Ticket purchased a week ago and still not ticketed
Nov 14, 2012, 8:05 pm
#1
Original Poster
Join Date: Sep 2003
Location: Paris, France
Programs: UA LT Gold, Air France Platinum Ulti, AA 4MM EXP, SPG Lifetime Plat, Hyatt Globalist, Hilton Diamond
Posts: 725
Ticket purchased a week ago and still not ticketed
On November 7 I purchased two tickets CDG-LHR-MIA-SXM/CUR-MIA-CDG
Upgraded both tickets to J-class using SWUs with no problem
However the tickets haven't been ticketed yet; I have called AA CS and was told that this sort of ticket can take several days
It's been 8 days now and the booking still shows purchased and on request.
I find this vey odd. Anyone had the same experience? Should I be worried?
Upgraded both tickets to J-class using SWUs with no problem
However the tickets haven't been ticketed yet; I have called AA CS and was told that this sort of ticket can take several days
It's been 8 days now and the booking still shows purchased and on request.
I find this vey odd. Anyone had the same experience? Should I be worried?
Nov 14, 2012, 8:11 pm
#2
FlyerTalk Evangelist
Join Date: May 2002
Location: NYC, USA
Programs: AA EXP 3MM, Lifetime Platinum, Marriott Titanium, HH Gold
Posts: 10,967
The CDG-LHR segment is most likely the issue. It is either a codeshare or some other non-AA-metal flight. That is why you are seeing "On Request." AA has to go to that other airline and request the inventory before AA can issue the ticket.
Could be a while, especially if date of departure is not for a while. Just be patient. As long as you purchased the ticket, your fare is guaranteed, even if the charge does not hit your card (which in Sabre happens at the moment of ticket issuance) for a while.
Could be a while, especially if date of departure is not for a while. Just be patient. As long as you purchased the ticket, your fare is guaranteed, even if the charge does not hit your card (which in Sabre happens at the moment of ticket issuance) for a while.
Nov 14, 2012, 8:40 pm
#3
Original Poster
Join Date: Sep 2003
Location: Paris, France
Programs: UA LT Gold, Air France Platinum Ulti, AA 4MM EXP, SPG Lifetime Plat, Hyatt Globalist, Hilton Diamond
Posts: 725
Thanks for making that clear. The first leg is indeed a code share on BA metal, and while I have had no such issue in the past with BA codeshare, it makes sense that this would the problem.
Again thank you
Again thank you
Nov 14, 2012, 11:06 pm
#4
Join Date: Jan 2010
Programs: AA EXP/LT PLT
Posts: 1,467
Did you change the itin?
Similar things happened to me this year for my itin including BA leg.
I waited 2-3 days then called EXP desk to solve the issue.
I guess something stucked at the BA leg, recommend to call EXP desk until op get a right agent.
Similar things happened to me this year for my itin including BA leg.
I waited 2-3 days then called EXP desk to solve the issue.
I guess something stucked at the BA leg, recommend to call EXP desk until op get a right agent.
Nov 14, 2012, 11:10 pm
#5
Join Date: Sep 2012
Location: RDU
Programs: AA EXP, Hyatt Diamond, HHonors Gold, SPG Gold, Hertz PC, AMEX PLT
Posts: 314
I'd call AA. This happened to me recently when rebooking an award ticket on AB. The AA agent told me it got lost in the shuffle and said she'd get it moving again. Two days later I was ticketed (had waited two weeks prior to the call).
Nov 14, 2012, 11:17 pm
#6
Join Date: May 2007
Programs: AAdvantage, Hilton
Posts: 3,191
On November 7 I purchased two tickets CDG-LHR-MIA-SXM/CUR-MIA-CDG
Upgraded both tickets to J-class using SWUs with no problem
However the tickets haven't been ticketed yet; I have called AA CS and was told that this sort of ticket can take several days
It's been 8 days now and the booking still shows purchased and on request.
I find this vey odd. Anyone had the same experience? Should I be worried?
Upgraded both tickets to J-class using SWUs with no problem
However the tickets haven't been ticketed yet; I have called AA CS and was told that this sort of ticket can take several days
It's been 8 days now and the booking still shows purchased and on request.
I find this vey odd. Anyone had the same experience? Should I be worried?
Nov 14, 2012, 11:54 pm
#7
Join Date: Nov 2007
Location: Los Angeles
Programs: AA LT Gold
Posts: 3,646
On November 7 I purchased two tickets CDG-LHR-MIA-SXM/CUR-MIA-CDG
Upgraded both tickets to J-class using SWUs with no problem
However the tickets haven't been ticketed yet; I have called AA CS and was told that this sort of ticket can take several days
It's been 8 days now and the booking still shows purchased and on request.
I find this vey odd. Anyone had the same experience? Should I be worried?
Upgraded both tickets to J-class using SWUs with no problem
However the tickets haven't been ticketed yet; I have called AA CS and was told that this sort of ticket can take several days
It's been 8 days now and the booking still shows purchased and on request.
I find this vey odd. Anyone had the same experience? Should I be worried?
Nov 15, 2012, 2:47 pm
#8
Join Date: Apr 2005
Posts: 799
@Thierry: please post back to share the outcome.
Nov 16, 2012, 4:43 pm
#10
Original Poster
Join Date: Sep 2003
Location: Paris, France
Programs: UA LT Gold, Air France Platinum Ulti, AA 4MM EXP, SPG Lifetime Plat, Hyatt Globalist, Hilton Diamond
Posts: 725
I ma in southern Patagonia right now so will wait till I am back in Paris and will call EXP CS
Thanks for the input
Thanks for the input
Nov 28, 2012, 6:25 am
#11
Original Poster
Join Date: Sep 2003
Location: Paris, France
Programs: UA LT Gold, Air France Platinum Ulti, AA 4MM EXP, SPG Lifetime Plat, Hyatt Globalist, Hilton Diamond
Posts: 725
Update to this saga
I called AA 3 times regarding the ticketing issue and every time the agents have told me it would be done within the hour.
The las time I was told to call AA european number since my credit card has been issued in France, which has never ever been an issue in the past.
The ticket is still on request as of today
This is getting ridiculous. And I don't know what to do
I called AA 3 times regarding the ticketing issue and every time the agents have told me it would be done within the hour.
The las time I was told to call AA european number since my credit card has been issued in France, which has never ever been an issue in the past.
The ticket is still on request as of today
This is getting ridiculous. And I don't know what to do
Nov 28, 2012, 7:27 am
#12
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Tell them you will hold while they ticket. Explain the problems and the prior one-hour commitments. There's clearly a problem and it's not getting solved.
Nov 28, 2012, 7:32 am
#13
Join Date: Feb 2008
Programs: AA EXP
Posts: 3,049
Had to call back about 6 times a week ago before I got to an EXP agent who knew how to handle an upgrade that was approved but without a seat assignment.
Half of them couldn't even correctly interpret what they were seeing on screen ...
Serious recent downgrade in quality of service sadly, so don't be afraid to keep calling until you get someone with some experience who can figure out why it is stuck without guessing ...
Half of them couldn't even correctly interpret what they were seeing on screen ...
Serious recent downgrade in quality of service sadly, so don't be afraid to keep calling until you get someone with some experience who can figure out why it is stuck without guessing ...