guess, is before the interstate highway you talked about was built.
The itinerary I mentioned in the first post is a ficticious one. I've changed it from BKK-LHR to KUL-LHR. But the one I wanted was SIN-LHR. Both ex-BKK and ex-SIN were full for award travel. KUL seems to have less demand. I haven't been flown to KUL airort for a while. I guess it would be nice. I like that airport, if not its location.
[This message has been edited by Chiangi (edited 01-21-2001).]