No email confirmation on my booking
Apr 6, 2012, 4:03 am
#1
Original Poster
Join Date: Aug 2009
Location: KDFW/KDAL
Programs: BA , Hilton Honors Gold, SPG Gold, LQ Elite
Posts: 359
No email confirmation on my booking
Hi All,
Quick question, I booked a MR to PTY recently and everything seems ok, but I never recived an e-mail confirmation. When I type in the PNR it does say ticketed so am I ok correct? I've always recieved an email confirmation so was just curious if I'm good to go!
Thanks,
Quick question, I booked a MR to PTY recently and everything seems ok, but I never recived an e-mail confirmation. When I type in the PNR it does say ticketed so am I ok correct? I've always recieved an email confirmation so was just curious if I'm good to go!
Thanks,
Apr 6, 2012, 4:18 am
#2
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,605
Does it just say
Ticketed
or include the date as well
Ticketed - xx/xx/xx
If it is the former, it probably hasn't actually been ticketed , so if been some time, I would phone AA and query what has happened
Ticketed
or include the date as well
Ticketed - xx/xx/xx
If it is the former, it probably hasn't actually been ticketed , so if been some time, I would phone AA and query what has happened
Apr 6, 2012, 4:58 am
#3
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
AA was having some issues a couple of weeks ago. It took two calls to the EXP desk to get them to ticket a reservation I made. However, it showed Purchased until after the second call, in which I finally got the email confirmation.
Apr 6, 2012, 6:50 am
#4
Join Date: Apr 2011
Location: BOS
Programs: Marriott, AAdvantage, United, Club Carlson
Posts: 1,687
AA stopped sending those as postage costs are too high.
Apr 6, 2012, 8:08 am
#5
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Join Date: Jul 2003
Posts: 4,861
Until you've received a ticket number, don't assume you're ticketed.
Apr 6, 2012, 8:08 am
#6
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Apr 6, 2012, 8:42 am
#7
Join Date: Jul 2006
Posts: 2,188
Did you phone AA and ask them to send another one? I assume you verified it didn't end up in your spam mail box.
I had a similar problem with US Airways last year, and they never did get an e-mail to me. Recently, United sent a confirmation for my reservation but not my wife's (our reservations were separate because at first we had slightly different itineraries). If you find your reservation confirmed online, you should be fine. If in doubt, phone them. Having an e-mail confirmation but not being able to find the # online would worry me more.
I had a similar problem with US Airways last year, and they never did get an e-mail to me. Recently, United sent a confirmation for my reservation but not my wife's (our reservations were separate because at first we had slightly different itineraries). If you find your reservation confirmed online, you should be fine. If in doubt, phone them. Having an e-mail confirmation but not being able to find the # online would worry me more.
Apr 6, 2012, 9:29 am
#8
Suspended
Join Date: Jul 2003
Posts: 4,861
Having a ticket number is the gold standard of being good to go. Nothing less suffices, IMO.
Apr 6, 2012, 8:23 pm
#9
Join Date: Aug 2002
Location: YYZ/MGA
Programs: AA 1MM Lifetime Gold, AA Platinum, WS Gold, Marriott Bonvoy Gold
Posts: 7,607
If it is ticketed when you open the reservation you can print the receipt with the e-ticket number. If you can only open it as an itinerary then it is not.
The link of one or more reservation numbers that you click through to a specific one often says purchased when ticketed and at times ticketed when only purchased.
Go to the reservation itself and see if there is a receipt or not. If not, call.
The link of one or more reservation numbers that you click through to a specific one often says purchased when ticketed and at times ticketed when only purchased.
Go to the reservation itself and see if there is a receipt or not. If not, call.
Apr 6, 2012, 8:33 pm
#10
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
If it is ticketed when you open the reservation you can print the receipt with the e-ticket number. If you can only open it as an itinerary then it is not.
The link of one or more reservation numbers that you click through to a specific one often says purchased when ticketed and at times ticketed when only purchased.
Go to the reservation itself and see if there is a receipt or not. If not, call.
The link of one or more reservation numbers that you click through to a specific one often says purchased when ticketed and at times ticketed when only purchased.
Go to the reservation itself and see if there is a receipt or not. If not, call.
Only when it is truly ticketed, the Print Receipt and Itinerary button would not show up. That is my gold standard to make sure the reservation is ticketed. Once this button is available, then you can click open the link and see your e-ticket number and all other pertinent information on the receipt.