Former ANA Employee (IAD) answers your questions.
#1
Original Poster
Join Date: Jul 2008
Posts: 2
Former ANA Employee (IAD) answers your questions.
I worked at ANA for some time as a passenger service agent at Washington-Dulles while I was in college (I speak quasi-fluent Japanese) up until a few months ago. I can answer many of your questions involving ANA policies for international passengers, IAD, ANA MC and the like. What I cannot do is use my connections to get you special services or upgrades, which even I barely can do, so any inquiries of the sort will be immediately ignored. I also will not divulge any confidential information or any info that could be used to abuse ANA policy.
#2
Join Date: Apr 2007
Location: CH
Programs: LH
Posts: 1,780
tenhik19, a warm welcome to FT. I am sure, we will appreciate your knowledge.
#3
FlyerTalk Evangelist
Join Date: Apr 2001
Location: DCA
Programs: AMC MovieWatcher, Giant BonusCard, Petco PALS Card, Silver Diner Blue Plate Club
Posts: 22,297
Welcome to Flyertalk, tenhik19!
Having flown NH out of IAD, I wonder if we've met? Regardless, look forward to your contributions!
Having flown NH out of IAD, I wonder if we've met? Regardless, look forward to your contributions!
#4
Join Date: Jun 2006
Location: ROC;SIN
Programs: ROP
Posts: 426
I'm sure many will be interested if it is possible to buy a standby upgrade, and how much it costs.
#5
Join Date: Feb 2003
Location: San Rafael, CA
Programs: Life SPG Plat, 7X NH DIA
Posts: 2,840
Hi tenhik19:
Welcome to FlyerTalk.
Just to clarify a couple items if you don't mind...
IAD ground staff right? APO ops would be a strong suit with AMC issues/details running a distant second? Sorry just my experience with the industry in general.
Is your PM (Personal Message) function in your profile turned on?
Cheers,
Schoflyer
Welcome to FlyerTalk.
Just to clarify a couple items if you don't mind...
IAD ground staff right? APO ops would be a strong suit with AMC issues/details running a distant second? Sorry just my experience with the industry in general.
Is your PM (Personal Message) function in your profile turned on?
Cheers,
Schoflyer
#6
Join Date: Jun 2008
Programs: UA, AA, WN, 7G, SPG (for now)
Posts: 513
Welcome to FT! Looking forward to your expertise.
#7
Join Date: Mar 2004
Location: Minneapolis, Minnesota,USA
Programs: UA, NW
Posts: 3,752
Why did NH get rid of what for me was its greatest selling point over JAL, namely, the 34" seat pitch in coach?
The idea of flying transpac with 31" pitch and 16.5" width was enough to make me switch to UA's E+ for my trips to Japan. If I were ever prosperous enough to afford Premium Economy, I'd go back to NH in a heartbeat, due to the superior service, food, and IFE, but with tiny seats, uh-uh.
Was this change ever explained to rank-and-file employees?
The idea of flying transpac with 31" pitch and 16.5" width was enough to make me switch to UA's E+ for my trips to Japan. If I were ever prosperous enough to afford Premium Economy, I'd go back to NH in a heartbeat, due to the superior service, food, and IFE, but with tiny seats, uh-uh.
Was this change ever explained to rank-and-file employees?
#8
Join Date: Dec 2006
Location: ORD
Programs: AA EXP,2MM, DL Gold,Starwood PLT
Posts: 3,876
Why did NH get rid of what for me was its greatest selling point over JAL, namely, the 34" seat pitch in coach?
The idea of flying transpac with 31" pitch and 16.5" width was enough to make me switch to UA's E+ for my trips to Japan. If I were ever prosperous enough to afford Premium Economy, I'd go back to NH in a heartbeat, due to the superior service, food, and IFE, but with tiny seats, uh-uh.
Was this change ever explained to rank-and-file employees?
The idea of flying transpac with 31" pitch and 16.5" width was enough to make me switch to UA's E+ for my trips to Japan. If I were ever prosperous enough to afford Premium Economy, I'd go back to NH in a heartbeat, due to the superior service, food, and IFE, but with tiny seats, uh-uh.
Was this change ever explained to rank-and-file employees?
There was simply no payback for them to have 34' pitch. Though many on FT ( we're not necssarily the typical flyer) might make a choice on carrier on economy ticket on this basis, the vast majority will not. Folks choose on price and schedule. NH was forgoing revenue by not either craming in more seats in the back or increasing the size of the C cabin.
Premium economy makes far more sense becasue they get a revenue premium for the extra space.
#9
Join Date: Jan 2005
Posts: 1,945
There was simply no payback for them to have 34' pitch. Though many on FT ( we're not necssarily the typical flyer) might make a choice on carrier on economy ticket on this basis, the vast majority will not. Folks choose on price and schedule. NH was forgoing revenue by not either craming in more seats in the back or increasing the size of the C cabin.
Premium economy makes far more sense becasue they get a revenue premium for the extra space.
Premium economy makes far more sense becasue they get a revenue premium for the extra space.