Mar 14, 2015, 1:53 pm
Last edit by: JDiver
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aa.com: We know 500-mile upgrades are new for Dividend Miles Preferred members. So we'll add four 500-mile upgrades for every 10,000 Preferred qualifying miles earned from March 1, 2014 (or the date you qualified for Preferred status) through February 28, 2015 (maximum of 24). You can use these upgrades on flights over 500 miles or to upgrade a travel companion.
28 March: Account merger; US Dividend Miles begin becoming AAdvantage miles. (US e-mail)
25 March midnight: End of new USDM award redemptions. (US e-mail)
20 Mar: Accounts can no longer be matched; USDM missing mile request link no longer appears on US site.
18 Mar: Attempt to sign up for USDM directs you to AAdvantage signup.
Some useful resources:
FT:Airport Terminal, Gate & Counter Changes
Link to Gary Leff's "View from the Wing" interview with AA's Suzanne Rubin
Link to TravelingBetter with JonNYC's information.
Q. My posts are missing! What happened?
Your posts have been moved, not deleted; please read on.[
We're trying to keep this thread super streamlined for announced and reported changes as they occur. Many of us from both sides of the "airline divide"
have questions and concerns, and some of our most knowledgeable members are weighing with answers.
We've relocated questions and answers here to the JUST THE FACTS sticky thread, which has become the de facto thread for these many questions and has been slightly renamed: http://www.flyertalk.com/forum/ameri...fp-2014-a.html
Questions regarding upgrades have moved to the existing thread: http://www.flyertalk.com/forum/ameri...d-threads.html.
The original thread, discussing the facts of the upcoming Frequent Flyer Program merger (U S Dividend Miles into AAdvantage) as announced in October, 2014, is JUST THE FACTS: Combined AA/US AAdvantage FFP Oct 2014 – details & facts only. This thread deals with more recent announcements (13 March 2015) relating to timelines and related changes (expected to take place in "under thirty days").
We've been discussing these issues in several threads, but recent AA and US e-mails certainly clinch some of those discussions. The first post contains the full contents of both e-mails.
(lower right wiki corner)US Dividend Miles Successfully Merged Into AA AAdvantage March 2015
AA spokesperson Laura Nedbal states all USDM accounts have been ported over to AAdvantage as of 31 March. Further work to be done on accounts members matched. There will be a method on aa.com soon for members to merge accounts. Link to Dallas Morning News Aviation Blog by Terry Maxon.
Members stating employees say the conversion began the night of the 25th, CPs first and on down the status line, expected processing to complete Saturday. USDM status is now reflected in AA accounts. CP->EXP SWUs are showing up in accounts as well.
mmthomas44 reports in post #90 migation did not extend the original DM expiration.
What to expect Link to this page (24 March 2015)
On March 28, we’ll begin transitioning to a single loyalty program and bringing millions of Dividend Miles members into the AAdvantage program. This process will take several days.
If you have a Dividend Miles account or if you matched your accounts, there’s nothing you need to do. Soon you’ll get an email with your new AAdvantage number or an email to let you know we’ve combined your accounts. Until then, you can continue to use your Dividend Miles number.
Want to book Dividend Miles award travel?
March 25 is the last day to book Dividend Miles award travel; redemption will be unavailable while we work to combine loyalty programs. Once we’ve combined loyalty programs, you can book award travel with your miles on aa.com.
On March 28, we’ll begin transitioning to a single loyalty program and bringing millions of Dividend Miles members into the AAdvantage program. This process will take several days.
If you have a Dividend Miles account or if you matched your accounts, there’s nothing you need to do. Soon you’ll get an email with your new AAdvantage number or an email to let you know we’ve combined your accounts. Until then, you can continue to use your Dividend Miles number.
- You can still book, check in and log in on aa.com and usairways.com
- Some functionality like the ability to make Dividend Miles profile and notification updates will be unavailable for a few days
- You’ll continue to earn miles and your new activity will post to your AAdvantage account on aa.com when the programs have combined
March 25 is the last day to book Dividend Miles award travel; redemption will be unavailable while we work to combine loyalty programs. Once we’ve combined loyalty programs, you can book award travel with your miles on aa.com.
Major AA batch processes typically occur on weekends, and can take a day or two (perhaps longer this mother of all batches?) During processing time, accounts often are "zeroed out"(see thread), usually with an annotation:
● Sometimes a message shows: "Your monthly AAdvantage summary is currently being processed. Please note that, due to lags in processing time, the latest summary may temporarily not appear creating a gap in your mileage information."
-or-
● "I can not see my account" - it says "This feature is temporarily unavailable. We apologize for this inconvenience. Please try again later."
● Sometimes a message shows: "Your monthly AAdvantage summary is currently being processed. Please note that, due to lags in processing time, the latest summary may temporarily not appear creating a gap in your mileage information."
-or-
● "I can not see my account" - it says "This feature is temporarily unavailable. We apologize for this inconvenience. Please try again later."
20 Mar: Accounts can no longer be matched; USDM missing mile request link no longer appears on US site.
18 Mar: Attempt to sign up for USDM directs you to AAdvantage signup.
FFP merger: stated by 11 Mar, 2015.
See: Combining our loyalty programs in 2015 on aa.com for details.
Miles and Status
Upgrades:
Credit cards with early boarding and free domestic bag privileges
USDM awards bookings
See: Combining our loyalty programs in 2015 on aa.com for details.
Miles and Status
- AA and USDM accounts should be matched by 20 March 2015.
- USDM members have all PQM / RDM merged into AAdvantage accounts on 1:1 basis. (Those without existing or matched AAdvantage accounts will be assigned new accounts.)
- USDM elite status level based on combined EQ activity for 2014.
- AA status for 2016 based on combined 2015 YTD AA / US elite-qualifying activity.
- AAdvantage miles earned and redeemable on all AA, US and stipulated partner flights.
- Merged FFP, different elite benefits on AA and US for an interim.
- AA upgrade process adopted universally "when we have a single (Sabre) reservation system" "later this year".
- Until then, "to upgrade, you should book flights that are marketed and operated by the same airline."
- Once FFPs combine, one free domestic checked bag and priority boarding will apply on AA and US for those with card privileges.
- Dividend Miles award bookings and mileage upgrade requests will be disabled a few days before we combine programs to allow us to integrate your accounts.
FT:Airport Terminal, Gate & Counter Changes
Link to Gary Leff's "View from the Wing" interview with AA's Suzanne Rubin
Link to TravelingBetter with JonNYC's information.
MODERATOR NOTE (Please do not alter.)
Q. My posts are missing! What happened?
Your posts have been moved, not deleted; please read on.[
We're trying to keep this thread super streamlined for announced and reported changes as they occur. Many of us from both sides of the "airline divide"
have questions and concerns, and some of our most knowledgeable members are weighing with answers.We've relocated questions and answers here to the JUST THE FACTS sticky thread, which has become the de facto thread for these many questions and has been slightly renamed: http://www.flyertalk.com/forum/ameri...fp-2014-a.html
Questions regarding upgrades have moved to the existing thread: http://www.flyertalk.com/forum/ameri...d-threads.html.
The original thread, discussing the facts of the upcoming Frequent Flyer Program merger (U S Dividend Miles into AAdvantage) as announced in October, 2014, is JUST THE FACTS: Combined AA/US AAdvantage FFP Oct 2014 – details & facts only. This thread deals with more recent announcements (13 March 2015) relating to timelines and related changes (expected to take place in "under thirty days").
We've been discussing these issues in several threads, but recent AA and US e-mails certainly clinch some of those discussions. The first post contains the full contents of both e-mails.
Latest merger updates: FFP merged 28 Mar. Updates, etc.
Mar 28, 2015, 7:19 am
#47
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Bonvoy LT Titan, Avis PC, Hilton Gold
Posts: 9,658
I noticed on my AA list of trips a new trip from US on the list. It shows the PNR - so I went to usair.com and it is a trip I had last May on US.
The trip shows outbound flown, and return cancelled. Cancelled because I stood by and got on an earlier return flight that day. Maybe it shows because it thinks there is still some credit there?
The trip shows outbound flown, and return cancelled. Cancelled because I stood by and got on an earlier return flight that day. Maybe it shows because it thinks there is still some credit there?
Mar 28, 2015, 8:13 am
#48
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Nice, easier on the user and the eyes, new, clean look to my account page. ^
(Someone cleaned my Ventana!
)
(Someone cleaned my Ventana!
)
Mar 28, 2015, 8:24 am
#49
Join Date: May 2008
Programs: United Silver
Posts: 8
I've got a flight in <48 hours on US as a US elite. I did not get an upgrade status email early this AM like usual. Granted, F is full right now anyway, but it was my understanding that the upgrade process was not going to change immediately. Perhaps the systems are just slow with all the work going on?
Mar 28, 2015, 9:13 am
#50
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
I've got a flight in <48 hours on US as a US elite. I did not get an upgrade status email early this AM like usual. Granted, F is full right now anyway, but it was my understanding that the upgrade process was not going to change immediately. Perhaps the systems are just slow with all the work going on?
Mar 28, 2015, 10:43 am
#51
Join Date: Apr 2002
Posts: 1,373
Wirelessly posted (Mozilla/5.0 (Linux; Android 5.1; Nexus 5 Build/LMY47D) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/41.0.2272.96 Mobile Safari/537.36)
As of the last hour or two, the US site now also seems to be showing the new style login -- says AAdvantage instead of Dividend Miles and includes last name, AA#/US#/username, and password.
As of the last hour or two, the US site now also seems to be showing the new style login -- says AAdvantage instead of Dividend Miles and includes last name, AA#/US#/username, and password.
Mar 28, 2015, 11:02 am
#52
Join Date: Mar 2012
Programs: AA EXP MM/UA MM/Marriott PLT Premier-LT PLT
Posts: 383
Latest merger updates: FFP merge by 28 Mar, upgrade updates, etc.
seems to be a mess. I can't log in, keeps going around in circles. feels like United all over again. then I did get in before kicked out and it said I had no trips
Mar 28, 2015, 11:04 am
#53
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Ditto can't log in on aa.com via regular or mobile app. Thankfully no immediate need to do so but hopefully gets sorted out quickly
Mar 28, 2015, 11:07 am
#54
Join Date: Mar 2001
Location: DFW/PHL
Programs: US CP, UA *G; SPG Plat, Hilton Gold; Natl Exec, Hertz PC
Posts: 623
I can't log into either mobile app (US or AA) since 5am; the AA one at least tells you "We are in the process of combining our frequent flyer programs and will have a new app version available soon." Hope the new AA app will handle US and AA flights and we can finally get rid of the US app.
Good thing I went with printed boarding pass today.
Good thing I went with printed boarding pass today.
Mar 28, 2015, 11:16 am
#55
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
With about 100 million members of the combined frequent flyer program, this is one of the more massive data projects imaginable. That’s not just millions of member records, but the transaction records contained in each of the frequent flyer accounts, that is being moved over to the AAdvantage system.
Mar 28, 2015, 11:22 am
#56
Join Date: Oct 1999
Location: Atlanta, GA
Programs: AA PLT, AS 75K, DL DM, HY Globalist, HH Diamond, MC/RZ/SW Platinum, AB/UA Silver, WN CP
Posts: 1,122
That's why they'd essentially planned this as something for April. Gives them several days to ensure the process is complete and all is running smoothly by the end of next week.
Mar 28, 2015, 11:40 am
#57
Join Date: May 2008
Location: Escondido, CA
Programs: US Chairman no more. AA EXP
Posts: 682
Award reservation
I am currently unable to log into either account. I called the USDM number and was told that I was being transferred to the AA EXP agent. I got through to an non-elite AA agent who couldn't see either AA or USDM account. She called a supervisor who confirmed that I had miles - the agent did put the award ticket on hold but couldn't ticket it. Tough job for these IT workers this weekend for sure.
Mar 28, 2015, 11:56 am
#58
Join Date: May 1998
Posts: 3,062
I can't log in either. No error message, just sends me to a new login screen that requires last name in addition to username and password, then goes nowhere.
Smacks of a lack of testing by their development team. Prior predictions on their part that there would be trouble only reinforce that feeling.
Smacks of a lack of testing by their development team. Prior predictions on their part that there would be trouble only reinforce that feeling.
Mar 28, 2015, 12:24 pm
#59
Join Date: Aug 2008
Posts: 1,470
EXP A/c with 100K+ miles disappeared
So my long standing EXP a/c with about 15 pending bookings and over 100K miles has disappeared as of this morning; instead, I've got a brand new AAdvantage# which seems to be the reincarnation of my old, comatose Dividend Miles a/c with a princely 228 miles in it.
Has anyone else experienced this?
BTW, I had NOT matched my AA & US accounts...
Has anyone else experienced this?
BTW, I had NOT matched my AA & US accounts...