Does upgrade chance increase or decrease if you check in online?
#16
Join Date: Jan 2010
Location: BOS
Programs: AA EXP, 1MM. HH Diamond
Posts: 240
I have a slightly contrarian position, and I've posted this multiple times, but so far, I seem to be the only one that has experienced this.
I have found, that if A) your upgrade has not cleared within 24 hours of departure, and B) you check in online, your UG request will get transferred to the airport list, and the priority to clear follows the list that others describe above.
However, if A) your upgrade has not cleared within 24 hours of departure, and B) you check in via an airport kiosk and manually select for your name to be transferred to the airport list, I have found that your name will mysteriously disappear, and not get transferred - effectively reducing your UG chances to 0%.
Several gate/ticket agents have shared with me anecdotally that they've heard this many times, and something is wonky with the functionality in the kiosks, under certain unknown/undisclosed conditions.
So, in my experience, checking in online will not increase/decrease your chances, whereas checking in at the airport cannot increase your chances, but can potentially decrease.
ymmv
I have found, that if A) your upgrade has not cleared within 24 hours of departure, and B) you check in online, your UG request will get transferred to the airport list, and the priority to clear follows the list that others describe above.
However, if A) your upgrade has not cleared within 24 hours of departure, and B) you check in via an airport kiosk and manually select for your name to be transferred to the airport list, I have found that your name will mysteriously disappear, and not get transferred - effectively reducing your UG chances to 0%.
Several gate/ticket agents have shared with me anecdotally that they've heard this many times, and something is wonky with the functionality in the kiosks, under certain unknown/undisclosed conditions.
So, in my experience, checking in online will not increase/decrease your chances, whereas checking in at the airport cannot increase your chances, but can potentially decrease.
ymmv
#17
Join Date: Jan 2010
Location: BOS
Programs: AA EXP, 1MM. HH Diamond
Posts: 240
I have a slightly contrarian position, and I've posted this multiple times, but so far, I seem to be the only one that has experienced this.
I have found, that if A) your upgrade has not cleared within 24 hours of departure, and B) you check in online, your UG request will get transferred to the airport list, and the priority to clear follows the list that others describe above.
However, if A) your upgrade has not cleared within 24 hours of departure, and B) you check in via an airport kiosk and manually select for your name to be transferred to the airport list, I have found that your name will mysteriously disappear, and not get transferred - effectively reducing your UG chances to 0%.
Several gate/ticket agents have shared with me anecdotally that they've heard this many times, and something is wonky with the functionality in the kiosks, under certain unknown/undisclosed conditions.
So, in my experience, checking in online will not increase/decrease your chances, whereas checking in at the airport cannot increase your chances, but can potentially decrease.
ymmv
I have found, that if A) your upgrade has not cleared within 24 hours of departure, and B) you check in online, your UG request will get transferred to the airport list, and the priority to clear follows the list that others describe above.
However, if A) your upgrade has not cleared within 24 hours of departure, and B) you check in via an airport kiosk and manually select for your name to be transferred to the airport list, I have found that your name will mysteriously disappear, and not get transferred - effectively reducing your UG chances to 0%.
Several gate/ticket agents have shared with me anecdotally that they've heard this many times, and something is wonky with the functionality in the kiosks, under certain unknown/undisclosed conditions.
So, in my experience, checking in online will not increase/decrease your chances, whereas checking in at the airport cannot increase your chances, but can potentially decrease.
ymmv
#18
Moderator: New York City and FlyerTalk Evangelist




Join Date: Sep 2007
Programs: AA PPro, Natl EC
Posts: 10,884
I tried to search the forum to find related posts but didn't find anything. If there is something, please direct me.
I am flying STL-DFW (AA #1329)and then DFW-TPA (AA #304)on Thursday. I booked the flight January 7 and requested upgrades at that time. (I became EXP for the first time a few days before booking the flight.) The upgrades have not come through. Seat maps (which I know may not be reliable) show available seats in F.
My question is will my chances of getting the upgrade change if I check in online when the 24 hour window opens up for checkin? If I do that does my name stay on the upgrade list?
Thanks for any help on understanding the upgrade process.
I am flying STL-DFW (AA #1329)and then DFW-TPA (AA #304)on Thursday. I booked the flight January 7 and requested upgrades at that time. (I became EXP for the first time a few days before booking the flight.) The upgrades have not come through. Seat maps (which I know may not be reliable) show available seats in F.
My question is will my chances of getting the upgrade change if I check in online when the 24 hour window opens up for checkin? If I do that does my name stay on the upgrade list?
Thanks for any help on understanding the upgrade process.
• How does the upgrade waitlist work?
#19
Original Poster

Join Date: Feb 2008
Programs: AA PLT, Priority Club PLT, Hertz Gold
Posts: 62
dstan,
Thanks for the link. I'll try to remember....still getting used to where things are on the site.
By the way, I did check to see if my reservation record has my status as EXP and it does. I'm still waiting for the upgrade.
Thanks for the link. I'll try to remember....still getting used to where things are on the site.
By the way, I did check to see if my reservation record has my status as EXP and it does. I'm still waiting for the upgrade.
#20




Join Date: Aug 2006
Location: DCA / WAS
Programs: DL 2+ million/PM, YX, Marriott Plt, *wood gold, HHonors, CO Plt, UA, AA EXP, WN, AGR
Posts: 9,386
Those flights are nearly sold out. I am not surprised that the upgrades have not cleared. (1329 is F3/Y0, 302 is F2/Y1).
I've found that when the booking is that tight that AA won't clear the upgrades until the last minute or nearly the last minute. For example, I changed flights (originally scheduled on 144 tomorrow, moved to Thursday). The upgrade had already cleared for tomorrow, I'm currently in requested status for Thursday (F3/A1, was F4/A2 when I changed). In my experience, when it's F3 or below that upgrades don't clear until 3-6 hours out (often after the previous flight departed). Not always true, but more often than not on the LAX-IAD route.
I'd say there's a reasonable chance the upgrade will clear, but it may clear at the gate. AA has all the incentive in the world to try and get someone to buy those seats, especially since there's no/almost no inventory in back.
I've found that when the booking is that tight that AA won't clear the upgrades until the last minute or nearly the last minute. For example, I changed flights (originally scheduled on 144 tomorrow, moved to Thursday). The upgrade had already cleared for tomorrow, I'm currently in requested status for Thursday (F3/A1, was F4/A2 when I changed). In my experience, when it's F3 or below that upgrades don't clear until 3-6 hours out (often after the previous flight departed). Not always true, but more often than not on the LAX-IAD route.
I'd say there's a reasonable chance the upgrade will clear, but it may clear at the gate. AA has all the incentive in the world to try and get someone to buy those seats, especially since there's no/almost no inventory in back.
#21
Join Date: Nov 2007
Posts: 531
Actually, that's not surprising at all. The flights are in high demand, so AA is holding some F seats in the hopes that someone really needs to be on those flights so badly that they'll pony up the doe for the F seat. Happens all the time with XNA-DFW on a Thursday.
#22
Join Date: Nov 2007
Posts: 531
#23
Original Poster

Join Date: Feb 2008
Programs: AA PLT, Priority Club PLT, Hertz Gold
Posts: 62
I got upgraded on both flights. The first one cleared sometime around 2 AM and the second around 5 AM. I wasn't checking all night---I have AA send me an e-mail when the upgrades clear.
Ironically, the first leg of my return (TPA to DFW on Monday) cleared today!
Ironically, the first leg of my return (TPA to DFW on Monday) cleared today!
#24
Join Date: Sep 2008
Location: Los Angeles
Programs: AA PLT/2MM, UA, Marriott PLT, Starwood
Posts: 221
Has this worked for others? Not for me - I have called the EXP desk a few times while awaiting/hoping for a complimentary upgrade, to ask about my chances/postion in the queue, and we chat but there hasn't been any action they can take that would "push my upgrade through" before an automatic clearing. If I am misunderstanding the post, sorry - any clarification would help.
#25

Join Date: Jan 2008
Programs: I fly too much and stay at too many hotels
Posts: 491
I generally agree - but it depends on timing, route, equipment and the availability of better alternatives. Case in point: traveling in mid-Feb, 6 SWU's about to expire, used one, (twice) for the ORD-DFW 777.
#26




Join Date: Mar 2006
Programs: AA EXP, UA 1K, F9 Elite, Hyatt Diamond, Hilton Diamond, Marriott Gold
Posts: 1,323
I was on the 777 LAX-MIA flight a few weeks ago, and upgrade didn't clear on the day of departure, so I resigned myself to a battlefield upgrade. Did OLCI ~6 hours before departure time, went to the airport in SFO, picked up my BPs for both flights, was noted as being #1 on the upgrade list with ~6 seats left in J on the 777. Like 30 minutes later I got an email from AA stating my upgrade had cleared. Went to the gate and got a re-printed Bo for J.
So, OLCI doesn't hurt you at all, if X (or R as in my case) becomes available after you check-in and are on the list, you will still get auto-upgraded.
So, OLCI doesn't hurt you at all, if X (or R as in my case) becomes available after you check-in and are on the list, you will still get auto-upgraded.
#27

Join Date: May 2001
Location: New York, New York
Posts: 1,605
One problem that I have had is that when I have printed boarding passes for a flight within 24 hours of departure and my uppie has not cleared, is that I have overlooked checking the box that I still want an uppie. One of the GAs pointed this out when I was not on the uppie list. After reinstating me, I went right to the top.
So make sure if you don't get your uppie and you print up the boarding pass, check the box that you still want one.
So make sure if you don't get your uppie and you print up the boarding pass, check the box that you still want one.
#30
Join Date: Jul 2009
Location: DFW
Programs: AS, BA, AA
Posts: 3,670
Has this worked for others? Not for me - I have called the EXP desk a few times while awaiting/hoping for a complimentary upgrade, to ask about my chances/postion in the queue, and we chat but there hasn't been any action they can take that would "push my upgrade through" before an automatic clearing. If I am misunderstanding the post, sorry - any clarification would help.
At least twice, I have called the EXP desk to ask about my upgrade, and the agent was able to upgrade me immediately. So the agent can definitely upgrade you between the time the inventory becomes available and the time the batch automated process runs.
It is unclear whether I happened to be at the top of the list (as an EXP who booked well in advance), or if calling actually moved me ahead on the list.

