How long does it take for ANA to redeposit miles after cancellation
Oct 20, 2023, 11:27 pm
#1
Original Poster
Join Date: Apr 2023
Posts: 33
How long does it take for ANA to redeposit miles after cancellation
I need to re-book a reward tickets, as I want to change the class of my in-bound. I wonder how long does ANA refund the miles to account after cancelling partner tickets via phone?
The official term says: "After requesting a refund, a maximum of 10 days is required until the miles are credited back to the mileage accoun".
Is there any recent DPs about the actual time for the miles redeposit? Thank you.
The official term says: "After requesting a refund, a maximum of 10 days is required until the miles are credited back to the mileage accoun".
Is there any recent DPs about the actual time for the miles redeposit? Thank you.
Jan 29, 2024, 11:14 am
#2
Join Date: Jan 2005
Programs: UA 1MM, Marriot (via SPG) Lifetime Gold
Posts: 632
Piggybacking onto this old post as I've seen this question posed on FT a few times, but never answered. In my case, I'm thinking of cancelling online instead of via the phone (I think I can do that), but still interested if anyone has any recent experiences ether way. More concerned about the timing on the miles redeposit, as opposed to the taxes/fees.
Jan 29, 2024, 11:24 am
#3
Original Poster
Join Date: Apr 2023
Posts: 33
Report back my experience. I ended up with cancelling my reservation over the phone. The agent was able to redeposit my miles immediately (less 3000 miles for cancellation) and make a new reservation right away. I called the US ANA customer service around 7pm PST and my call was handled by agents in Japan. Not sure if this makes a difference. Hope it helps.
Jan 29, 2024, 3:25 pm
#4
Join Date: Jan 2005
Programs: UA 1MM, Marriot (via SPG) Lifetime Gold
Posts: 632
Thanks, this is helpful. In my case, I don't have a new reservation to book (for now) and was just thinking of cancelling. But I'm also looking for opportunistic bookings when availability shows up, so if I just cancel, I'm not sure how long I'll be without miles. It seems like the phone option might avoid the question. Thanks again for circling back.
Jan 31, 2024, 2:16 pm
#5
Join Date: Feb 2018
Location: BOS
Programs: JMB, AMC
Posts: 178
The last time I had to cancel ANA award tickets, the agent actually asked me if I needed the miles immediately or if the standard turnaround time was ok. The latter would require supervisor approval and a wait on the phone so I declined and said the standard time is ok. Refund for surcharges/taxes took about 2 weeks and the miles came back in a few days.
They were also nice enough to waive the 3k redeposit fee.
They were also nice enough to waive the 3k redeposit fee.